I've been a patient of Dr. Shin's since she opened her practice. She is committed to great dental care for her patients. She is down to earth, kind, and always clearly explains the options for treatment. Plus the office windows have sweeping views from the 16th floor! read more

Her practice was bad and uncaring. it seems all they care about was 1. to get a deep cleaning and 2. get the annual package to save your next cleaning...blah blah blah. Plus, their front office staff were not friendly in my humor opinion. This was exactly what they recommended the first time i visited their office and a similar thing for my partner. I switched to a new dentist the following year, and not only he did not recommend a deep cleaning on my first visit, he also informed me I had five cavities. He was surprised that my previous dentist, Susie Shin. was not aware of that, and naturally so was I. This led me to believe Susie Shin was only interested in their bottom line and not the best interests of her patients. I am glad we are no longer her patients. If there was a way to give negative ratings, i would give them a -5. read more

I also wrote this on google reviews. Only comment, be sure that if they offer the floride treatment and you do not want it then tell them NO you do not. They subsequently billed my insurance for it. You have been warned. read more

I recently had the pleasure of visiting Dr. Susie Shin and her staff for a dental check-up, and I couldn't be happier with the experience. From the moment I walked into the office, I was greeted by a friendly and welcoming staff who made me feel comfortable and at ease. Dr. Shin herself is an exceptional dentist. She is highly skilled and knowledgeable, and she took the time to thoroughly examine my teeth and gums. She explained everything she was doing in a clear and understandable way, which helped me feel informed and involved in my dental care. What impressed me the most about Dr. Shin was her genuine care and concern for her patients. She listened attentively to my concerns and answered all of my questions with patience and understanding. She provided me with valuable advice on how to improve my oral hygiene routine and maintain a healthy smile. The office itself was clean and well-maintained, creating a pleasant and hygienic environment. The staff was efficient and organized, and they handled all the paperwork and insurance matters seamlessly. Overall, my experience with Dr. Susie Shin and her staff was excellent. I highly recommend her to anyone in need of dental care. Her expertise, professionalism, and genuine care for her patients make her an outstanding dentist. I am grateful to have found such a reliable and skilled dentist who prioritizes patient comfort and oral health. read more

Susie Shin, DDS - Cosmetic Dentists Near Me - San Francisco, California

I've been Dr. Susie's patient for a very long time. I'd never consider any other dentist. Absolutely painless, even the numbing shot is painless! Im not kidding, she is a Jedi knight of pain free dentistry! Also, Dr. Susie runs a beautiful dental office with awesome views of San Francisco and a staff that works together harmoniously and stress free. Recommended. read more

Dr. Susie Shin, Dental Magician! ‍ I came to Dr. Shin for the first time after finding a Groupon for a cleaning and X-rays, maybe 5 or so years ago. TLDR, she's amazing. I always feel SO cared for in Dr. Shin's office by the entire staff. Everyone is so knowledgeable, and has great bedside manner. I'm a sensitive little elf, so I very much appreciate that. ‍ Dr. Shin has never steered me wrong, and I can always count on the most excellent care when visiting. Today was no exception. She and her staff patiently answered all of my questions, helped me navigate my insurance to get the most out of it before the end of the year, and were very gentle with me, physically AND emotionally. One staff member even gave me a stress ball and rubbed my shoulder during an injection that I was nervous about! So caring. And if all that wasn't enough, the office is always pristine and updated with the latest technology. If I had one suggestion, it would be to set up parking validation if possible, considering it's very difficult to get street parking in the neighborhood nearby, and the garage can get pricey. But other than that minor detail, I HIGHLY recommend Dr. Shin and her staff to anyone looking for a dentist they can count on and feel safe with! Thank you Dr. Shin!!! read more

Absolutely disappointed with this dental office. Called in for an appointment and said I would pay the $188 remaining balance on my next visit. The receptionist Jacqueline was absolutely rude and would not schedule an appointment until she took payment. Absolutely pathetic behavior and will not recommend this place for their unprofessionalism and unfriendly receptionist! read more

I had a bridge completed and half of a deep cleaning. office was clean calming Dr Shang was gentle compassionate professional

Very professional and courteous dental care. Office is extremely clean and well organized. Would recommend.

Got invisible braces to put my space back to my old normal. Dr and entire staff are caring, competent, and very nice. They explain everything they do, make suggestions for better at home care, and really care about their patients. read more

Dr. Shin was my dentist for the entire ten years that I was in the Bay Area. I am not exaggerating when I say that her practice is the reason my partner & I stayed in the Bay Area for as long as we did. I had several dental issues when I first came to Dr. Shin. When I left, I had been cavity free for several years without needing any major dental treatments. She completely repaired & stabilized my dental situation. On top of being highly skilled, she is also patient, informative, efficient and kind. I'm always on edge at the dentist, but she made every effort to put me at ease. Her team is also consistently top notch. There was always a smiling face that greeted me & many jokes to be had. Highly recommend! read more

Everything is nice professional and I true comfortable with her. I would tell all my friends what nice experience.

