I purchased an Open Sesame door opener system from them after a previous door opener died. My dad…read moreis paralyzed from the chest down, and having a functional door opener is critical for him, so I wanted to get a reputable company to do the installation and hopefully provide future support. All was well for 2-3 months, until last week, the "pusher" separated from the door jamb. Which makes the door opener not work at all. My parents called 101 Mobility, and tried to get in touch with someone, and it took a few days for them to hear back. I had ended up going over to their place in the meantime, and I checked out the door. I was *shocked* by what I found. I thought the force of the door pusher/closer would have ripped the screws from the wall with some kind of significant force. But that's not what I found. What I found was that the screws had simply pulled straight out with no effort. Look at the attached picture. What you can clearly see is that the holes are significantly larger than the outside diameter of the thread of the screw. It's not torn out, it's cleanly drilled to that size. I could slide the screws into the holes and wiggle them around with absolutely no resistance. I went to the store & bought screws one and two sizes larger than the existing screws. NEITHER of them were big enough to catch in the hole. You may notice what looks like wood glue residue in the hole. Similar residue is on the side of the pusher. I contacted Victoria Torres at 101 Mobility, and she claimed that there was *no way* that the installer installed it wrong. I told her exactly what I saw. I didn't draw any additional conclusions about it, and she kept saying I was wrong. I told her I had video and photos, and I sent her the video, which shows me gliding the screw in and out of an obviously too large hole. The photo of the backside of the pusher is a screen grab from that video as well. The installer then called me on the phone. I described to him what I'd seen. He insisted that 1.) no glue was used, and 2.) that everything was installed according to the manufacturer's specs. I told him about my experience with the screws, and the appearance of the back of the door pusher. He insisted it was installed correctly to the manufacturer's specs. Now, I cannot say definitively if this was just glued on, because the installer saw that the screws were obviously too small. Maybe that residue is from something that was there previously. I have no idea what that would be, and why the residue is there, but they insist no glue was used. There is a very small chance that it is from the previous door pusher device. However, that device was there for three years, and so if the glue residue is from that, I find it odd that it's stuck to the backside of the new pusher. Still, maybe that's it. Again, I can't say with 100% certainty. You will note here that I'm leaving this door open because I'm not 100% sure. I AM100% sure about the next bit. I can say *definitively* that the drilled holes were significantly larger than the outside diameter of the screws, and inspection of the screws showed that the threads had some minimal drywall "caught" in the threads, but zero wood. Similarly, if you look at the hole interiors, they are entirely smooth, which is not how a hole looks after it's been screwed into by a properly sized wood screw. I want to give 101 Mobility a chance to respond here, because so far every contact that they've had has insisted that this is installed to the manufacturer's specifications, that no glue was used, and that my observations are incorrect. (I was a Mechanical Engineer earlier in my career, in case you find that relevant.) Here is the only conclusion that I will draw: If 101 Mobility made errors in their installation, the result was an unreliable, improperly installed door opener that I paid thousands for, that my disabled father cannot rely on for something he needs to simply work on a daily basis. If 101 Mobility did not make errors in their installation, they have sold me a product for thousands of dollars that is fundamentally unreliable, that my disabled father cannot rely on for something he needs to simply work on a daily basis. I contacted 101 Mobility because I wanted a company who could support something that my father *relies* on. So far, they have repeatedly deflected responsibility for this thing that they installed. They had complete control over every aspect of this installation, and insist it was done correctly. In order to get the door to work again in a timely manner, I did a quick repair myself that I know will not last, but was good enough to get things working for the time being. This, again, after paying more than $3,000 for them to install this device, which failed in less than three months. You can look at the photos yourself and draw whatever conclusion you feel makes the most sense. I will update this if 101 Mobility chooses to resolve this in an acceptable manner.

Went to the listed address and read a sign on the door saying that they had moved, went to that…read morelocation and they were closed, a complete waist of time.

Because getting up or down the stairs in our house has gotten more difficult in recent years, we…read morehad Surplus Stair Lifts install a stair lift for us. Now my husband and I can safely and easily go up and down the stairs. Without the stair lift, we would have had to move so we are very thankful to Surplus Stair Lifts!

