I've come here twice for bad allergies and what I think was cellulitis. The front tried to be fast…read moremy first time there, but my insurance caused some issues, but the second time was a breeze. The doctor and NP both were very helpful, and honestly saved me money. They pointed me towards the CVS pharmacy nearby, making the trip more concise instead of going to another location for my prescription. I'll continue to be coming here when I need urgent care. Thank you, guys!

I have been in pain for 3-4 weeks waiting for a specialist and finally gave in and went to urgent…read morecare. I was there for less than 30 mins. Dr. Shea was great although they couldn't do much for me, he messaged a specialist right then and there and they got me an appointment next day.. something I've been waiting almost 3 weeks for Sutter to do. This is my second time going there and both times have been so easy! Thanks for your care!

Don't go here if you need an x-ray. They advertise that they are 7 days a week with x-ray service…read more However, what they don't advertise is that a technician doesn't arrive until 10/10:30 am and that's if they come in at all! I questioned if they have a schedule, and at the Folsom Location they don't. They said they "share technicians". So I called the 4 other locations. Per the Elk Grove Location and Sacramento locations, they are competent and have a schedule and were able to confirm their technician would be in at 10 am. However, they weren't able to view the schedule for another site. I was told they have 3 technicians between the 5 sites. Not having a schedule so the staff know if the x-ray technician is coming into the site is a level of unprofessionalism that's hard to put into words. The rude front desk admin made it even harder to deal with. Extremely dismissive about the situation. "They will be here around 10/10:30, and that's if they come in" is what she told me. When I asked for the numbers for the other locations so I could see where the technician was scheduled, she wrote down the names and told me I could Google the numbers. The first 2 places I called were able to tell me that they have a schedule and could tell me they had a technician scheduled (Elk Grove and Sacramento). Apparently, only the Folsom location is too incompetent to have a basic schedule in place. If you have a child I recommend "Rainbow Kids" in Folsom. They have X-ray on site. And for adults you can go to "Carbon Health" in Folsom. Forget this place!! Terrible service.

Damien was amazingly helpful but Leslie was absolutely horrible. I realize people have bad days but…read moreanyone who goes in to an Urgent Care is obviously having a bad day as well. She was dismissive, told us that checking if Quest Diagnosis offers a specific test is out of her job description and then proceeded to watch Angry Birds on the television. She offered no help, and is clearly not suited for a client facing customer service job.

Not busy at all on the weekends, but I'm sitting here on Sunday came back to finish my DOT physical…read more( quick urine sample) and was waiting for paperwork but I ended up leaving after 20 minutes because it was taking too long. Came back around 1pm and still waiting for paperwork after they called and said it was ready to go. Mind you there is not one single patient in here. Very frustrating. Don't know if i will be returning next time for a physical.

I want to start by saying I am immunocompromised. Chemotherapy, biologics, autoimmune disease. I…read morehave a lot going on. My husband was diagnosed with confirmed bacterial pneumonia. The second I started showing symptoms, I went to urgent care so I could get antibiotics before it got worse. They refused to give me antibiotics because they "can't justify it". I left and got significantly worse that evening. Fever to 104 and Tylenol/ibuprofen barely brought it down to 101. Im an RN so I don't just seek antibiotics for nothing. I am aware of what does and doesn't require antibiotics. The next morning, my husband took me back to urgent care stating I needed antibiotics, as he got very sick (he is healthy) with bacterial pneumonia and I am exhibiting the exact symptoms and he has never seen me this sick. Again, "I can't justify it"... I had 5 days of fevers ranging from 102-104 without it breaking. I finally called my PCP on day 5 because I knew I wouldn't get help here. He was very upset that urgent care knew I was severely immunocompromised and knew my husband had confirmed bacterial pneumonia (yes, we showed the results) and refused to treat me. Long story short, I DID have bacterial pneumonia and did not show any progress until after I started antibiotics. I was very close to requiring an ER visit but I am stubborn. As a nurse, I was appalled at the lack of knowledge with the providers treating immunocompromised patients.

