I had an awful experience working with Mimi Roca as my agent. Her lazy work ethic, lack of communication and complete disregard for professionalism cost me $200k in my property sale. On multiple occasions, potential buyers were left waiting outside because she failed to show up only to later find out she was sleeping instead of doing her job! She is rude, unresponsive and a pathological liar who does not take her responsibilities seriously. If I hadn't fired her and switched to a more competent agent my property would likely still be sitting on the market. In this competitive real estate market I should have received top dollar but instead I was left dealing with he consequences of her negligence. I am truly shocked that this company continues to employ her. If you care about your time, money and peace of mind stay far away from MIMI Roca! read more

Dealt with Jennifer Shaw on a unit for sale in Sea Pine Newport Beach. AVOID AT ALL COSTS She was rude, entitled, arrogant and generally off putting. I am writing this as a successful Caucasian woman who felt uncomfortable and can only imagine if I was more diverse or if I would have even been able to view the unit. This agent is training her daughter who is so sweet and sincere but I hope she see that there is no service delivery or trust created when your behave in the way Jennifer Shaw did - it's antiquated and it's very Karen like to wield her race as a weapon. There was no value add for her as an agent. My agent and I noticed 7 years of deferred exterior maintenance for which there is an HOA and she responded curtly. Most of the actual facts about the property were unknown by her as the selling agent. For example, did not know which hvac system belonged to the unit, unaware of basic working items like dryer vent. Her understanding of her job is to look pretty and talk down to clients similar to the old car salesman that would be so condescending that the client would overpay to prove a point. She was also very interested in if the potential was there for her to bookend both ends of the transaction and make a double commission. Shady! Lastly she is not transparent or forthcoming in communication as she knew our max price and due to a recent situation where another "Bay Area" person wrote 10 offers and then came to see them all and only purchased 1 she forced me to fly down to meet her to consider my offer and waste $880 on Labor Day weekend flight and more on travel expenses only to counter my offer at and absurd amount. Her daughter still has a fighting chance to remain human. Good luck to her. read more

Robert Pfeif at Surterre sold our home at Newport Beach in December 19. He never told us that gas line to the house was cut off and promised that previous home owner never had a leak in the house. Roofer came out said there was multiple leaks before and it has been fixed multiple time. We have to re-do our roof for 30k. read more

Surterre Properties - When we remove the tile. It shows that precious home owner has been fixing the leak. - Real Estate Agents Near Me - Newport Beach, California

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Surterre is the finest real estate brokerage in Orange County, HANDS DOWN! I have been an agent with Surterre since the beginning in 2006 and can say without a doubt that I would not want to work anywhere else. Real estate is competitive, especially in this area. Surterre has managed to create an atmosphere of collaboration and communication that encourages agents to work together for the betterment of the agency and, most importantly, for their clients. Working together as a team, we maximize the market exposure of our sellers' homes and often find our buyers off-market opportunities. Market knowledge, ethics, professionalism...that's Surterre. read more

Surterre is the premier brokerage in Orange County, specializing in Coastal Communities and luxury home sales. As an agent, I would not consider working anywhere else. I believe that the company's leadership and management support is unequaled. Comprehensive client services, honesty, loyalty and fiduciary responsibilities are placed in top priority at Surterre. read more

Fantastic Team and are always ready to help you search for all your properties needs. Extremely helpful, Spyro Kemble is for sure the best in OC for luxury Real Estate! read more

Wonderful company. I personally know the agents at Surterre are educated and area experts. They are stewards of communities they serve and I would trust them with all my real estate transactions. read more

Rick Trevers is not to be trusted. He took management fees for 5 months from a property that was vacant and being remodeled. Didn't even tell the home owner he was taking money out of their reserve while zero income was coming in. This is shady and dishonest. Shame on him. read more

The real estate industry has been challenged with a variety of changes over the past couple years but the one constant has been the level of professional knowledge, support and resources that Surterre Properties offers it agents and clients. M.F. read more

My experience with the agents at Surterre properties has been of the highest integrity. We are truly a team. From the top on down. The staff bends over backwards to help some of us who can be technically challenged !! Won't mention any names, but his initials are TR. The tools at Surterre are the best & up to date. Truly the finest place to work !! read more

STAY AWAY FROM KEN PILOTI My friends and I booked at 5 bedroom house with Ken Pilioti via VRBO in December, 2017 for a wedding in August, 2018. Everything was paid in full and confirmed. 48 hours before we were due to arrive, Ken contacted us to let us know that there was a glitch in their system and the people currently renting the property had extended their stay so the house was no longer available. For some inexplicable reason, Ken decided to honor the reservation extension instead of ours, which had been confirmed for 8 months. His solution was to offer us a 4 bedroom house from Saturday - Tuesday instead and not comping anything. We all arrive Friday morning for the wedding and now have nowhere to stay. All of the hotels are now exorbitantly expensive. I would stay away from Ken at all costs - he manipulates clients' trust and does not hold himself accountable for his actions. read more

