I had a really disappointing experience at Sutliff Volkswagen. I'd been talking with Mike Grady, the Sales Manager, for a couple of weeks about a 2020 GTI. I live in NJ, so driving three hours to see the car was a big commitment. Before going, I noticed in the photos that the front bumper had a lot of scrapes and scratches. Mike assured me in writing that the bumper would be sanded and repainted. When I got there, the car itself was great -- but the bumper clearly wasn't redone. It looked like they just spot‑painted a few areas and you could see the paint drip marks from how poorly the job was done. When I tried to bring this up, Mike was incredibly dismissive. He wouldn't even sit down with me, spoke down to me while I was seated, and gave me maybe four minutes of his time. Meanwhile, he had all the time in the world for the older couple sitting at the table next to me and even went outside to go look at a vehicle with them. Any time I tried to explain my reasoning or talk about the condition of the car, he cut me off and dismissed it as "this is what it is". After driving three hours, being treated like I was an inconvenience instead of a customer was honestly shocking. Buying a car should be exciting, not something that makes you feel small. I ended up buying a 2024 GTI in Ohio instead. It was more expensive, but the experience there was night and day. They treated me like a human being, and that alone made it worth the extra cost. Sutliff Volkswagen didn't lose my business over price -- they lost it over how they chose to treat me. read more

I had to replace my windshield recently due to a crack from a rock. The windshield repair person advised I would just need to have an inspection sticker reissued. The inspection was just completed 4/26. I was there today for an oil change and sticker reissue. PA Law says they can only charge for the sticker plus a $2 fee, for a total of $12-16. They charged me labor, and the cost was $28 to put a sticker on my windshield. I questioned the service clerk, whose response was "they don't work for free." I will not be returning. read more

My husband and I just brought a car from Sutliff and the experience was awesome. Each step of the way we were treated with respect and felt heard and valued. We feel that we got the best deal possible and were very comfortable with the car buying process. We ended choosing an EV car and it was a breeze to learn everything we needed to know to make the best decision for our family. I would shop here again! read more

Okay so let's start by saying this , they are sorta scum bags . Bought a 2019 Honda Civic si from them , first time I went the rotor was making a noise so they machined it . Okay no problem . Went back got the car told them I was driving to Massachusetts so I need it to be reliable . So I'm driving to Massachusetts and I hear scraping lmao they obviously they did a oil change rite and didn't put in the screws back in the skid plate hahah sheesh and get this Im leaving Massachusetts and then my car won't start wow like they didn't know it had a dead cell haha thanks for that shit , haven't even had the car 30 days and fixed 2 things . So yea overall shit place sales guy wanted my money . Finance guy was cool read more

Sutliff Volkswagen - Car Dealers Near Me - Harrisburg, Pennsylvania

Bought a diesel with 120k miles. Being a diesel owner. I know the importance of timing belt being changed around 80k miles and was assured it had been done. Fast forward several months and I called because I couldn't locate paperwork for belt. Get a vm " I don't recall telling you belt was changed and we have nothing to indicate it was". My fault for trusting salesperson, Sutliff fault for exploring untruthful sales people. GET EVERYTHING 100% IN WRITING..DO NOT TAKE THEIR WORD.. read more

My Jetta was experiencing the symptoms of a bad camshaft sensor (trouble accelerating, engine stalling, uncontrollable jerking, check engine light, and EPC light) and a third-party diagnostic scanner confirmed that the camshaft sensor was the problem. This problem put me in some dangerous situations like struggling to get up to speed while entering the highway and stalling out while driving. I took my car to the service center where, after explaining that it was still under warranty, my trusted advisor told me that the problem could be fixed by adding motor oil. I thought I'd try out this advisor's quick fix but this very dangerous problem persisted. I took the Jetta back to the service center, and this time I was sure to not mention the warranty. After taking a look, the team told me that they would need to replace the camshaft sensor. read more

Very friendly at first but didn't follow through with what they said. Did a lease return and was told I owed nothing if I traded in with them; got a bill three months later with threats and late fees. Vehicle I got last ended up going back to the shop more often than I drove it, then it blew up. Went to Heritage instead and they got me set. So far so good at heritage. B read more

The dealership made an error on the price of the vehicle we ended up buying..and they honored the price when provided proof of their error. It was a trade-in with damage on the front, but they had checked it out, and put it up on the lift for my fiance to look as well, and so far we haven't had any major problems with the car. The purchase transaction took about 4 hours on a weekday, all told. The dealership is a clean, well lit facility with some small customer amenity options like water, coffee and snack bars. This is an appreciated thing. If you are looking for this dealership, be watchful for the Volkswagen symbol...there are multiple Sutliff and other car dealerships on this same road. read more