Susie is the best! I chipped my tooth day before a big trip and she came in last minute on a day she was not working to fix it. Highly recommend! read more

Dr. Shin is a fantastic dentist. She takes the time to thoughtfully examine and treat patients thoroughly. On several occasions she has proactively identified potential problems so that I could think through and schedule dental work during the year on my own schedule - as opposed to waiting for a cracked tooth to turn into an awful emergency. Dr. Shin is an extremely talented dentist. She is precise and all of the dental work she has done with me has been nothing short of excellent. She is also gentle and kind. Dr. Shin's staff is professional, efficient, and also very nice. High praise. read more

I had a horrible experience with my center front veneer breaking. My regular dentist was unable to provide me an appointment even though this was an emergency. My original veneers were done by Dr. Felton who has since retired. Dr. Shin took over his practice. I called her office and was able to book an appointment the next day. Dr. Shin listened to all my concerns about replacing the veneer with a crown, and she did an excellent job preparing my tooth for the temporary crown. I'm extremely satisfied with her professionalism and am looking forward to getting my permanent crown in a few weeks. read more

This review is years overdue, but I visited Dr Shin for a routine cleaning. First, I found her to be very unpleasant and rude. Secondly, I asked about my gums/teeth sensitivity, and she casually brushed it off and told me I was brushing too hard. Fast forward several years later and it turns out I grind my teeth, which has resulted in quite a few issues that could have been prevented had she caught it years ago. I do not recommend her, bedside manner is awful, and I question her knowledge/skills. read more

Great dentist! Doesn't try to oversell services. Lovely staff. So glad I found her.

I had a dental emergency and Dr. Shin was able to get me an appointment within an hour. She was incredibly kind and empathetic. I am always so nervous and full of anxiety when I'm at the dentist (mainly because of bad experiences) but she made sure I felt safe, comfortable, and at ease. She was also so gentle and I honestly didn't feel much discomfort throughout the entire procedure. Dr. Shin is worth every penny and I'll definitely see her again for my regular dental visits. read more

The staff and the dentist are so nice here they care for the patients and the experience is amazing it's really nice since we are in pain they are here to help and are so nice. Thank you for been so understanding with the patients and not make us wait weeks to to a appointment read more

I highly recommend Susie Shin Dental Care. First, Dr. Shin is kindly responsive via email to answer relevant questions prior to scheduling a visit. The 16th level office is a block from union square with dental chair views overlooking the city. There is a calm, professional, clean atmosphere with piano music (rather than a rushed, crowded vibe). Jaqueline and her colleagues at the front desk are highly knowledgeable with compassionate customer service and are available for calls/texts (for example reviewing projected costs, payment and financing options, and projected appointment availability). For me, Dr. Shin has provided extensive (while detailed) advising and services regarding my teeth whitening (in-office and at-home), veneers, remineralization, and orthodontic treatment coordination. I feel as though my case has received individual attention which is appreciated, including through and out of a pandemic. Dr. Shin also provided a referral to a trustworthy periodontist, conveniently in the same building, upon my request and her review regarding a low gum line location. I joined and highly recommend the practice's Dental Savings Plan. Dr. Shin's team recommended it to me as I did not have insurance, and it has been a great investment in my smile. It includes 2 cleanings, 2 exams, x-rays and a discount on services. Finally, Dr. Shin is honest, experienced, and has an encouraging, positive attitude. Yay for a beautiful smile! :D read more

This review is over 5 years over due. I came to her for cleanings years ago, maybe twice after my original dentist retired. She did a great job but I was surprised with all the other things she wanted me to have done like mentioning I had cavities and needed several fillings even though I had no pain. I had an aunt that went there too and she was also told to have other procedures done.. which was odd because her previous dentist mentioned no such issues before. We both stopped going there but they would continue to call for you to make appointments you don't need. When I went to a different dentist for a cleaning over a year later, they never suggested any other procedures needed to be done and said my teeth were completely fine and healthy. I don't know how her practice is now. A lot of people continue to go to her and that's great. But this is just a reminder to make sure you ask questions if a dentist ever suggests your teeth aren't in the best shape and are incessant about having certain procedures done. read more

Extremely poor customer service. I bought Dr Shin's insurance; they persuaded and assured me that it was the best plan for me for teeth cleaning, exam and X-ray. Covid hit and I wasn't willing to risk my health to go in for a teeth cleaning. Now that the State has opened up, I tried to make an appointment and asked if they would honor the plan; the answer was flat out no, it had expired. I said I normally would have come but Covid hit! I don't live in the city and I went out of my way to drive to appointments, pay toll and parking! I would have remained a loyal patient had they honored my teeth cleaning and exam, but since they don't put patients first, I am no longer a patient of this office. read more

