Crystal picked the perfect cruise for our family. Traveling with 4 kids under 4 yrs old is never…read moreeasy but this trip was perfect. The kids had the best time and the adults did too. Everyday was filled with a new activity, whether it's shows, ice skating, soccer, mini golf, water slide & more. The memories we made and cousin's bonding was the best. We can't wait to do it again. I have used Crystal to book several trips for me so far and I have never been disappointed. Crystal knows her stuff and I highly recommend her, so much so that I have already booked 3 more trip with her.

When we selected Fantastica Italia to organize our tour of Northern Italy, our chief concern was…read morethat the company is based in the United States, far from where we would be should problems arise. We soon learned that MariaLaura continually monitors her clients' tours to ensure that all proceeds according to plan. A native Italian, she has comprehensive and intimate knowledge of every region of Italy, including areas quite off the beaten track where we intended to go. She has a vivacious personality and a genuine interest in getting to know her clients and understanding their travel styles and preferences. While she was charting out our itinerary, we stayed in touch by phone or email, working out all of the details. The trip she planned for us involved stays in seven cities, starting in Genoa, looping south through Cinque Terre and Florence, turning westward through Bologna and Parma, and finishing in Torino (all cities besides Florence were new to us). She booked all transfers and hotels, working with several local travel companies. The entire tour was indeed fantastic in every way, and went without a hitch. We had contact information for the local companies, and on the few occasions when we needed to be in touch with them (for example, when our boat tour of Cinque Terre had to be postponed because of bad weather), they were absolutely responsive and reliable. All of the drivers were punctual and personable, and even those who professed not to speak English spoke quite a bit and were eager to point out sites and provide interesting background information. Hotels were all first-rate and very well located (always an important criterion for us). MariaLaura booked walking tours in each of the cities we visited, and all of these tours were wonderful and essential to our experience. Otherwise, we were on our own in each of the cities to explore as we saw fit. Since we know Europe quite well and are comfortable with European languages, this worked out very well. (It's less likely that we'd try this approach in other parts of the world.) We took a fabulous day trip from Genoa exploring the western Italian Riviera and Monaco without a guide but only a driver, who took us from place to place and even to some places that he didn't know but that we had read about. On days when we were transferring from one city to another we tried to stop at points of interest along the way. For example, on our way from Bologna to Parma we stopped in Modena to tour the Casa Pavarotti, the Ferrari Museum, and the medieval city center. It's important to note that we could not have done such a tour on our own with a rental car. Parking would have been next to impossible in many of the places we visited. We were able to get out and explore while the driver waited and picked us up at a pre-appointed spot. MariaLaura also booked several excellent specialty tours, including an unforgettable private sunset boat tour of Cinque Terre and a small-group tour outside Parma (just four people) featuring locations where Parmigiano Reggiano, balsamic vinegar, and prosciutto are produced. MariaLaura was very helpful and patient with us as our plans developed. When we found out that tickets were available for a performance of Aida at the Teatro Verdi in Busseto (outside Parma) on a certain date, she reworked the schedule to make sure we would be there. This was not a trivial matter, since the timeframe was narrow and hotel reservations for the hotels we wanted were not readily available. We appreciated the way she willingly took on the challenge and got back to us quickly with a revised schedule that worked out perfectly. She is truly a gem. The cost for this trip, not inexpensive, was nevertheless a very good value. MariaLaura worked with us to tweak the program so as to keep it reasonably on budget. Our tour of Northern Italy was truly a dream vacation. Having been to Italy a number of times, there are still areas that we have not explored. If and when we plan another trip, we hope to do it through Fantastica Italia.

I contacted this company via their on-line contact…read more Months passed with no response, finally 3 months later they contacted me using computer issues as an excuse, (as to why they never responded). My request wasn't difficult, I'm first generation Italian and wouldn't have had a problem booking directly, I contacted them because my husband has some health issues and I felt they'd be able to help/advise with that. When people show you how incompetent they are, believe them.

Susan is so great at helping with literally EVERYTHING for planning your next vacation! We've used…read moreSusan for our honeymoon in St. Lucia and again for our family vacation in Cabo. And both experiences were smooth sailing and very memorable. Susan is very knowledgeable and responds in a timely manner every time. Book with her ! You won't be disappointed!

