The service was great. It was a smooth transition into a new vehicle. All questions were answered…read moretimely and the salesman, Alex Tores and GSM were personable and helpful.

I had my car repaired at the Hondru Body Shop. They far exceeded my expectations in every way…read more -Estimate done quickly and easily -claim handled quickly -got my car back faster than expected -was kept informed by the shop manager -car was delivered throughly clean and well repaired.

I put my trust in all the folks at Wessels for used vehicles…read more We are a business with almost 200 fleet vehicles and we shop Wessel's for all our used needs. Thank you for the spectacular service folks!!!

Bought a car 10 years ago. Back for another car. Yep my 2010 lasted til 2025…read more No high pressure. They go above n beyond. Trustworthy.

Troy was great! Very professional and walked us through the whole process easily. Great customer…read moreservice! Love the car! Happy Customers!

Anyone who's ever tried shopping for an affordable, lower priced quality used car at tax time will…read moretell you - it's a difficult process. Especially when you're on a time crunch with only small windows of time to see them in person. Enter the internet. Good for narrowing down what you actually want to see, but also time consuming weeding out all the ever present scams and private folks that think they're sitting on a gold mine. I confess that I have a little more experience in the buying/selling dept than the average Jane because of many years working in this industry. But even for someone as experienced as myself it's a challenging process. So when I was shopping for my son recently after his car was totaled I explored every option. I-Deal Cars made the process a little easier, even if I didn't ultimately buy from them. While I did find them on either Craigslist or Facebook Marketplace (can't remember) when I explored them further discovered they are the real deal. They have a website and a brick and mortar building unlike many of the self proclaimed "I'm a dealer working from home" dudes I encountered on my journey. They're also very available. Every time I called (even at odd hours when I expected an answering machine) I got someone live, Barry, the manager to be exact. When he said they opened at 10 am, they indeed were open at 10 am. Good thing too since we drove from Lancaster to Camp Hill just to visit them. Barry was also very accommodating. When I wanted the VIN to run a Carfax he supplied one. When I inquired about putting it on a lift he called his mechanic to schedule for us to do so. He even said we could take it home in the morning, have our own mechanic check it (that would be the husband) and bring it back the same day. Because of the distance, he even said if we wanted to keep it overnight we could - with our own dealer tag. He offered a 30 day/1, 000 mile warranty and was upfront and honest in what work was done and what needed done. He encouraged us to take it on the highway for the test drive to drive it at highway speeds. While the experience wasn't full of bells and whistles like you'd get at a higher end new car dealership it was also no pressure. Barry was casual and didn't have that dreaded used car salesman vibe going on. The inventory was plentiful and varied, and when I compared the "asking price" with Carfax and with more experienced colleagues in this industry he was a few hundred dollars under-priced. SIDENOTE: Dealers are required to post their fees, one being the doc fee which at present time is $120 for manual transactions and $144 for online processing. Unless you work in this industry one would assume you HAVE to pay this...however it is a negotiable fee. It is however ILLEGAL for you to be charged a doc fee higher than what I listed above (current as of today: 2/11/19). It is also illegal to charge more than what's posted - in their case their poster doesn't reflect the current fees and instead has the doc fee listed at $112 which is outdated. Now you know. Knowledge is power especially when it comes to negotiations!