From the owner: Used Surplus Stair Lifts 1/2 OFF Reg. Price. We deliver and install. Buy, Sell & Trade. Rent, Own…read more& Finance Used Surplus Stair Lifts. New & Used Surplus Chairlifts. Serving All Areas Used Surplus stairway staircase chair stair glides. Used Surplus Bruno Elan SRE-3050 stair lifts; Used Surplus Bruno Elite SRE2010 indoor home residential straight rail heavy duty 400 lb. weight capacity lift chairs; Handicare 1100 Surplus stairway glide residential home stairchair; Sale price Saveria K2 chairstair used 1/2 OFF Regular Price; Harmar SL300 Pinnacle Surplus Residential Home stair lift chair. Family owned and operated. Lifetime Parts Warranty on Stairlift Motor. Limited Lifetime Parts warranty all other parts. Lifetime Service Commitment. We put in New Batteries on Used Stair Lifts. Cheap discount inexpensive economy recycled seconds price sale cost re-cycled.

Very smooth experience and good selection at short notice. I needed a wheelchair for my mom for a…read moretrip and they recommended a light folding version easy to move in and out of the car. The trip was successful thanks to the wheelchair.

today carlos torres, wonderworker, repaired my irreplaceable scooter that refused to charge.. we…read morehad tried everything without success but within two hours carlos repaired the charger, put on new arm pads and fixed the lights. carlos of mobility city, only twenty-five years old, was trained by his uncle, a mobility technician with twenty years experience. carlos did the work and cheerfully, patiently, answered all my queries about how he had become so talented at such a young age. melissa, the receptionist, was pleasant and helpful as well. in a world with much incompetence and dishonesty, i was delighted to receive true service by mobility city, milpitas. thank you, thank you! sherril

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

Based on my personal experience, this organization is below average…read more Delayed Responses: There were consistent, unreasonable delays in obtaining responses to inquiries, significantly prolonging the resolution process. Inadequate Communication: General correspondence lacked clarity and professionalism, contributing to a disorganized client experience. , Incorrect Inputs: Staff provided inaccurate information and formally documented statements that were factually incorrect. Insurance Misrepresentation: Staff incorrectly attributed these errors to external insurance requirements; however, verification confirmed that the insurance provider made no such stipulations. Refusal to Provide Documentation: When I formally requested that the staff substantiate their claims regarding the insurance requirements in writing (outlining the "Who, What, and Why"), the request was met with unfulfilled excuses and refusal. Lack of Accountability: Requests for management intervention or clarification were consistently met with administrative excuses rather than constructive solutions.

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

We left happy!!!! Nina was very helpful. I went in there ready to raise hell but Nina was super…read morenice super helpful and told us what to do and helped us get the chair we needed and wanted thank you so much we got the right chair and left super happy!!!!!

Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

This is a wonderful company to rent or buy medical equipment from. We have rented hospital beds…read morefour times over the years. Their service is excellent and their prices are reasonable. I highly recommend them.

My Segway MAX G3 had a flat tire on the rear wheel with the motor. So, I tried to replace it…read moremyself, but it was a pain in the ass, requiring an unfathomable amount of muscle and force. Then, I looked up on Google: "Electric Scooter Shops near me". The first result was "Electric Transportation Repair" located at 1181 N. 4th St, Ste. 10. I called the listed phone number, and made an appointment with them. The next day (Friday, April 17th), I went in with my rear wheel rim and a brand new SOLID tire (I had to buy a solid tire, because the "Tubeless Tires" cannot prevent even the tiniest punctures, especially a nail that is 2mm big), I asked them to install the solid tire onto the rim, that was all I wanted (I went ahead by removing the tubeless tire myself, with an insurmountable amount of brute force, I even had to use a torch and even a power saw to cut it off). I gave them $70 in cash up front. They had me fill out the documents (Name, Phone Number, E-Mail), and they told me to come back today (Monday, April 20th) to pick it up. Fast forward to today (Monday, April 20th), I went back, it was ready and done. I took it back home, re-installed the rim and wheel back on the Segway. I tested it out, it still showed the red "Tire Pressure Check" banner on the screen of my Segway MAX G3, but at this point, it is just a mild inconvenience, and just to not pay any attention to it anymore. I rode my scooter for a bit, it was a little slow to start, but that is because the battery was at 10%, and I forgot about that. But other than that, it runs smoothly. I am deeply excited that I get to ride my scooter again. I HIGHLY and STRONGLY Recommend this place if you want your scooter's tires replaced. The staff here were very welcoming and enduring to converse with. I'm glad that these small, mom-and-pop businesses are around in this day and age, at a time when owning cars is becoming a luxury rather than a necessity, as well as gas and diesel prices are expected to increase significantly over the next several months. I think it's best to purchase an electric scooter (or electric bike, either way), because its much easier to maintain service and repairability compared to a traditional, gas/diesel-powered car or truck. I cannot believe they have been around for 10 years now (since 2016). They have come a long way, repairing electric transportation machines, and even selling them at reasonable prices rather than paying markup at big, faceless corporations who only care about selling their products just for money, not even caring about the integrity or principles of the products they sell to us. I am so glad this business is around. Thank you very much, Electric Transportation Repair, you're the best! Keep up the amazing work!!