Quick thorough care and ease of scheduling, as well as friendly medical staff who took their time…read moreto explain my options to me.

This walk-in clinic is a joke as they charge your a ridiculous amount for telling you that they…read morecan't do anything and that you have to go somewhere else. I ended up having to go to the urgent care across the street to be treated and Sutter has the audacity to charge me $250 for "their service". Absolute joke and will never come here again. I already escalated to the billing team and was told that there is nothing that can be done.

NP Jessica Santos is the absolute best. I have severe ovarian cysts and haven't had luck with…read moregetting care for it. She listened to me and didn't question or downplay my pain. She was able to give me tips on how to advocate for myself and a referral to get an ultrasound and to see a local gyno. The lady at check in was very nice as well, I didn't catch her name but she made me feel welcomed as well. Thank you so much, truly.

Friendly staff did not wait long. doctor was friendly and not in a hurry. Would come again if…read moreneeded. Clean rooms and waiting area.

I had to go in for a non-DOT drug test today and I just don't look forward to these things bc I…read morejust feel like it's awkward at best, and like I'm under suspicion at worst, so I was dreading going in today. Got there, only one other person in the lobby, which was very clean, by the way. Filled out some paperwork, gave the new girl working at the front desk my ID, went and sat down. Two minutes later, the only other person in the lobby gets called back, so I'm the only one left, in the lobby so I'm thinking that I'm next. Wrong. Just then, the lobby fills up with ppl: a dad and his son, a gal and her daughter, and a newborn baby with her mom, so after about 15 minutes, I went outside and had a smoke, and when I went back inside, it had been about 25 -30 minutes total since I arrived, so I asked the gal at the desk how much longer bc I'm gonna urinate all over myself, and she frowned and said that she's so sorry but it's gonna be at least another 30 minutes, bc the pee collector just went on lunch. I politely asked for my license back, and said I'd just come back tomorrow. One of the other ladies working there was within earshot, and told me that if I give her 5 minutes, she would be able to take care of me, but that she had to finish up with a patient. I couldn't believe my good fortune! Not only would I not soil myself, but I'd also get my drug test done. So thankful! Anyway, the gal that helped me was named Ingrid, and I couldn't have been happier with her. She explained everything clearly / concisely, and never once made me feel like I was under suspicion from the gate. Ingrid's customer service was what earned American River Urgent Care's 5 stars. To Ingrid's supervisor / manager: this lady is indispensable. Promote her.

I usually rave about them just because it's so convenient etc to them versus our Dr. But I was just…read morethere 2 days ago and the dr prescribed me something that could have been life threatening to me. If my pharmacist didnt catch it....who knows what might have happened. Dr asked if I had allergies which I do not. But he didn't ask anything else about my life style Again the pharmacist caught it....but seriously....shouldn't the Dr be asking certain questions before prescribing medication?

I have been coming here a couple times now since I've moved to the area for different appointments…read more Anything from doing a prescription pick up at the pharmacy, eye exams at the optometry department, to getting blood drawn from the lab. I have experienced nothing but helpful service and encountered friendly staff members.

Primary MD. Excellent, as always!! My primary is Dr Robin Westlake. She is awesome. She listens,…read moreshe doesn't rush you at all, she is very smart and thorough. I've had her as my primary for years. I adore her!! Sue Mattsson

I've brought my toddler here several times when I needed a quick checkup with a doctor and wanted…read moreto avoid the other urgent care in Folsom (which isn't very child focused) and needed a sicker diagnosis than waiting to be seen by a PCP. As soon as you walk in, the environment is super child friendly and clean. There's multiple chairs to sit in, a great children's play area with toys and books, big screen that plays child friendly videos and an area with snacks. The wait time varied on how busy they are but you are able to get on a wait list before coming in which can speed up the process. The staff is very friendly and helpful. I feel like my toddler has received quality care very time that we've been here. I'd definitely recommend this spot to other families seeking quick help.