Met up with an agent from to view beachfront property for lease. Had to first convince him I was serious because the property was "out of the way from the office and he had a meeting coming up." Once we met up with the agent, we viewed the property and liked it with some minor exceptions that we'd be able to overlook for a year. The thing we couldn't look past was the agent being dismissive. I've spent more money on cars and vacations all over the world than this agent has taken home in 3 years. But hey, who's counting? We can thank Teles Properties for taking care of us properly and getting us into our new home. read more

Surterre handled the sale of my Corona del Mar home in Corona Highlands and was beyond unprofessional. One of their partners (Hoover) went above and beyond to be condescending. If you are a successful professional look elsewhere. read more

This review is for Jim Kline and his group. Moved to Newport from out of the area and his team went above and beyond to find our home. they handled a ton of things while we couldn't be in town. Have the best vendors and network as well. 5 starts for Jim Kline and team! I will tell everybody to use him! read more

I only have positive things to say about Shelley. She helped us into a new rental property and was fantastic! read more

I would not reccomend this company. The person we were working with (Joe) was attached to his cell phone for the entire time we met with him. Clearly personal calls while we waited and waited. Nearly late for our flight. His vehicle was very dirty and could not have possibly heald my wife and for the papers and objects and trash. Of all the properties I have purchased and sold this experience is sending us to Remax. read more

Five Star service from Team Hoover! John and Anne were professional, responsive and knowledgeable in the fine tuned details of purchasing a home. They were committed to getting us a fair deal and represented us exceptionally well to the sellers. We had an unusually short time line that they pressed for and accommodated in every way. They are patient, kind and helpful agents. They made the whole process a complete JOY! read more

Surterre Properties is THE company to work with whether you are buying or selling your home. The agents are all local residents and they know all the little nuances about the myriad communities that comprise south Orange Counties. Their teamwork and core values assure you of having the finest real estate experience ever. And with the COVID-19 restrictions in place, it is more important than ever to have local knowledge. read more

Outstanding service and support, cutting edge technology and reputable, experienced agents. A perfect combination for a great RE experience. read more

Patricia Carson was the listing agent on an rental property we were interested in (and ultimately ended up renting). She made the process unnecessarily difficult, long, and complicated every step of the way. She consistently misrepresented our statements to the potential landlords and every piece of paperwork she sent to us was sloppily and incorrectly drafted. As soon as we were able to communicate directly with the property owner, our suspicions were confirmed that Patricia was the issue during all of the earlier negotiations/communications. Now that Patricia is out of the picture, we are able to have a positive relationship with the property owner. read more

ROBYN SEARS, REALTOR My husband and I hired Robyn Sears from Surterree to list our home. The WORST experience ever. Great talker when we was interviewing realtors but was impossible to deal with once she got the listing. She sent inexperienced realtors to hold our open houses and terrible at follow up and responsiveness. She cancelled open houses at the last minute with no explanations. We eventually found the buyer (she did not) and she got a huge commission on a $1M plus home and we never got even a thank you. Would NOT RECOMMEND. read more

I hate being lied to and that's exactly what happened with these guys. I was told by their agent Lena Ghezel that an applicant in front of me was told they had one day to turn in their deposit or I would have an opportunity the following day. However the following day she says "I will let you know by the end of the day, it looks like they will be moving forward". That doesn't sound like they brought the deposit to me. What a bunch of BS! I don't have time to play games with a realtor. I would NOT recommend these guys at all. read more

Ronnie Beauchamp was my realtor in the purchase of my fabulous home. Starting out I had a huge wish list and was hoping to find a turn key that met all my specific wants and tastes as well as meeting my budget... not an easy task!! After showing me numerous properties I thought Ronnie would eventually give up on me but she always remained patient and had such a positive attitude through the whole process. Eventually we found the perfect home and I couldn't be happier! I do not plan on moving anytime in the future but if I do, she will be the first person I call. Thank you Ronnie Beauchamp! read more

My partner is an Associate Broker and I am an agent. Together, we are proud to work with Surterre Properties now and for the past 5 years. While we have always had a successful, self-sufficient home office, the Surterre family is inclusive, forthcoming and highly professional. When needed, our fellow agents come to the rescue, unconditionally. The Staff is attentive, accommodating and detail-oriented. The Managing Brokers are highly knowledgeable, attentive and available to keep us legal and competitive in a market that is not always easy to navigate. Their continuing education is second to none in an ever-changing industry. In our aggregate 25+ years in Real Estate we can honestly say we have no disgruntled clients and that's because the synergy between us and our clients is based on clear communication and the support of a top-notch agency that gives us the tools necessary to partner with our clients for a smooth and legal transaction. We believe both sides of a transaction deserve to go home happy and Surterre Properties works with us to make that happen. read more

Surterre Properties represented us, or allegedly represented us anyway in a residence purchase. They are only worried about selling you something not getting you what you paid for. I have been involved in 11 or 12 residential real estate transactions and a like number of commercial transactions over the years. I have never been more disappointed in a realtor! If you are looking for a realtor, find someone else. read more

