Susan is so great at helping with literally EVERYTHING for planning your next vacation! We've used Susan for our honeymoon in St. Lucia and again for our family vacation in Cabo. And both experiences were smooth sailing and very memorable. Susan is very knowledgeable and responds in a timely manner every time. Book with her ! You won't be disappointed! read more

I agree with the other statements from people that had a bad experience with Susan. We had the same experiences. When we went to confirm our taxi for 3:00am the following day, they informed us that they told Susan that they were booked, and could not schedule a taxi for us. They even sent us the emails of correspondence with Susan. We were in a panic, as this was our taxi to the airport. The taxi company worked with us, and found us a taxi at the last minute. The worst, when we arrived in Heathrow from Scotland, my husband and son did not have booked seats. They had tickets, but not seats. The plane was full and no available flights until 2 days laters. Fortunately, there was a plane that did not arrive to connect with our flight, and my husband and son were able to get seats. Horrible!! Never again!!! read more

Susan is quite literally the last person I would ever pay let alone trust to arrange my own or my loved one's travels. Not only was she deceitful in her description of resorts (flat out told us there would be services and amenities that there were not) but she was rude and antagonistic when asked for help in an emergency situation. You would think a travel planner would be "on the clock" for the arrival of her planned vacation attendees, and yet when we asked her to help us with an emergency situation upon landing (while in a foreign country she is supposed to expertly know) she said she would call someone for us and then left us hanging for a full 12 hours. We had to find our own way home and manage what should have been the number one use of a travel service - SAFTEY AND BACKUP FOR EMERGENCIES. After 12 hours Susan only came back to us with a - and I quote - "I dont work on weekends, good luck!" Good luck to you too Susan, I hope no one has another emergency on your watch since you only schedule compassion from M-F 9-5 (: read more

Very disorganized and neglectful when problems arise. Can't rely on her at all and that's intimidating when you're in a different country. You want a planner you can count on. This isn't it... read more

I feel bad that I haven't done this sooner since we have used Susan and her staff a few times. And have absolutely loved worked with them each time. Our trips have been perfect with absolutely no issues. They are the best and have TONS of options. read more

Susan helped us plan our trip to Hawaii. She was so knowledgeable and pleasant to work with. Our vacation was perfect and she took care of all of the booking for us. I will definitely call Susan to have her book our next vacation. I highly recommend Susan for taking care of all of your traveling needs. read more

Susan is the best! She really knows her all inclusive resorts - especially in Mexico and the Caribbean! She has awesome connections with all of the best resorts and will match you to the perfect resort for your wants, needs and budget. Her customer service is off the charts! She will take care of you from start to finish! Highly highly recommend Susans's Travel Services! read more

I don't know about any of Susan's other clients, but OUR experience with her when trying to plan a 2 week trip to Fiji was TERRIBLE, I would NEVER use her services again. Her communication and response to questions was awful, couldn't get her on the phone to ask or answer questions, email responses were incomplete to questions asked or requests made. Once we were finally able to set this 2 week, $23K trip up, I had to correct her on NUMEROUS errors, down to misspelling my wife's name on the airline reservation....and you know what kind of problem that would have been trying to get through TSA and Customs. When COVID set our trip on hold (not her fault) she wouldn't return calls or emails, finally after trying to reschedule Fiji dates, she was LESS THAN HELPFUL, always had to try and find out answers to questions a travel agent Should know or at least be prepared for a client to ask. Then after the pains with her rescheduling our trip, more mistakes and now the same trip went up in price for a place that wasn't even open 6 months in advance!!! Then, with No Communication from Susan, (our travel agent), just 2 weeks defore our departure date we get a Bill for the balance of the trip that comes in a email to us...this Pissed me and my wife off (due to ALL of the other Problems) because Fiji was still CLOSED TO TRAVEL DUE TO COVID, were supposed to leave in a couple of weeks and NO COMMUNICATION from Susan telling us the trip OFF and they want full payment???!!! ...My wife and I work in the service industry, and if one of my employees performed this way with customers, they would be unemployed. So we FIRED Susan and went to anouther Agent (and it has been so easy and professionally handled...finally!!!) I WOULD NOT RECOMEND SUSANS TRAVEL SERVICES to any of my friends.... I even asked her while planning the 2 week Fiji trip, to give me a price on a 3 week trip to Australia....she NEVER responded.... So my New travel agent has now gotten 2 trips from us due to Susan's mishandling of our adventures. Beware buyer...we learned the hard way read more

My husband and I just returned from a wonderful 40th anniversary trip to St. Lucia at the Sandals Regency La Toc Resort. Susan helped us plan a great trip in a short period of time. She has personally stayed at many, many places and is so helpful! Susan works hard to help meet your needs and responds quickly to answer questions. She will give you great tips about making your vacation more enjoyable on every level. Thank you Susan for helping make our anniversary trip memorable! read more

Booked a trip for 4 to Disneyland. Great experience. Didn't have to worry about anything but have fun. Even when we took to long to decide on our package and it was gone, Susan really came through and found us another available package within our price range. Highly recommend skipping the hassle and using Susan. read more

Susan's Travel Services - Travel Agents Near Me - Cave Creek, Arizona

By far one of the best travel agents I have ever worked with to help plan my wedding! Susan's energy and guidance was incomparable. She helped book my weeding group of 60 people and it went so smoothly. Trying to plan a wedding is so stressful and a destination at that? I had no idea what to do and Susan made this experience so easy! I told her Cancun was where I wanted and what i was looking for in a resort and she delivered the best options, it was almost hard to choose! She then took care of of the room bookings and we even had a special amenity at the hotel waiting for from here. I hight recomend Susan's Travel she is the expert and definitely delivered! I will be using her for all my future Travel Services!!! read more

Susan has done a couple of trips for our family. She saved me hours of Web surfing and found us great deals! She loves what she does, we love her work! read more

We've used her service many times including cruises and Hawaii. She was always available and everything turned out perfect on all trips. We had no worries up to and during the vacations. Highly recommend! read more

I booked our cruise months ago with Susan. She is very attentive to all my request. She is also very knowledgeable and patient. Susan goes an extra mile to help. Thanks Susan for an awesome vacation. read more

Susan was amazing to work with. She came recommended through a local neighborhood facebook page. We were planning a trip to Italy and we had no idea where to start. We gave her some basic information, tweeked it a couple times and then BAM..... we had an amazing trip planned. We have just recently returned and we could not have been happier with the travel arrangments, hotels, exursions, etc. The packet we received was so very clear and organized. Made our trip easy and awesome. Would highly recommend!! read more

Susan is my go to travel agent for the last 6 years. She was referred to me by a family member and I've used her for my last 4 trips. She's helpful throughout the entire booking process and is always available to answer questions. Thanks Susan! read more