Sutliff needs to get with the program! Women buy cars! They showed me an offer for my trade in that was less than half of Kelley Blue Book trade value. They explained it as a mistake with the miles. They showed me a $1000 discount off a made up number to get to the advertised price. Then they told me I could not get Volkswagen Credit's advertised rate because of the non existent discount! Very, very slimy way to do business! read more

This dealership /service department is one of the better ones in Harrisburg .they treat you with respect and fair Anything you ask they do /ride to work and back loaner car . They do the job right the first time .I recommend them highly!!!!! read more

Sutliff Volkswagen - Car Dealers Near Me - Harrisburg, Pennsylvania

If you are in the need of a new or used car stop in and see Trystan. We stopped in on a whim (we hated our 2018 Jeep Renegade) year drove and took home a brand new VW Beetle that evening. They even kept the office open late to accommodate us. Trystan and the rest of the team made the delivery of our vehicle an easy and enjoyable process. Love this car and don't plan on getting rid of it anytime soon. I will go back to Sutliff VW the next time I am in the market for another vehicle!!! read more

I've been using Sutliff VW for a little over a year but bought a 3 year old gti from another local dealership that had some problems. Sutliff Volkswagen got it all sorted out.. not that it's ever any fun to deal with cars not being perfect. Seems like this platform (yelp) is just made for people bitching about bad car service. Cars are easy and people aren't easy so put them together and I don't and the any car dealership on Yelp. The diagnosis process isn't easy on some problems, I did have to go back a couple times which is frustrating but the facility is modern and the people were professional. Oh yeah I almost forgot, I bought a GTI from Sutliff 2 months prior to me buying the one I currently have from another dealership. A 16 year old girl decided to end that cars life before the first payment.. it's all good though, she won't ever make that mistake again.. dead.. (kidding no one hurt, just the cars) That was actually the first time I bought a car from a dealer and it was easy peasy, takes a little longer than what I would like but that's fine. Five stars compared to other car experiences. read more

Have always had great service when taking my VW in for service or repairs . Everyone is very friendly and helpful. I was not as impressed with the sales person I bought the car from but the people in service are all great. read more

Poor customer service. Ended up having to call corporate who also did nothing. Had to get a lawyer. Car then had to be bought back. Declared a lemon. VW has to pay back all fees, payments, downpmt, etc plus lawyers fees. Buyer beware of this dealership as well as VW read more

Came in for an oil change. (on a VW) It took 2hrs. They do a courtesy inspection as part of the service. Their technician said my water pump was leaking and needed to be replaced along with the thermostat housing.($1600) I mentioned to the service writer that they had replaced those items a year ago. Looking through the paperwork in her hand she found that they had indeed replaced those parts. She excused herself to "talk to the technician" and returned stating that unfortunately there was only a 1 year warranty on the parts but would speak to the service mgr. on Monday to see if he could "help me out". Monday came and went. No call. The next day I went in and spoke to the service mgr. who also stated the parts were out of warranty but due to being only 3 months out, he would see what he could do and offered a discount on labor (approximately $400). He also mentioned that if there was an oil leak which dripped on the water pump that could be cause of failure. They scheduled the work to be done a couple weeks later so the same technician could do the work. I found that odd and my inner mechanic sense started tingling. I took the car to another shop where my wife has her car serviced. They found no leaks of any kind coolant or oil, and pressure tested the cooling system. Still no leaks. There were no issues. I mentioned the "oil leaking on to the water pump as a possible cause of failure" line I received and the mechanic gave me a WTF? look and said that was not possible. I have lost what little confidence I had in the service dept. at Sutliff and will be going to an independent shop from now on. read more

Just bought a 2019 Jetta SEL premium and are very happy with the car, the sales lady, and the rest of the folks we have dealt with at Sutliff. Also tried Faulkner Volkswagen and were much more comfortable and confident in dealing with these fine folks. Hoping the service department is as accommodating and professional when we deal with them. read more

Horrible customer service. I came in for an oil change which was done relatively fast and they informed me I needed new tires which I appreciated. The reason I will not come back is a sales associate named Matt. He talked to me like I was a complete idiot. I left very upset and insulted. read more

When my local VW dealer refused to make any deal, I looked 90 miles away and found a great deal at Sutliff VW. Their internet sales person was extremely helpful and even sent me a deal sheet to look over. After agreeing a deal, I made the trip to their dealership. No surprises at all! The deal that was e-mailed to me was the deal I got. No hassles. They even gave me a very fair price for my trade-in, which they had to see before making an offer, which is entirely understandable. I can't remember a more pleasurable time in buying a vehicle. Everyone was great. Shout outs to Alison, Tyler and Kevin for their care and concern. read more

Max in service is the BOMB! He saved our lives! A bucket fell off a truck in front of us on I-83. I had no choice but to run over the bucket or be in a major accident with a very large truck. It was lodged under my car and we couldn't get it out. It could have caused a fire! Max was able to FREE the bucket! I don't even have a frickin Volkswagen! We love this dealership and Max! Happy travels! read more

