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    Sutter Urgent Care

    2.8 (52 reviews)
    Closed 7:00 am - 7:00 pm

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    Cyndy And Randy R.

    We were driving through town when around 9 am our adult daughter started feeling her poison oak take hold so we stopped here for a shot. We were told an hour and a half wait..we spent three hours out in the waiting room and then she waited over an hour in the back after being told there were "two people ahead of you". If they would have told us 3-4 hours when we arrived, we'd have gone some place else. Never experienced anything like this before. Would absolutely not recommend this "urgent care" facility. PS the staff members we experienced were friendly. We had no issues with them at all. This is all about their poor staffing numbers (?) or is it that the staff checking people in had no idea they are giving out woefully incorrect length of time info??? Updated to respond to the response: I've read previous reviews (after our unbelievable experience) and I don't think it works for forward this to any person in your organization.

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    Sinalei T.

    We come here for urgent needs and we never have problems. Staff upon check in are always friendly and helpful. Not sure if so because I was a previous employee in the Oakland location but they treat all patients that I see fairly. Providers are always kind, asking questions and giving proper and understandable advice. Only reason for 4 starts is the MA that checked called us in on Monday 9/9/24 around 9:45 AM. She took vitals and put us in a room. I worked in hospital/medical office setting so if I see something that doesn't look right - I'll say something. Upon entering the room, there was no sheet covering the bed so I mentioned to her and she stated "we don't use paper, we just wipe down the bed." I thought ok, that's new. Dr came in, saw us and ordered an X-ray (I'm so thankful) and it didn't take long (appreciate that very much) and walking through the office to the X-ray room-the other rooms had paper to cover beds. Ok, now I'm upset. Didn't see the MA that roomed us but she didn't have lie and just cover the bed. Reason for 4 stars. Overall, great patient care.

    A photo of my blood pressure after MANY drinks to get it down.

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    4 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    8 years ago

    There very nice and professional just sucks I went to the ER paid $50 for them to give me an aspirin and tell me to come back tomorrow

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    6 years ago

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    8 years ago

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    Page 2 of 2

    Ask the Community - Sutter Urgent Care

    Review Highlights - Sutter Urgent Care

    The nice lady working the check-in desk who is from Australia is so kind and helpful.

    Mentioned in 2 reviews

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    Sutter Tracy Community Hospital

    Sutter Tracy Community Hospital

    2.6(201 reviews)
    0.1 mi

    I never have any issues at this hospital. It was the hospital that saved me and diagnosed my…read moresickness. All the doctors and staff I've encountered here have all been so nice and welcoming to me whenever I've had a stay in the ER/Hospital. I had a procedure a few months ago, to figure a couple symptoms I had been having to clear up any assumptions. Amy did insurances. Alison did all my pre procedure work up. John was my post procedure nurse. A few others helped me, and I won't disclose the Doctor that did the surgery, because I don't want all my business out there. But I'm thankful for everyone and how comfortable they made me and how well put together all the staff is. Always recommend Tracy Sutter to anyone looking for top care for health services.

    This is for the imaging department. I believe it was Keira to schedule imaging appointments,…read moreunfortunately I've already forgotten her name, who's been very helpful. Unfortunately my primary care has been going back and forth about what type of imaging I needed. They've been confusing the imaging techs on which correct 9rocedure to use for the MRI. It's been months with myself and image scheduling calling my PCP. Finally today we were able to schedule an appointment. I appreciate her for trying to help from her side and understanding that I needed the MRI to see what is causing the issue. I appreciate her time and effort to assist me.

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    Sutter Tracy Community Hospital - I had split my chin open in 2014

    I had split my chin open in 2014

    Sutter Tracy Community Hospital
    Sutter Tracy Community Hospital

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    Sutter Urgent Care - urgent_care - Updated July 2026

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