Would have been 5 stars if they had better billing practices. We went to have our 2 year olds elbow…read morepopped back in after it got pulled out of place, turns out it's actually a really simple procedure but I had never had that happen before. No imaging... it was like a 5 minute office visit literally in and out. They're in-network and charged my insurance over $600 for it, yikes. We paid our copay in office. Then we got a bill for $200 in the mail? With absolutely zero explanation of what the charge was for. How much are they trying to make off this? We usually use MDSTAT in EDH and they've never sent us an extra bill. Anyway, I figured it was a mistake and waited for them to clear it up with insurance. They sent it straight to collections like 2 months later. When I tried to call their billing office, no answer, I left a voice mail and they never got back to me. I just paid it to get it over with but 100% will never go back here. I've never had a medical or dental office send a bill to collections, ever, let alone so fast without trying to clear it up with me first. And truly can't believe they charged that much for such a simple procedure. I still don't know what the $200 charge was for considering they're in network and we paid our copay. Oh well, we'll stick with MDSTAT.

The worst care possible. If you have any medical issues, good luck getting a "timely" referral. It…read moretakes months upon months just to get a telephonic appointment. It's nearly impossible possible to be seen in person. It takes over a year to get a referral for a specialist. I need a cardiologist referral but can't get an appointment nor a referral. Absolutely atrocious Care.

SANDRA SANDS is the absolute WORST. She is AWFUL, DO NOT go to her!…read more She told me during my appointment that she ordered referrals for a few different departments that I NEEDED in order to continue treatment. She informed me that those departments would reach out to me. When I called a week later to check the status on the referrals, I was told they were NEVER ordered. This stalls my treatment due to other appointments. The office can't be reached directly, it only goes through the call center. I will NEVER go to this location again!

Staff was friendly, but the Botox was so highly diluted it didn't work. Im 30, got 30 units of…read moreBotox and it didn't do much of anything. When I went back to get another 10 units, the nurse and Dr told me that the reasn it wasn't working was because I "was tired"..UM..NO! Botox should COMPLETEY relax the treated area, and push out slight wrinkles. I got no such luck with this guy. I got a FULL REFUND from Groupon (even after the 30 units were given) becaue I was basically scammed out of $300. Groupon Botox tends to be a scam anyways, they cant possibly afford to give us 50% off, plus pay Groupon, plus pay the company that supplies the Botox. How do they cut corners? They dilute the Botox so much it doesn't work=( VERY DISHONEST Dr. Cooper! P.S. Dr. Cooper also tried to upsellm on MORE products when I confessed my disapproval for inadequate results.

*If you're looking for a Dr.'s Office who is constantly behind schedule with little to NO…read morecommunication skills- well than this Is your Dr.'s office. *If you like being treated liked a Number and not a Person, this is your spot. *If you enjoy calling into the office 10+ times every EVERY month just to get a medication refill that's supposed to be on auto fill, then this is your Dr.'s office. *If you prefer spending your spare time running around town trying to find the pharmacy they sent your refill to because for some odd reason the staff can never get it right...yup you got it, this is the fit for you. Lastly If you like being consistently lied to with empty promises that this "wont happen again" while still holding their hands out for your co-pay$$$ than this most definitely is the Doctors office for you. I've been a patient for over 5 years now. I could go into detail more about my experiences here but I feel the rest of the reviews speak for themselves, I take responsibility for not leaving sooner, but I truly liked Dr. Cooper (when Iactually saw him & not a PA) - I wanted to give him and his practice the benefit of the doubt but this place needs an ENTIRE NEW STAFF. This office failed me in many ways, but nothing is more unfortunate than the lack of compassion or care. Sadly I never did get my monthly medication refilled, not even a call from the staff, at this point I have just given up entirely.....