Horrible dealership that uses games and ploys to sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously the car just had a person put a deposit in it. The car obviously hadn't been moved in weeks??? Then they offered to sell us the car out from under the other person but we had to accept it as is with the damage and pay full price. It was a horrible and obvious bait and switch. Don't go here but instead chose a dealership with a little more honesty! read more

The service here was great! I showed up to the dealership on a busy afternoon and they were able to get my car in the shop right away! The Service Manager, I think his name was Kerry, shook my hand while I was checking in and made me feel so welcome! I showed Jeff, my service advisor, a coupon I received in the mail and they honored it, even though it was expired!! BONUS: They gave me a free car wash too!! I can't wait to continue to work with Sutliff while I have my 07 VW Rabbit. Great company, great smiles, great staff!! read more

Recetly moved to Mechanicsburg. Called their service department for info on a service appointment. Was told I could go in, drive to the service bay and someone will be with me. After 25 minutes of driving I pulled in to their "service bay". I waited for over 10 minutes and could see all the service staff however none of them ever acknowledge my being there and waiting. So, from my car I call them again! - the lady I spoke with said "you have to come inside, we don't come out". So I turned off the car and walked in. Was not greeted or acknowledged by anyone. At least three staff were standing by without a word of "will be right with you, etc. etc. They were all devoid of any people skills. I suppose this dealership is way to big to need new patrons. So i drove back to Mechanicsburg. What in the world is wrong with dealerships?! read more

Great place, nice people, and great deals. Went there based on an ad I saw online and everything was as it was described. The salesman was very nice and took his time with us. We also got financing in the same spot, so it all went super smooth. read more

After looking for a good used car for our son for a about a year we had been in every dealership within 50 miles. This one was by far the best. Friendly, knowledge and no pressure what so ever. They gave us their best price right up front which was better than we hoped. I highly recommend this dealership. read more

Sutliff VW worked hard to earn my patronage. Because I live an hour away, I called for a quote on a new car, asking for the monthly payment amounts to buy vs lease. Alison Read spent a good deal of time showing me all of my options on an easy-to-understand document and emailed it to me promptly. I was so impressed by her professionalism as well as the followup by Matt McCormick. They were never pushy or pressuring. My parents buy their cars here and I've had mine serviced there as well. They're definitely worth your time and trust. read more

Purchased a used 2012 Honda Civic in December. Because of vacation plans and Christmas, I wasn't able to pick up the car until 7 days after I purchased it. Part of my purchase agreement was that the car would be newly inspected. I noticed as soon as I walked out to the car that the sticker wasn't changed. During that whole week, not one person out of the 4-5 that I dealt with remembered that my car needed inspected. Fortunately, they asked us to wait while they inspected it right then. After waiting 2.25 hours, the mechanic was unable to finish it due to being too busy. I'm still confused as to why they took time to change my oil during this period when the highest priority was the inspection. I had to return the next week (I had to reach out to Sutliff as no one contacted me like they said) only to have to leave the car there overnight while they gave me a free rental. This inconvenienced me as I live an hour away. I love the car and everything else (minus the issue) went smoothly. I think you'd get better service if you were buying a VW or maybe my mistake for buying over the holidays. About a week after I picked up the car, the battery died (original battery). They did give me a new one and I am grateful for that. Thank you! read more

LOVED my experience buying my new car from Sutliff! They are HONEST! And they saved me $3000 over prices at other dealerships. I've had horrible experiences with other dealerships, and now super glad to have found Sutliff. Sutliff is awesome! read more

Just purchased a Jetta from this dealership. There is a VW dealership closer to my house, but they did not have as large of a seIection of vehicles. Everyone was very professional from the test drive with Mike Leber to the no pressure financing with Michael Kauffman. Once I agreed to purchase the vehicle it was 7 PM ( they close at 8) I asked if it would be possible to take the vehicle home that night. They said "no problem". In an hour they had the financing set up and they car was cleaned up and ready for delivery. Even though technically, it was closing time. Mike still did a thorough delivery, explaining all the features of this car including pairing my phone and setting up a playlists.(this is my first Volkswagon) They also gave me a very fair price form my high mileage trade. I would recommend this dealership. read more

Had a fantastic experience at Sutliff VW. I'm in the Washington, D.C. metro area and could not find a dealer willing to meet my price. Saw on the Sutliff website that they had the exact vehicle I wanted. Called them with the price I was looking for and they said "yes". Plus, no "documentation fees" that you find at all the DC dealers (~$500!!!). I drove up the same day, they had the vehicle ready, took it for a test drive, then painlessly completed the deal. Was out in less than 1 1/2 hours. Can't say enough about Janelle (salesperson I dealt with on the phone), Tyler (salesperson who showed me the vehicle and rode with me on the test drive), and Rasheed (finance person). Thanks!!!!!! read more