I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

May 20, 2026 My…read moremother had an appointment at this location on May 20th 2026. In the interim of her visit, I visited the cafeteria and purchase a BLT ($8.44). We returned home within a short time (1hour 15 minutes) and proceeded to indulge in the BLT. The sandwich was not eatable. The bacon was stuck together and so hard that there was no breaking through it. I proceeded to take the bacon off from between the croissant. Upon doing so, I found the bacon to be old or overly cooked. There was no way to eat the sandwich. I called kaiser and was transferred several times to the cafeteria. each time the ringing was long and then picked up and hung up. May 21, 2026 Another appointment at the Vacaville location for my mother. i then went down to this cafeteria and asked for the manager. I wanted to know if this location was operating under the same contract as the Vallejo location. The manager was summoned (middle-aged Asian female). Reiterating the issue, I was told that the sandwich was made to be eaten immediately (WHAT!). i responded by telling her that the timeline wasn't even 2 hours after buying. She then asked me for my credit card number in reference to the purchase. She wanted me to write it down for her. NOW THIS REQUEST IS CRAZY! I tell her, "Thank you" but "no thank you" and walk away. She tries to adjust her response but it's too late for me. May 22, 2026 I call back to Kaiser Vallejo and receive the same phone results (3 calls/no results). After three times of calling, long ringing and then phone picked up/hung up, I call one more time. This time the operator directs me to call the director (Jonh Healy) I complete the phone call and call Mr. Healy immediately. I was met with a voicemail and left a detailed message of the problem with contact number. I now await a callback.

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

Excellent care. Staff is very efficient and primary dr is great. Specialists are excellent.read more

I e had much experience here. In 2020, during the height of the pandemic, o had emergency surgery…read more Of course, the hospital was quiet, since only patients were allowed in the hospital. My nurses were very good. I had to leave for home the day after my surgery, due to the fact that the entire hospital had Covid patient and since it was so contagious, I had to leave. But I really appreciate the nurses.

Emergency room is so disorganized. Wait time is horrible. You are just a medical record number to…read morethem. Zero care and empathy from staff.

The absolute worst part of visiting this hospital is the parking. If you can figure out a way to…read moredodge this bullet do it. Otherwise be prepared to walk about a quarter mile to get to the emergency entrance. You might be able to send a companion to get a wheelchair if needed. Or call the front desk and explain the problem. I've never tried this but it may be necessary. I popped in on Thursday morning and there was no line for emergency. Miracle! The only thing the receptionist had to do was wave me through. The nurses were relaxed and friendly Even the paperwork had been tamed by technology. I spent about 2-3 hours there. Everyone was relaxed and friendly probably because it was just a whole bunch of tests and I most likely wouldn't drop on them suddenly. Sadly the tests failed to pinpoint the problem and they recommended, nay, commanded I go see a specialist. Unfortunately I've spent enough time in emergency rooms to realize this is common. They simply don't have time or expertise do anything except eliminate the most dangerous And urgent problems. All in all, the staff either met or exceeded expectations There is always a major bummer in the emergency room that stops you from feeling sorry for yourself. I wish that unknown woman next to me the very best.

My son was on a 52/50 and was sent to Adventist twice. He said thr staff was nice, liked the meals…read moreand did not complain about services from therapists, psychiatrists or other staff members. He had a therapist name Mike, he would call me to discuss my son, he was very nice, professional & informative of the info he shared with me. Also when I dropped my son some clothing the security at the front office were all friendly people. If my son goes their again I hope he gets Mike as his therapist! The building is pretty old, stuck in the 60'- 70's time warp. Hopefully the inside has been renovated!

My name is David Olmscheid and I have experienced mental health issues for the majority of my life…read moreand Adventist Mental Health in Vallejo, California Changed my life forever. Nothing short of a heavenly experience. I love you guys..

Lots of wonderful, helpful people. Volunteers assist with directing patients and visitors as…read moreneeded. Parking can be a challenge but Security shuttles patients, staff and visitors if desired.

My daughter had her free annual physical in Vacaville. Both the hospital and Doctor were in our…read morenetwork (been down that road before, as you can probably tell). The incompetence is mind blowing. They charged me $135 for out of network fees (American Canyon), yet I nor my daughter have ever been to American Canyon for doctor visits. I paid the bill so it wouldn't go to collections. My Health Insurance and I reached out for conference calls on three occasions, they admitted that they owed me $135, but I have yet t o see a refund. Whenever I reach back out to see if has been processed and remind them of the conference calls, they tell me that there's no record of those calls. I always write down the name of the agent that I talked with (usually Tamika, Shakita or Tanisha), they always tell me that there's no one that works there by that name. Interesting and highly unethical billing practices. I promise you, come open enrollment...North Bay and our health insurance will no longer be a head ache to us. Shady shady shady agency!

I recently visited a relative that was admitted to this hospital and there seems to be nice outdoor…read morelandscaping for patients and visitors to enjoy. Outside on the first floor there are various landscape art pieces and lots of different plants. On the third floor there is an outdoor courtyard with lots of raised beds filled with decorative flowers, vegetables, and even fruit trees. There is also a 1950s era Kaiser car that is in mint condition. Behind the car there is a plaque explaining the history of the car. There are also outdoor tables and chairs for patients and visitors to enjoy the courtyard. Security seems to be nonexistent here as anyone can go into the hospital which seems to be a safety issue. There are many security cameras and a sign prohibiting firearms, however there should be a check in process for authorized visitors to visit patients. There is a parking structure and parking lot under solar panels so cars are kept out of the sun. In the parking lot there is an ample amount of accessible parking. The pathway leading to the accessible spaces is much wider and there is a generous amount of room between the spaces for adequate egress.

