Shauna is by far the best customer service advisor hands down! We always get the best of service…read moreevery time!! The Batens

First, we bought a 2023 VW Taos with Ervin being our sales person.   That's really only because…read morethat was the vehicle we had been looking at it and were happy with it.   It was a CPO vehicle with a little warranty left and a decent price.  That was probably all the positives. 1st getting to look at the vehicle is a ridiculously long process.  I get copying my driver license, but then having to answer a bunch of questions I didn't care about is painful.  I had to spend 10 minutes or whatever saying I don't care.   I didnt care about the color or anything.  I gave Ervin the exact models I wanted to look at, other than that I didn't care.  So from the time we got there till we could test drive the model I wanted to see and ended up buying was 45 minutes.  My wife went back into the car and was just done and wanted to leave.   I kept her waiting, but another minute or 2 we would have left.   Luckily we finally could test drive it and it was good enough.   2nd I told Ervin if we bought it, the front passenger doors had some spots I wanted scrubbed off, other than that I didn't even care if it was washed.   He said it wasn't a big deal.  Never the less when we got it, it was washed, but no one looked at the spots.  I rubbed off some with my fingers, but still some more when I get time to clean.  So clearly like the whole experience he was barely listening but not hearing me. 3rd I scheduled a purchase time, we were paying cash, gave Ervin all our information Friday even hoping it would be quick.  We got there a few minutes till 11, our time and told we had to wait for a few more people so it would be at least 30 minutes.   Supposedly Ervin got them to squeeze us in since we were going to be quick, but it still took a hour.   Then once done we had to wait for it to get gas, that's fine, but couldn't have been done sooner.   Then had to wait for it to get washed, maybe reverse order, but either way, if I known they were skipping the only external area I wanted clean, I would have said skip it and not waste my time.   4th It was finally time to leave, Ervin handed me the 1 key fob.   I wish he would have told us sooner because the car is for 2 - 16 year olds to share.   They both have to have a key to it so they can get into it before after school sports at possibly different times.   Also, only having 1 fob, what do we do if it gets broken or lost?   Now I have to contact service, I am guessing that's how I buy it. Then pay to get it programmed.  They were closed when we finally got the key Saturday so I knew we would have to wait to call service this week. 5th we got home, I went to put the paperwork in the glove box and it was full of trash.   Ketchup packets, a feather, and other junk.   Not just a little that could be missed, but it was pretty full.  The center console has a hair pin and a small bottle of something.   I feel the owner cleaned it out, but Faulkner did not even look. Ultimately, this was the worst car purchasing experience in my life.   I may go to another Faulkner in the future, not sure, but it will be a long time till I forget about the misery of Faulkner VW.   Even if it was just one or two or three bad things, I don't honestly remember one good thing about buying from Faulkner VW.    Also, they still haven't been able to get the VW remote access working since it was broken from before I bought it. This allows you to use an app to lock and unlock remotely from the app and more. That is all, I could nitpick more things too, but I don't want to seem like I am just complaining.

Troy was great! Very professional and walked us through the whole process easily. Great customer…read moreservice! Love the car! Happy Customers!