You will have great service when you purchase your new car here but when you get it serviced or…read moreneed anything after you leave your going to be seriously disappointed time and time again. I have had multiple problems with the servicing of my car. On one occasion I was waiting for my car to get done and waiting for their call which never happened. After day two of them having it I called to see what was up. They advised me my car was done the first day it was there. Hello am I supposed to telepathically know this??? His excuse was i put a timeframe when I wanted the car done so he assumed i would know it was done?? Really??? Just because i say i would like to pick it up at 2 pm doesnt mean you will be done at that time or that day. So now that the receptionist takes over all phone calls and scheduling, i have to specifically tell her call me by 3 and let me know if its done or not. Just so i know i get a phone call either way. I ordered a key for my car and waited a month and a half for it. I called to see where it was and Jody told me he couldnt find the order in the system. He said he would have the full time guy call me back. Do you think he called me... Nope... I had to call back in a week or so later to inquire where this key was. So the fulltime dude who has always been the incompetent one, told me it wasn't ordered. So i re-ordered my key. They eventually called to tell me it was in and when i went to pick it up it wasnt there. Once they searched all over, it was determined it was delivered to the wrong shop. When it finally was there to pick up, the quoted $30 turned to $60. Apparently when you get the key cut for your car it cost more..... You can't tell me this up front??? A cpl weeks ago I dropped my car off for a check engine light. They Called me and told me it was under warranty and they would need to order the part. Once the part came in they called me and asked me in an unsure way, if i was told I would have to pay for the service. I told her no because I was told it was under warranty. She asked who i spoke with. Well does anyone ever write names down when your contacted about your vehicle??!! No i didnt know who told me that. I explained i paid something like $4,000 extra for an extended warranty and asked why it wasnt covering it. She explained there was confusion about wether the part was covered and told me they couldnt find it in their system concerning extended warranty. They would have had to see it last week when they told me it was covered..... She asked to call me back. Eventually after calling the company they found the extended warranty and everything was covered. It doesnt make any sense why the front desk receptionist has to do the service center's work. A receptionist doesnt know anything about the car repairs. So when i ask them questions they dont know the answers. For instance why does my car need that particular part and what does it do. Not trashing the receptionist, it isnt her fault. I should be talking to the service station that is working on my car. The one good thing about the receptionist is they seem to keep better records then the shop. I had several other things occur the above was not the only thing. I just started documenting them now. The full-time desk guy for the service station is very incompetent and is the one I had all the past issues with. I wouldn't recommend this place due to the fact you have to service your car with them when it is under warranty and it's a guarantee that something will be lost in translation or get messed up some how. The only reason they got two stars is because the purchase of the vehicle was painless and the receptionists are very friendly and accommodating. Too bad they need to take the blunt of things for the servicing department. Although i love my Kia, i would have to go to another dealership to purchase the next one!

I went in with good intentions and came out with a great experience. I never felt pressured to buy…read morea car and I now love my Kia Soul. Michael Ebling is a great salesman, explained the Soul and helped me with anything. I am happy I stopped that day. Thank you Ladd-Hanford Kia.

I will never go anywhere else! Family owned, genuine people, a smiling face to great you at the…read moredoor and trustworthy mechanics. Multiple years taking my car here and will never go anywhere else. They even replaced my key fob battery for me for free when I was in a pinch and needed to swing-by same day. Thank you Donny & Brindle!

Amazing people. They were very kind and helpful every time I've been. I've bought multiple cars…read morefrom them and loved them all.

I went to look at a certain vehicle, but it wasn't available to drive due to a battery issue. I…read moresaid, "no problem" and agreed to come look at it the next day. I did and while it was a nice car, but I just felt that it was a little too small for my needs. I had a price and type of vehicle in mind to purchase. Mike went through his inventory giving me choices to consider. He came up with several suggestions, and I agreed on a car. He offered financing that was attractive and gave me a good value for my trade. I decided I'd talk to my bank and made a good deal on the financing that worked out well for me. I picked the car up today in the pouring rain and Steff made that easy too. It was a pleasant experience all the way and I'd recommend them to anyone who is not a new car buyer. JTMIV

Paid for one car. Had to get rid of it cus it was junk. Paid for a second. Had to get rid of it cus…read moreit was junk (guaranteed it would be good!) "Gifted" a third to make right on the second car. LITERALLY SPUTTERED OUT AND DIED. Don't get me wrong, they're good at selling, just horrible at repairing cars and not lying. Average used car dealership experience. Do your best to never buy a car from here. It's worth it to spend more money on something reliable than waste it at a place like this. Good luck!

Hunter was extremely knowledgeable and allowed you to decide at your pace what you wanted to do in…read moreregard to buying, I bought a used 2025 Subaru outback and everything was smooth. It was the smoothest financial progress that I ever went in buying a car.

We had a great experience at this dealership and really enjoyed working with Hunter. He was polite,…read moreknowledgeable and not pushy. This is the first time we purchased a car and didn't have unpleasant surprises at time of delivery.

met with Justin trees to discuss my lease buy out, very rude and condescending…read more i get it, i was in a financial pickle but instead of being proactive and helpful or even tagging in someone who was knowledgeable. Justin chose to be mean and nasty, and even engaged in a pissing contest with my attorney haha lay off the bad lasagna and Adderall pal. Anyway I'm in a brand new vehicle for less :)

We just purchased a new 2025 CX-50 Hybrid Mazda from Lancaster Mazda and couldn't be more pleased…read more Our sales person, LeAnne was such a delight to work with. We received a very fair price for our trade in. We also met some others in the staff and all were very cordial and friendly. LeAnne also went over the features and functions our new Mazda and was very helpful and informative. This purchasing process was such a delight and we highly recommend Lancaster Mazda.