I was looking on their online website for a rental property in Newport Beach, Irvine or Costa Mesa. The two times I found a place I REALLY wanted, I did not even have a chance... NOT because of the initial point of contact (she was excellent), but due to the extreem LACK of timely follow-up from the BROKERS they do business with. I was looking for two months for a property that met very specific criteria. That is why when I did find something that met my needs, I really needed to make sure I was one of the first to be considered. Bottom line, I missed out on the opportunity for properties that I had worked VERY hard to find. Initially I was happy based on the service I was receiving, but if you don't have ALL the right players responding in a timely manner, you will miss the chance to get the property you really wanted & worked so hard to find. Since the properties are MLS listed, any real estate company can help me. Unfortunately, they did not come through for me when it counted most. I will need to find someone else to get the job done. I can't help but feel frustrated and disappointed. read more

ROBYN SEARS is a fantastic realtor! She was absolutely tireless in helping us find a rental property and then subsequently a home to purchase. Since we were new to the area, she spent a huge amount of time giving me a basic knowledge of the neighborhoods and showing me properties so that I could get a sense of value points in the market. Both my husband and I are busy professionals--we appreciated how responsive Robyn was to our questions. She is highly knowledgeable, financially savvy and an excellent negotiator. As a buyer, I particularly like that she is willing to share her opinions of what constitutes a fair price. We initially went to Robyn when she was recommended by several very discerning business associates in the area. I thought they were exaggerating in their praise but I was beyond pleased with her service and performance. Even after the purchase, Robyn has always been willing to provide comps on our home and keep us up to date with what's happening in the market even though we both know we are so happy with our home (and our fabulous view) that we are unlikely to sell. Realtors can be a mixed bag as some have little experience or knowledge. But if you want someone who is thoughtful and fun but also efficient, professional and knowledgeable, I highly recommend Robyn. read more

There are some very dishonest folks working over at Surterre. Specifically, my roommate and I unfortunately had to deal with some very shady behavior from Betty Comegys and Rick Trevers. During our stay at Villa Balboa (managed by Surterre), Betty was very pleasant (client service behavior). However, when we moved out, she tried to subtly get us to leave before our lease was up - which we were happy to do. However, we discovered after the fact that this was so that they could re-paint the place and install new carpets before the next tenant moved in. My roommate and I had very busy jobs and never had anyone over. So the walls/carpet were essentially unchanged from when we had originally moved in. Under the terms of the lease, it stated that we would not be charged for any "normal wear and tear." However, the folks at Surterre/whoever they were working with at the complex used up the vast majority of our security deposit to completely re-paint all of the walls, and used a portion toward the replacement of the carpets. It is normal to use some of the security deposit for carpet cleaning, but using up the majority to re-paint, when that was stated no where in the contract is dishonest, shady, and just general bad business practice. In addition to the above, after subtly getting us to leave before the last day of our lease, they would not give us back a pro-rated rent check for the time during which we were not in the apartment. My roommate and I are completely disgusted with the behavior exhibited by the two above people. If you rent an apartment through this company, be wary and protect yourself. Do not let them take advantage of you and potentially breach contract terms. We are thinking of taking this to small claims court or reporting it to the Better Business Bureau. read more

We worked with Jody Chapman at Surterre. We interviewed several agents and her knowledge and preparedness was head and shoulders above everyone else. I would not hesitate to recommend her to anyone. read more

Ronnie Beauchamp is the best! She worked so hard and tirelessly to get my house leased. No detail is left out with Ronnie! If you want someone who will work beyond hard in such an important part of you and your family adventure of selling or buying a house, go with Ronnie! read more

If you want to actually SELL your property, DO NOT use Jody Chapman as your realtor! As a potential buyer of her listed property, she was extremely rude to my realtor and myself. Granted, we were a half hour late for our viewing due to the fact that I was in an auto accident enroute to my realtor's office. Apparently her time is more precious and cannot be wasted attempting to sell real estate. read more

My wife and I were not welcome it seems when we paid a visit to Shady Canyon. A few homes represented by Surterre Agents were anal for some reason when we wanted to take a few pictures since we admire the wood work. We came in flip flops and shorts and a tee shirt. How sad.... read more

I hired Katie Machoskie to sell my house. she seems nice but she was unable to sell my house and did some rather dumb things like took a fake offer and did not do her due diligence. This was because she was representing the other side and wanted that double commission to the point that she would not answer my questions about the buyer like if she ever spoke to him, she admitted later she only e mailed him. She ended up with egg on her face because it was a scam and she got taken hook line and sinker. After that waste of time I did not renew the listing with her. I live in the same community and she purposely avoids me. I saw her in the gym the other day and she acts like I am not there. So bottom line she is not a very nice person.In conclusion She did some stupid stuff got humiliated and acts indignant, all this was due to her actions not mine and than instead of being grateful that I gave her a chance and my business she acts cold and indifferent. You can find anyone to plant a sign to sell your house so I would say stay away if your looking for someone who is nice there are plenty of better agents and firms in Newport. read more