Went in today for the first time and they forgot the one thing I actually wanted when I walked in today. I didn't notice until I got home and of course they are closed at like 6 pm so can't call anyone. They also overcharged me for something I didn't ask for but since it was my first time, I didn't notice until I got home and looked at the receipt. And checked the bag. Lady was nice, but I'm very disappointed that I got over charged, missing item (that I paid for) read more

Surterra should always have hash coins in stock as they fly out the door.It is poor business practice to not have them in stock. This is why Surterra only gets a small portion of my business read more

Whoever the guy with the master shake tat, is ride as hell. Will crumble your receipt passive aggressively and stuff it in the bag. Don't get how he fits in with the rest of the awesome e people that work there. Always a terrible experience with that person. read more

Customer service is my biggest concern when I go anywhere. I don't know what the budtender's name was, because he didn't offer it, but he was not pleasant. He refused to smile, and most of his answers were short. I felt like I was bothering him. He knew I was a first-time customer there because I asked him about the specials. He said it would be 60% off, up to $250. That's a good deal, and I was fully willing to purchase $250 worth. But then I looked at the flower menu, and there was only ONE choice for Indica. I use only Indica for my anxiety and pain. I like to purchase a variety once a month. There were some pre-rolls on the back, but he informed me that they were only .35g each. I told him I didn't want to waste the 60% discount on the extremely limited selection. He just said, "Okay." That's funny because he was incredibly nice to the guy before me. I could hear their conversation. He even told that guy they would be getting more flower choices soon. So why would he not say the same thing to me? Who knows? Age discrimination is real, and I encounter it much too often from young people in customer service roles. Perhaps if they allowed tipping, their employees would be more inclined to be nicer to EVERYONE. They also do not have a public bathroom. No, I did not purchase anything. There are too many dispensaries close by to ever worry about going back there. I have a favorite anyway, but they close earlier than the rest. I can wait. read more

Surterra Wellness - Orange Park - This is the entire flower selection. - Cannabis Clinics Near Me - Orange Park, Florida

First of all, Andrew is awesome! He's so knowledgeable and personable. I'm new to the THC community & his suggestions and insight were very much appreciated. Def learned some new info today! Also, their store is super clean and cool looking. I love how the disposable vapes have a description on the benefits of its use. My fave dispensary in Jax! read more

Great little place, easy to get to. Great prices on pre-ground. People there are very friendly. Selection is not great thus 4 stars.

I shop here quite often. Love the selection and product. This last time I shopped Wyatt, who has taken care of me before , really went above and beyond. He always recommends great product and is super helpful. Wyatt made my shopping experience awesome! read more

Immaculate, well-run dispensary. Ray was very attentive, understanding and helpful. I strongly recommend this dispensary. I will return.

2 associates lied to me about inventory, grumpy associate and manager lied to me. Manager, female, and the male associate both would speak over me as I could not finish questions. it was clear they were trying to cover their lies. Rude and wouldn't let me speak as I was confused by their lies. read more

I had a great first experience with Surterra in Orange Park. I am new to MMJ and was very unsure about all the different products available and what would help me most. Bruno was awesome. Explained the full product line and asked exactly what I was needing and then was able to make suggestions. I decided on a few different things to try and figure out what works best for me. The office is beautiful and relaxing. I was helped quickly and was in and out. I left much more confident than when I arrived. read more

Nice, friendly customer service. Now on to the real deal: They have very little in the way of variety and it's all too expensive. That being said, they do seem to have most items in stock compared to their competition. If you are experienced and know what you're looking for you can find something of interest. Just don't get too picky. Very little "good" stock in generic/store packaging, lot more in brand name: Fancy packaging, big name, big price for less product. Very little info on the strength or potency of the product, only ratio number given; means nothing to the consumer. If you're jonesing you can find something here, just be sure to carry a heavy wallet. read more

Very nice people and location. I was so nervous being a first timer and the staff was so helpful, knowledgeable and so kind.

Went back to Suterra again today after placing an online order and receiving an email telling me to pick up. When I got there, they said the order is here but they could not release the new product yet. Why tell me it was here? Ruined my day. Truleive is better stocked, better managed as well as half the price. read more

Surterra continues to WOW me as they have the most friendly and knowledgeable people working there. I feel good visiting their wellness centers which are open to the public. That's right, you don't need to be a patient to go in, ask questions and learn about how cannabis can help you!! My experience at other dispensaries leaves me feeling very differently. I'm a Surterra girl through and through! read more