Ease of reserving on line is great. Lines can be long at times inside, but that is understandable…read more We rented a truck for the week. Everything was confirmed, got a great deal online with the mileage. Got the keys to a nearly brand new full size truck with a hitch. Exactly what we needed for a good price. You upload photos once you get the keys, to highlight the condition of the vehicle before you leave the lot. We bought the insurance. You can never really have too much insurance. Besides, it is peace of mind. We had an issue after hooking up our own trailer, brought it in and it turned out to be the wiring on our own trailer. They quickly helped us, that was great.

I am writing to express my disappointment regarding a recent trailer rental and the way the…read moresituation was handled. The trailer ramp was clearly unsafe. The spring tension was extremely stiff, requiring two people to lower it, and even then it would aggressively fly back up. When I lowered the ramp to load my toolbox, it suddenly slammed upward and struck me directly in the jaw. Had my coworker not been there to catch me and assist me, the situation could have been much worse. What disappointed me even more was the response when I returned the trailer and reported what had happened. Rather than showing concern for my well-being or acknowledging the seriousness of the safety issue, the focus seemed to be on collecting payment and completing the transaction. As a long-time customer, I found that response unacceptable. I have rented trailers and moving trucks from U-Haul for approximately seven years and have always trusted your equipment to be safe and properly maintained. This experience has seriously damaged that trust. No customer should have to worry about being injured by faulty equipment, and no customer who reports an injury should feel as though their concerns are being dismissed. I was told the trailer would be sent for repairs, which only reinforces my concern that there was a problem with the equipment. What concerns me most is what could have happened if someone else had rented that trailer. If the ramp had struck an elderly customer, a child, or someone standing in a slightly different position, the injury could have been far more serious. A piece of rental equipment should never pose that kind of risk to customers. I am extremely disappointed by both the condition of the trailer and the lack of concern shown after the incident. I hope this matter is taken seriously, reviewed thoroughly, and used as an opportunity to ensure that equipment is properly inspected and maintained so that another customer is not seriously injured in the future.

Now, one thing everyone needs to be aware of with this location, is that not only is it hard to see…read more(just a street side, and Window signs), they may not have all your packing needs readily available because they operate 2 or 3 businesses at this location. And, this is indeed what happened with me. So, I placed my order 2 days ago, and picked it up today. Also, because this is an Independent U-haul facility, packaging prices are slightly higher than on U-hauls website. Though, still a much better deal than the hardware store has on the same stuff. Now, due to an apparent misunderstanding, they didn't have my material there when I arrived. So, I had to wait a while for the co-owner to go get the stuff, and bring it to the store. However, they did good by me because of the delay. And, because of this, I'm giving them top marks.

Visited awhile back... Awful customer service. Yeesh... Their dog also kept barking at me when I…read morewas cashing out.... and I know it's a pawn shop, but does it have to be THAT messy?... Toys and random miscellaneous items all over the ground. Very filthy... have y'all ever heard of this invention called a broom? I visited this one because of the convenience of its location... However, there are plenty of other U-Hauls and pawn shops nearby, so just save yourself the stress and go to them.

Maybe the nicest people I have ever dealt with. Each employee... smiling, and helpful. Especially a…read morenice woman who greeted me. Thank you.

Brooke was amazing, handled everything that needed to be changed and rearranged. Rented a truck but…read morethen decided to go the Ubox route. Thought it was going to be a hassle. Brooke only came with solutions and had everything set up before I got there. Shout out to her! I even had to add some last minute items I couldn't bring on my flight!

I had a good experience using this location to drop off my moving truck and trailer following a…read morerecent move from San Diego, CA. We stopped by to drop off our car trailer in the morning before unloading the truck. One of the employees came out to meet us and got the trailer off of our truck hassle-free and quickly. We came back later in the day and received prompt, friendly service when dropping off the truck. Not a big fan of moving but this Penske office helped to make the evolution a little less painful.

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Rented a truck this past Saturday. Sharon made the process go by smoothly. She was also very…read morefriendly and professional. Thank you Sharon, and thank you too Roy for such great service!

Owner was super sweet and made returning our rental truck super simple and quick. Highly recommend.read more

Used them for propane, very easy and convenient not to mention very price competitiveread more

This has been the best experience with U-Haul we've ever had. The staff are very great, they are…read morevery professional and friendly It's just overall a wonderful place. I would recommend it to anybody.

I reserved a truck, gave them my card info and the morning I'm supposed to pick it up I get a call…read more"I see you reserved a truck but we don't have any trucks so I'm going to cancel that". Click. She hangs up. DO NOT USE THIS COMPANY if you are moving, have a schedule and counting on them. They didn't even apologize!