I agree with the other statements from people that had a bad experience with Susan. We had the…read moresame experiences. When we went to confirm our taxi for 3:00am the following day, they informed us that they told Susan that they were booked, and could not schedule a taxi for us. They even sent us the emails of correspondence with Susan. We were in a panic, as this was our taxi to the airport. The taxi company worked with us, and found us a taxi at the last minute. The worst, when we arrived in Heathrow from Scotland, my husband and son did not have booked seats. They had tickets, but not seats. The plane was full and no available flights until 2 days laters. Fortunately, there was a plane that did not arrive to connect with our flight, and my husband and son were able to get seats. Horrible!! Never again!!!

Gary is the BEST!! He's been working with my family and me for several years and he ALWAYS comes…read morethrough. He is kind and does the absolute best he can for you. I recommend him to everyone I know and I recommend him here to anyone who wants an agent who cares about your vacation needs and desires. He always goes the extra mile. Cannot say enough good things. Call him!!!

Pride And Passport is GREAT! So friendly, helpful and it's nice to have someone who understands my…read moretravel needs. I've booked several cruises with them and they always keep me informed if there are any updates or savings for my reservation. I plan on booking more cruises and excursions with them.

I can't even begin to tell you how amazing the trip from Mesa, Arizona to Rocky point was with Doug…read morethe driver from Head out to Rocky point transportation company. He was so friendly so efficient,helpful and a very safe driver. We felt very comfortable with the drive. we cannot say enough about the company. We will definitely use them again.

Got a ride from Lynelle who runs this company, and she was very racist against Latino people. Spent…read morelots of the drive talking about how Latino people crossing the border to the US is dangerous (except she didn't say Latino people, she said "illegals"). Very hypocritical given that her entire career is about her love of Mexico and bringing Americans across the border to visit. This made me very uncomfortable and felt like a very inappropriate topic of conversation for a shuttle ride. If this would make you uncomfortable as well I would not recommend riding with this company.

Beware! 9 passengers in the tour van and the driver was…read moreexceeding the speed limit constantly by driving 85 MPH, passing semi's! He was also looking at his phone, searching for music while driving 85 MPH in the high speed lane. Sure, he was quite knowledgeable about Sedona and Jerome but, our lives were at risk. (I was sitting to the rear right of the driver & could see the speedometer). The other van following us could not keep up with us, no wonder why?! I believe this drivers name is Zack. If you value your life/safety beware!

We did the Grand Canyon and Sedona day trip tour with Cynthia, our tour guide/driver. The trip was…read morevery nice and we learned a lot from Cynthia who is very knowledgeable. It was a very long day so be prepared if you want to go. The seats in the van are small so a large person probably could not do it there were 10 passengers. The passenger seat seats were like this: front row seats-3 across, 2nd row-2 across, 3rd row-2 across, back row-4 across. There was 1 cup holder per row and there was wifi and phone chargers. An ice chest with bottled water was also provided . gratuities are not included. We had a nice day but you are in the van traveling most of the day

Thank you Janette Jahoda for taking care of our dream vacation! You exceeded all of our…read moreexpectations again. I know you or your team are just a call away if we need you. We expressed to her our ideas and she took it from there and planned out all of the details. She has a department that booked our flights and she arranged all the rest. Janette has booked 3 cruises for us and she does all the contact with the cruise line for the many details that are always needed. She speaks the cruise lingo and it was beneficial to us. So valuable. She arranged our transfers, provided ideas for land excursions and was very responsive to our many questions, even during off hours, and her enthusiamsm for our trip made the whole planning process exciting. She can also customize land vacations. I highly recommend Janette for all of your travel needs.

I had the pleasure of meeting Janette at a presentation and was so glad I did! She was able to help…read moretremendously with my cruise. I can't say enough about her knowledge in dealing with the cruise agents and asking questions I never thought of to get the best benefits of cruising. Thank you Janette, for all you did!! I recommend Luxury Cruises and Custom Vacations for all your travel needs!