I don't mind going to a rundown, outdated, cramped and disorganized shop if the service is good…read more But the service is not good. We brought a bike in for a flat repair. The guy talked me into a innertube upgrade, and I fell for it. I drew the line, though, at having my bike horn fluid replaced. I was told I would be notified when it was complete. I wasn't. Instead, I called two days later, and simply asked if my repair was done and was put on hold for five minutes while he checked. So I hung up and called again, and the guy put me on hold again while he checked. I don't know if they have a secret giant warehouse in the back like the end of Raiders of the Lost Ark, but it was ridiculous. The third time I called, someone else answered and I couldn't understand a word he was saying. The fourth time I called, I begged him, "Don't put me on hold- just look at the bike and tell me if the tire is flat or not flat." Turns out the repair was ready. "Didn't someone call you?" No, nobody called me. I went to pick it up, and stared at the odd artifacts on the shelf (a random bike component, an old kid helmet, Honey Bunches of Oats) and gazed at the wiring through the hole in the ceiling, listening to someone cuss a worker out in the back while I waited in one of the three chairs, up against the other bikes in for repair. When they rolled it out, someone noted the chain was not on properly. So I waited until they fixed that. That way I could be there when nobody told me it was ready. By the way, it was returned without the valve stems. I had to go back and ask for them. Well, after less than two miles of riding, the bike tire went flat again. Even with the new upgraded innertube. I brought it back. So, I argued that the mechanic might not have checked the tubing, so that whatever created the hole was not removed. Or, that perhaps the tube was pinched upon installation. Or, a number of other things that seemed more likely than my innertube popped again after just three rides. So even though I no longer had confidence in their service, I brought it in hoping it was under warranty. Nope. Though they said they could offer a discount. They argued my tire was worn. The new, four month old tire. Hmm. I said no to the $80 tire offer. After two and a half days, I called to see if it was ready. It was. "Didn't someone call you?" No, nobody called me. But I think that should be the tagline on your business card. Electric Transport Repair. Didn't Someone Call You? So, I picked it up. I didn't get a breakdown receipt (my bad) so I don't know why the first repair (with the tube upgrade) was $80 and my discounted repair with normal tube was $60, but whatever. I'd rather pay double the price than return here.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

I was very pleased buying my scooter from here. Robert was great! He showed my all of the features…read moreof it with details. I would buy from Robert at Hometown again!

I have been trying to get my wheelchair fix by Quan the technician, Quan has repeatedly misleading…read moreme in regards to fixing my wheelchair. as of July 2022 my wheelchair has not been fix and with 3 DME wheelchair repair prescription to Mr. Quan. I have had other technicians from the same company fix my wheelchair with no problems. My medical clinic is not sending other referrals or knew clients to Reliable better know as Hometown Medical. supply

Thank you Kraemer Elevator for outstanding service!…read more I reached out on short notice for an elevator repair, and you immediately made arrangements to visit my client over the weekend. They were absolutely thrilled with the service and so appreciative of your responsiveness and professionalism. Happy clients make me a happy client and I will absolutely be referring future business your way.

I called Kraemer Elevator in the morning requesting service. They returned the call within an hour…read moreor two. We arranged to meet later that day. They promptly diagnosed the problem as an electrical issue at my panel end and quickly resolved it. I was extremely happy with the service and the cost was well within reason. Would definitely reach out in the future.