A common refrain in Dr. Shin's reviews that I see is that she doesn't try to up-sell her patients, and I have to say it again. So different from my penultimate dentist. I am happy that Dr. Felton (also nice!) referred me to her. She is professional, capable, kind, and efficient. I feel that she really cares. Her dental hygienists give very thorough cleanings. read more

My whole family drives 80 miles to get our teeth taken care of by Dr. Shin's practice! That says everything about how we feel about them. Dr. Shin and her staff are wonderful. read more

A friend referred me to Dr. Shin's practice after my dentist retired and I never looked back. She's the best dentist in San Francisco, period. What dental practice have you ever been to where the dentist herself does the cleaning? She has state-of-the-art equipment, a friendly staff, great hours (including evening hours) & convenient location, particularly if you work in downtown SF. Dr. Shin also takes time to explain where/why you're having issues so you can floss better/pay attention to brushing and stave off a major and costly dental problem. She even sold me a new Sonicare toothbrush at cost, cheaper than Costco. How nice was that? I've been seeing Dr. Shin for 5 years. She should be your dentist, too. read more

Dr. Shin is a great dentist! (And I come from a family of dentists ... so I should know!) Very efficient .. works quickly and respects time. Very friendly staff .. make you feel comfortable. Top quality .. does not take short cuts. Highly recommend! read more

Customer service has been nothing short of TOP NOTCH at Dr Shin's. I purchased the Groupon deal and took my kids in for cleanings on different days. During both visits, appointments were running on the dot and very efficient. Her office is relaxing, spotless and very modern. I love an office that communicates on texts and emails. But the NUMBER ONE reason I LOVE her... My son was injured, got 4 teeth knocked in, during basketball practice one evening and I called her on her "emergency line" in a panic. It was after hours and she had gone home already but she offered to drive back in the pouring rain, that same evening! We met her in her office at 8PM and she got right to work- xrays and then braces to secure his teeth. Fee for the visit was very reasonable, all things considered! I'm a fan and Dr Shin comes highly recommended! read more

Fantastic dentist and team. Highly recommend! The team is efficient, thoughtful, has some of the newest dental tech, and does not try to oversell you on expensive options. read more

Dr. Shin is my worst experience with a dentist. When I started going to Dr. Shin my teeth felt comfortable and I had no pain whatsoever. I regular received cleanings every 6 months from my prior dentist who retired. In my first checkup Dr. Shin insisted on expensive repairs to three teeth. I went along trusting her. In hindsight 2 repairs were unnecessary. All 3 were poorly done. I now have pain on both sides of my mouth, sensitivity to cold temperatures, and an uneven bite. I had none of these problems before Dr. Shin. Buyer beware: rent in the nice Sutter St. building must be very expensive and the patients are the ones who will ultimately pay. This review contains my own personal opinion. read more

Susie Shin and her team are hands down the best dentist practice in the Bay Area. I have known Dr. Shin for over fiver years and she has always been incredible, professional, and yet warm with her patients. 100% recommend them. read more

Dr. Shin is professional and thorough. Both she and her team are very nice and very effective. I never loved the dentist's office until I started going to Dr. Shin's! She's great! read more

I ran into some real dental issues this year and now I have to get all of my teeth extracted. Needless to say, it's a depressing adventure down a path that only few have to take these days with modern technology. Dr. Susie Chin, DDS approached the topic with expert knowledge, a few show-n-tell dental pieces and a very empathic nature that in my book goes for miles & miles! She and her office staff are professional, friendly and so kind. I couldn't have asked for a better experience and with some of the best views in San Francisco I can't wait to go back (that's a sentence I never thought I'd say!). read more

AMAZING VIEWS, AMAZING LOCATION! Sits ontop of Union Square with a great few from their operating chairs. Susie Shin's office has a great administrative tea, and she actually cares about her patients. Dinged her one star because she really caused me some hardcore pain with one of my cavities, to the point I really really really hated her. But redeemed herself when she called me a few times after to follow up and made sure I was ok / had me come back in to check it out & adjust. She really cares! read more

I had bought a Groupon for a cleaning, x-rays, and teeth whitening trays here as I am dentist shopping since mine had retired. Usually when I use a Groupon for a dentist they try hard to up sell me expensive dental work that I don't need, but not this office. I was pleasantly surprised by how nice Dr. Shin's staff was, how quick and efficient the cleaning was done, and mostly how sincere and honest Dr. Shin was. She told me I had great teeth and the only work I needed was a replacement of a missing filling and a cracked filling. Both of these I could see clearly on her imaging when she pointed them out. No B.S., just what truly needed to be done. I would have given them 5 stars but they forgot the whitening trays. Either way Dr. Shin is my new dentist now. read more

