Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

Today, July 21, 2026, I want to express my deep gratitude for the exceptional care I have received…read moreas a patient at UC Davis Health. My experience has been nothing less than optimal. Every team member, from the nurses and phlebotomy technicians to the help desk staff and physicians, especially my Doctor, Dr. Sarah Louie who has been remarkable. Dr. Louie is a compassionate professional who never loses her bedside manner; she listens to my concerns, addresses them thoroughly, and provides clear information that eases anxiety. I feel incredibly fortunate to have these dedicated professionals by my side. I understand that not everyone may have had the same experience, but I felt compelled to share my positive story and hope others with similar experiences will share theirs as well. Thank you, UC Davis Health team!

Our experience here involved the ICU. The rooms are quite small and get really stuffy, so we found…read moreourselves needing to alternate between who was in the room and going out into the hallway for some fresh air. The rooms are conveniently connected into the nurse "hub", so you can call for attention as you need it. The staff had good bedside manner in talking to the visitors, although we noticed some balls being dropped in terms of how the patient was being serviced (e.g. not tying back down an arm restraint after a routine exam which led to the patient ripping off some of their equipment later on). Visitor hours are from 9 am - 9 pm although if you call ahead, they can put you on a 24 hour visiting list. There is a small coffee and pastry station open during the day and also small business vendors set up outside on the day we were here (Friday) to purchase other snacks and goods. Parking lot is big, we were able to easily find a spot. Security is quite lax though - you should get a visitor's badge every time you come in but we walked right in, not realizing we had to stop at the security desk and no one stopped us.

Huang, Vincent Jing-Ping MD, I encourage any Kaiser member to reframe from this doctor. He is not…read morein it for the care for you or any body you are caring for! He is only in it for the money. He is not the type of doctor to do any sort of research if he doesn't have any understanding of the diagnosis that he may not be educated in! He will prescribe harmful medication to your loved one which will leave them in worse condition than they were in without any care in the world as long as he makes a quick buck! I need you to understand what I am saying! he will falsify medical reports and records. he speaks in condescending tones and talks down to you! He exploits those who you love and I believe he may only be still there because he may pick and choose who he provides quality care. I have been a member of Kaiser, but not at South Sacramento for a pretty long time and I've never made any sort of review quite like this or any review towards Kaiser at all!!! I have been compelled to do this to warn those assigned to him! Next doctor is Jasmine Win- her ethics as a doctor is outrageous! It seems that this particular location doesn't hire doctors that care for patients. It seems like they might be so severely short staffed that they hire anyone that is willing to work there that happens to have a degree. I encourage you to avoid these two doctors by all means this doctor during our phone appointment didn't even want to go past 10 minutes as she told me that it was just a 10 minute phone appointment and that she had three other people that she needed to hurry up and get into and as she proceeded to tell me that she was looking at her clock and continue to interrupt me that I need to hurry up as this appointment was pretty much a waste of time for her! I am so outraged as the way I was treated that I am here today to literally make these reviews on both these doctors. I also checked out quite many of these yelp reviews and I see I'm not alone here with this particular Kaiser, so I encourage you to please avoid this Kaiser! I also had several extreme disappointments with their discharged department, their social services department their nurse station their phone operating system. This Kaiser seems to be so disorganized extremely busy that they do not have time for you. Your quality of care your needs you will be a burden to them I guess unless you have extreme amount of money time and patience! I have been a Kaiser patient off and on, and I stepped in to help a loved one who has Medi-Cal through Kaiser and seeing what they had to go through along with how I was treated helping them has made me during open enrollment no longer willing to have Kaiser!

My brother was taken to Mercy San Juan by ambulance from a nearby rehab facility…read more He had been discharged from Kaiser Roseville where he was diagnosed with Pneumonia and other issues. Initially we were told that he was transferred back to Kaiser. While at Mercy San Juan my brother was in the care of an amazing human and care provider JEFFREY FONG, RN. Thank God for our nurses especially those who provide care and communicate with the loved ones who are struggling to help and do what is best. Jeff Fong was a godsend for our family, as he not only provided excellent care for my brother but was happy to talk with us about the issues we were facing as a family. Jeffrey Fong RN thank you for your compassion, empathy, professionalism and care you provided. Mercy San Juan thank you for Jeffrey Fong.