If you are reading this, you likely have a loved one who is heading into rehab, spinal cord injury…read moreor stroke related. I am writing this because there isn't much info about this place, and I had a family member in here for about 3 weeks. I wanted info, but found little, so here is my way of helping someone else who may be coming to this rough patch in the road. OVERALL: 10/10 WHERE IS IT? It's a section of the 3rd floor of the main Kaiser Hospital in Vallejo, it is not a separate building. There are 2 sections of rooms, both on the 3rd floor. One section is directly above the Labor & Delivery (2nd floor), and the other section is in the main hospital wing. PARKING: You can park in Lot 2 (open to anyone) or park in the parking garage, park closest to the elevators. Parking is free in both areas. It gets busy, so they even have a parking valet until 5pm in the main loop. WHAT HAPPENS? They will take the patient in, and the doctor will do a quick initial assessment when the patient arrives. The doctor will likely ask the patient to rest for the remainder of day. The following day is an assessment by all of the specialist departments, OT, PT, and Speech Therapy (which is also related to memory). They have a huddle and decide what would be the best plan of action for rehab, and determine an estimated discharge date. Most patients had about 2 weeks as their initial window. Depending on the progress, they could extend the therapy for an additional 5 days if they believe progress is being made, so your timeline may be extended. Ours was extended twice. DAILY: The patients are given a daily schedule of all their 30-minute therapy classes (some acronyms were new to me: OTD is OT for dressing in the morning, RME is resistance mat exercises). Weekend class schedule is different and varies per patient, usually less classes. If no family member is there to take the patient to their class, the nurses or therapists get them there. There are lines on the floor to help navigate the area: PT is red, Speech is orange, OT is green, and admin offices is brown. ROOMS: Some patients get a large private room, and some are in a quad-room which separates 4 patients by hospital curtains. Just depends on what opens up first. VISITORS: They allow one guest to stay full-time in the patient's room. You can request a pull out bed that is surprisingly comfortable. You can shower in the patient's bathroom (some have Jack & Jill bathrooms between 2 patients rooms, so be sure to lock both doors). Your loved one will likely be tired from all the therapy classes, so try to limit guests so they can rest. AMENITIES: They have a laundry room where you can bring your own HE (high efficiency) detergent, and wash clothes for free. There is a family room which is a large room with tables for families to visit with their loved one. You also could do some laptop work in there if needed. Ice and water dispensers, shared fridge so be sure to label your items, and hospital type snacks (graham crackers, soup broth, etc) The family room by the rehab gym is nicer and more well lit than the one in the other area. FOOD: There is a standard hospital cafeteria on the 1st floor. During the week they have a salad bar, hot foods, and cold foods. Weekends is a small menu. On Mondays and Fridays there is a farmer's market. Down Sereno Drive (left when exiting the hospital) are 2 grocery stores (Food Basket and 168) and a small neighborhood Walmart. If you can drive, go across 80, there are lots of food options and stores (Target, Nick the Greek, Ike's, Starbucks, Costco, DSW, Marshalls, In-n-Out, etc) LODGING: If you need to stay somewhere, the Homewood Suites in Fairfield is about a 15 minute drive up 80, from the hospital. It's equipped with a kitchen and small gym, plus free breakfast in the mornings. Park in the front, the back gets extremely dark. Leave zero items in your vehicle, and you are good. Hang in there, you got this.

I have to say this was an experience I wasn't expecting!…read moreBuckle up because this is going to be a long one. From the security guard lady to the crew in the blood work department everyone was SOOOOOO nice, but Lae'Tasha and Kim in the imaging department were literally AMAZING. At the age of 56 I'm just starting my road to better health and Contra Costa Regional Medical center is where Med-Cal has assigned me. I was so so anxious after reading some of the reviews here and I'm sure there have probably been some genuine bad experiences by some patients but I couldn't imagine Lea'Tasha or Kim having ANYTHING to do with those negative experiences at this hospital. These 2 are assets to this hospital. I really could go on and on about these two. Thanks so much for instantly easing my anxiety and making me laugh. As you two obviously understand laughter is a powerful medicine. Keep up the amazing work.

The staff is so helpful and nice. The doctors and nurses take good care of the patients. The Lab…read moretech in building one is so good with doing the shots, didn't feel a thing! I love this hospital and will be with them for a long time!

The ladies at the front desk are fantastic! But the dude helping me with my veteran percentage…read morestuff was a JERK!

This clinic is a great resource for veterans and I am great full for its existence. I feel the VA…read moreis by far the best place I have received care from. And keeps the promise of care that President Lincoln made to the soldiers of past present and future.

I've been coming to this location for many years, they do have a variety of care as in…read moreprescriptions, blood work, some health classes, and general doctor visits. When you schedule for appointments, I feel it's hard to see them right away or you have to see urgent care at another location. I give it 4 stars because it fills my needs and it's close to my house, but at times it can be a 3 star.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.