Ive been seeing Dr Shin for over a decade. She's done all kinds of things for me over the years. I love her! I moved out of state & still see her whenever I'm back. read more

best dentist i have ever had. outstanding staff. highly recommend for the great care, attention to your comfort and outstanding results. so very grateful to have dr. susie as my dentist. thank you for resolving my dental needs with your very special care. dr. susie is amazing. read more

Susie's skill and talent is 5-star in its-self. I been seeing Susie Shin for about 4 years now and even with me moving to San Jose I cannot/will not go to any other dentist. Finding a dentist for me is hard because I'm a little bit of a perfectionist when it comes to my smile. Susie is a tooth artist. She has done my Invisalign, re-created my front tooth that chipped in half (by hand), root-canal and she is able to figure out things other dentists can't. By looking at my teeth she is able to call me out for grinding in my sleep, which is true. Before meeting her I never had a night guard, this recommendation is honestly saving my teeth. I also have a perfect smile, I wish I can show before and after shots. Her service gets another 5-stars, she deserves 10. Susie cares about her patients. It's not just with me, I hear her with the others and you can tell she genuinely cares about their wellbeing and satisfaction. Also, I get so many reminders and txt msg reminders of when my next appointment is which is super convenient. Also reminders in recommended services like cleanings and stuff. I had a lot of dentists, and none of them follow up WITH A PERSONAL PHONE CALL to see if I am still in pain after a procedure. I had a bill and insurance covered less than what we thought it would, but they did not charge me, they ate the difference. Never has that happened to me before, it was like a $300 difference and they took care of me. I'm a patient for life. Susie Shin is unrivaled. Her professionalism, the genuine care her and her office exudes is something to really admire. Her whole office is amazing. Mimi who does my cleaning is also the best. She explains every little curiosity I have with such detail (and patience). It's actually something I look forward to so much, I see her 3x a year. Victoria is also great, in the little time I got to know her she is very multi-talented. Cute as a button and is super sweet! read more

I had a groupon for $49 for a cleaning and xrays. I made an appt with Dr. Shin's office. When i got there the receptionist an african american girl was very friendly offering me water and being very polite about the fact that i have zero insurance and haven't been to a dentist in at least 8 years. It took all of my courage to even show up because I knew my teeth must be deplorable even though I brush often. The african american girl took my ex rays and made polite small talk and then it was time to get my cleaning which was when Dr. Shin came in. To say she was brisk and rude would be an understatement. She came in and looked at my mouth and said you have lots of plaque and tarter and i'm not gonna be able to get all of it today. You will have to come back for another cleaning. She then went on to say you haven't been to a dentist in at least five years I can tell, as if I didn't already know that. She seemed quite irritated by the fact that I had the nerve to come into her office and I think she assumed that because I had a groupon that I wouldn't come back to get any other work. First of all you should never make assumptions about a person you don't know. I have every intention on getting my teeth together and will pay out of pocket if neccasary. Even if I wasn't going to come back there is no need to make a person feel like shit just because they have no insurance. It's not my fault this country's healthcare is a fuckin joke. I did make an appt to come back to get a cleaning but only because the african american girl was so nice and I am hoping that after seeing me come back she will realize that she shouldn't be so quick to judge. Everyone deserves a second chance I guess especially my teeth. read more

I also purchased their Groupon for teeth cleaning & exam. What I didn't expect was extremely agressive and pushy attitude towards selling their services. Beware of forceful compliments and horror stories to scare you into purchasing their services. I was fine with the small talk to butter me to up, "Dr. Shin was a student and understand. She offers affordable services with payment plans". The cleaning that Dr. Shin did was brief, about 10 minutes, 15 tops. The assistant, who is actually pretty nice, finished the rest of the cleaning & x-ray. Dr. Shin was pretty nice until I saw the prices of the future dental work that I needed. Then, she got pushy on me - like a car salesmen. She told me the prices were only good for today and insisted on making payments NOW.. wait a minute, you want me to make payments BEFORE I get the dental work done? I guess they really need the business. Lastly, their office is extremely small and stuffy! FYI, I went to another dentist, who charged 40% less and he is not pushy at all. Never again. read more

Be Careful guys. I had horrible expierance. First of all, I waited so~~ long, even thought I went there on time. Finally Dr.Shin came and checked up my teeth for few second, and she said crazy expensive price. Of cause I decided to not fix my teeth to her. BUT after few weeks I got a mail from Dr. Shin and she charged $200 for look at my teeth for just 5seconds. After that I asked to many people and realize that she charge so much money because she also paying so much money on office rental.(not because of she's good) so I just went to Santa Clara(I took just 1hour of driving) and fixed my teeth to another Korean Dr. for more than half price of Dr. Shin office. Oh, the people who work there is not good too. Anyway there's no reason to go there. read more