Anyone who's ever tried shopping for an affordable, lower priced quality used car at tax time will…read moretell you - it's a difficult process. Especially when you're on a time crunch with only small windows of time to see them in person. Enter the internet. Good for narrowing down what you actually want to see, but also time consuming weeding out all the ever present scams and private folks that think they're sitting on a gold mine. I confess that I have a little more experience in the buying/selling dept than the average Jane because of many years working in this industry. But even for someone as experienced as myself it's a challenging process. So when I was shopping for my son recently after his car was totaled I explored every option. I-Deal Cars made the process a little easier, even if I didn't ultimately buy from them. While I did find them on either Craigslist or Facebook Marketplace (can't remember) when I explored them further discovered they are the real deal. They have a website and a brick and mortar building unlike many of the self proclaimed "I'm a dealer working from home" dudes I encountered on my journey. They're also very available. Every time I called (even at odd hours when I expected an answering machine) I got someone live, Barry, the manager to be exact. When he said they opened at 10 am, they indeed were open at 10 am. Good thing too since we drove from Lancaster to Camp Hill just to visit them. Barry was also very accommodating. When I wanted the VIN to run a Carfax he supplied one. When I inquired about putting it on a lift he called his mechanic to schedule for us to do so. He even said we could take it home in the morning, have our own mechanic check it (that would be the husband) and bring it back the same day. Because of the distance, he even said if we wanted to keep it overnight we could - with our own dealer tag. He offered a 30 day/1, 000 mile warranty and was upfront and honest in what work was done and what needed done. He encouraged us to take it on the highway for the test drive to drive it at highway speeds. While the experience wasn't full of bells and whistles like you'd get at a higher end new car dealership it was also no pressure. Barry was casual and didn't have that dreaded used car salesman vibe going on. The inventory was plentiful and varied, and when I compared the "asking price" with Carfax and with more experienced colleagues in this industry he was a few hundred dollars under-priced. SIDENOTE: Dealers are required to post their fees, one being the doc fee which at present time is $120 for manual transactions and $144 for online processing. Unless you work in this industry one would assume you HAVE to pay this...however it is a negotiable fee. It is however ILLEGAL for you to be charged a doc fee higher than what I listed above (current as of today: 2/11/19). It is also illegal to charge more than what's posted - in their case their poster doesn't reflect the current fees and instead has the doc fee listed at $112 which is outdated. Now you know. Knowledge is power especially when it comes to negotiations!

The owner and staff at Raul's are very helpful and easy to work with…read more They gave us a great deal on our trade in vehicle and worked with us on the price on the vehicle we purchased from there. They were very honest on what they did to our new vehicle as to parts and labor. We would not have any hesitation to recomend these guys to anyone looking for a top notch used vehicle. Earl & Patti

I bought a focus from them less than a year ago under the impression that it didn't have any…read moreproblems. Was even told by Raul and his wife that she has a focus too and it's a great car no problems.(it was admitted in writing later on that they were aware of problems with the car) Fast forward a week after getting it off the lot and it doesn't start. Not sure why, I bring it in and they check the grounds, replace the battery and set up an appointment with LB Smith Ford because the transmission is also grinding through gears. LB Smith couldn't do anything, okay. So it gets scheduled again about 2 months later to go back to LB Smith for the same issues, Raul offers me a loaner car. So I drop my car off with him, and get this loaner. A spray painted old ass Ford Taurus with the check engine light on and the gas gauge doesn't work. Alright whatever it's a car, Ive had beaters before. As long as it goes from A to B and back to A it's fine. Wrong. I had it for a day, it sat in my parking lot. It was one of the sub 0 days with snow and ice everywhere and super windy and I go to get in to go to the store and the door won't latch. I called Raul and told him and he told me it was probably frozen so try to thaw it. They were busy cleaning snow off the cars on their lot. Okay, well that didn't work so I called back in an hour or so later and told him it didn't work and it didn't latch and asked if I could tie it up with rope or tape it shut to try and drive it the 2 miles across the river to his shop so he could look at it or if he could send someone out. His response was freaking out stating "no you'll ruin the paint I don't know what you want me to do" maybe I want you to give me options to fix the piece of shit beater that I was given so it's drivable. Some words were exchanged and he tells me "I don't know who the fuck youy think you're talking to" cussing me out. He dropped off the piece of crap car that he sold me back to me and picked up his piece of crap beater. Fast forward to today Sept 19th, and my car has just had the TCM and Clutch fully replaced by Ford for 0 charge OUT of warranty. Would have been nice to have this handled months ago. Just buyer beware, this is your typical sketchy Harrisburg car dealer

Did a Kelly blue book eval got 3 calls at least 5 messages went in a sales person offered me 7,200…read morefor my truck went to complete the sale and they suddenly did not have a market. I'm not sure about buying form them but certainly not somewhere to sell a vehicle to, what a waste of time and effort.

Shady dealership. The sales agents and manager requested that I lie on the loan contract to say my…read moreco-signer lived at my residence for 6 months, when there is no record of him ever living in Pennsylvania. That's fraud and definitely illegal. When I refused to lie on a loan application, they said they could not do an out of state purchase. That's when I found out they listed my co-signer as the primary buyer WITHOUT informing me.