Occasionally, the healthiest of people can find themselves in the hospital. A friend in the…read moreindustry advised San Juan over Folsom for ER care. More likely to get surgeon or other help during night and weekend. I believe she's correct. From the moment I blacked out during IV insertion until discharge, I was helped by people who know their field and are damn good at it. Being neurodivergent, the ER and hospital environment is mega-overload. I always disclosed my ND and all of my doctors and surgeons were patient and driven to see my health improve. Some of the people who left a very positive impression = Dr. Leslie Tamura. Advocate, calm, intelligent, a solid rock of the best hospitalist I'll probably ever meet. She made me feel safe, heard and assured I would be in good hands. Rutu, charging nurse for her acceptance, support and humor. Lilian and Marlon for being accepting, caring and relating. Renz and Billy, amazing nurses I could trust. Ken was a cheerful and lighthearted tech assistant. And social worker Ashly, a soul filled with the best energy a patient could ever wish to have. She's in the right field! If you find yourself in the Russell tower (older wing), penthouse floor #5, be aware the rooms can get hot on the southern side but getting a sliver of a view of the helicopter pad (had to get up to see) does give the brain something to masticate and reminds you that others are out there helping others (soul warming). Oh, and that hospital air filtration is impeccable. I also liked the garden on the "second" floor. It is peaceful. And the food, it is decent. I loved the grilled zucchini and white rice. The packaged lemon juice was tasty. I never want to see any of the staff or doctors again unless we cross paths at the store or at a really great party. But, if I ever must go to the hospital again, I will hope to see them or I hope that their cohorts ought to be as awesome as them. Note: cell, text, internet reception in basement/ER is nearly non-existent (not limited to T-Mobile). Their Wi-Fi may as well not exist. Send text messages with the time sent. If it eventually goes through, the other person will know the age of your message. Floors above ER should have significantly better reception. Bring your phone charged and with your wall charger including plug, not just cable. Bring flip flops, dry shampoo, fresh chonies, your preferred ear plugs, comfortable lounging clothes, and hand lotion if you like those things and may be admitted. Note: when you hear a faint nursery chime it means a baby was just born in the hospital. *warm fuzzies*

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

The care I received was wonderful. I spent the night after having surgery and received great care…read more The staff was on point with my meds and any care I needed. When it was time to discharge all went smooth and quick.

Had to go here for my Daughter. She had to go their emergency room. They have security at the front…read morewho check you in. The place was packed and the wife was already in there with our daughter. Only one visitor at a time for the emergency room. SO I waited for awhile and we switched. They take you picture and print out a sticker ID. It was really busy and my daughter was in a back room. The staff checked in often which was nice. The quality of care seem good and they made sure to check everything out on my daughter.

Amazing place. Great people helping people in need. A+ for everyone from the reception desks,…read morephotography to the physicians. A light, friendly place for kids who need expert answers. Very impressed with everyone we interacted with. Exceeded expectations.

Same review I just left on Google. I will give two stars only due to the fact the nurses and…read moresecurity guards were extremely nice. We spent less than 4 minutes with the doctor. Don't get me wrong. I am truly appreciative to get an appointment so quick. However, I feel disappointed. The doctor comes in. He says hello. Ask my daughter to bend over so he could see her back. And asked where her pain was. Said he would see her back in a year to monitor her back. No concern for her pain. He didn't feel her back was too much of a concern even with it being curved for a 4 year old. Pretty much blamed the X-ray curve being on her "leaning" which she wasn't. She held on to a bar to keep her as straight as possible. (Which I have a photo as proof.) They even retook images to ensure she wasn't leaning and was straight. The appointment today was just rushed. No explanation, nothing. I honestly don't know what "normal" scoliosis looks like, especially not in a 4 year old. Her primary doctor says scoliosis is more common in teenagers. I have no clue what to do. I still don't have any answers. Wasted over an hour drive for 4 minute first time appointment is crazy.

How to star, the price was very inexpensive, most places want a leg and an a arm .I check some…read moreother places and this one was the best on price, and good area, they give you an appointment right away and they were polite and very helpful, and explained to you the whole proses, the receptionist was very nice and friendly.I came to do a physical exam for my Inmigration residence The Dr explain, each time was she was doing, was honest friendly and fast! Love this place highly recommended

5 star service.reasonable price, Friendly and sympathetic staff…read more i need a new 693 form for my the other 485 filing and it has been couple of months since the first visit, but they offer free service as long as within a year , that is really a pleasant surprise. strongly recommend !

Lets just say that the reason why I am giving this a 5 star rating is because, the staff at the…read moreHospital at the ER last night when I took my wife was beyond amazing. I mean they went through the normal procedures for patients who have chest pain, but to see how quickly they got her issue resolved was very impressive to me. Yes we stayed there from 6pm to about 10pm, but that tells me that they were very thorough. From the time we got there until the time we left they were very attentive to her. They took blood a couple of times and also did EKG's a couple of times as well. Being someone who just moved to the Folsom area, we weren't 100% sure on who to go with. They advised to have my wife follow up with her PCP due to they didnt find any Heart Attack symptoms. So let me start off by saying Thank you Mercy Hospital. Your Staff, your attentiveness to my wife didnt go unnoticed and it was very appreciated how well you cared for her. If we need any further Health Care, we will be back.

Mercy Hospital of Folsom Emergency Department were friendly, knowledgeable, thorough and expedient…read morein treating my injury.