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    Sustainergy Cooperative

    5.0 (9 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Sustainergy Cooperative

    Building energy audit

    Insulation removal

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    American Home Energy Alliance

    American Home Energy Alliance

    2.6
    (5 reviews)

    Today June 8th 2020 I got this response from an unnamed individual: "You filed your complaint with…read moreBBB before the matter could even be resolved sir, the company is being taken over by another franchise due to owner passing away. Thank you and hope they can help you further in this matter." Not sure what me filing the complaint has to do with anything since I only did that since they didn't respond. I went from being told refund was "in process" on March 4th to you didn't let us resolve the issue before filing with the BBB on June 8th and by the way we're being sold good luck. Clearly they never had any intentions of honoring the 25% money back guarantee that I have in writing or resolving any issues that I had. Not sure what my next move will be.

    We knew going into purchasing our new home we would need insulation in the attic. I contacted…read moreAmerican Home energy Alliance. Jake came and did the home inspection. He was knowledgeable, friendly and didn't mind me tagging along throughout asking many questions. I learned a fair amount about my house. We decided to go forward with the energy action plan that the company recommended. The work was done in half a day. They did a fantastic job they even laid plastic down in the areas they were going to be working. I am happy to report are energy cost are considerably less and our home is much more comfortable. I would recommend American Home energy Alliance to any friend, family or colleague

    Pro-Safe Insulation

    Pro-Safe Insulation

    4.7
    (7 reviews)

    Did a good job and were quick and through. Guys arrived on time for each appointment.read more

    Pro-Safe Insulation arrived on time. Men went to work right away. All was going well until...the…read morestepped on my ceiling drywall. I immediately asked the worker what happened. He m,emetic nail pop and nothing else. I waited, and did not accept the non-response well. I called the company and expressed my concern that the worker seemed non-chaalant about what happened, and wondered if Pro-Safe would take care of it. Immediately I heard, the contract states we are not responsible for 'mail pops and other consequential" damages. I asked to hear from the owner. Jeff called and immediately went on offense about how dare I insinuate his company was not reputable and so on...although I dont believe I insisted such. Again he mentioned that Pro-Safe was not responsible for nail pops...that stuff happens. Mind your, at this point, no one looked at the ceiling from the inside. He simply defended that his guys stepped on a beam causing a nail pop. Hang in there...photos to follow. Finally, one of his guys looked at the damage and agreed...a bit more than a nail pop. He proceeded to tell me that something gave way in the attic, a guy lost his balance and stepped on the ceiling. He caught himself but the weight bowed and cracked the ceiling. Accidents happen. Jeff and I talked again, both a bit calmer. He agreed to send a guy out to repair the ceiling and agreed to take the bill. The drywall person Jeff sent was excellent. However, there is only so much one can do on a ceiling repair without painting the entire ceiling. So, while the damage is gone, the mismatch remains. Lessons here for me: Stay calm, even when the owner is not. Convince them to assess before citing contract language. For the owner: Get facts first...all the facts. Before you cite a routine nail pop, someone should assess. Expect owners to get excited when one of your guys nearly comes through the ceiling. Bottom line: Workers were efficient, got the job done in a few hours. Not sure if I'll see an ROI but that is what happens with insulation...you hope for improved comfort. All in all, would have been much better without the damage.

    Sustainergy Cooperative - insulationinstallation - Updated August 2026

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