I am reporting a business account associated with dental services in Miami, FL (Florida Dental…read moreGroup and YG Dental) regarding serious concerns about my experience as a patient and potential deceptive business practices.
I traveled from Texas in October 2025 for cosmetic dental treatment (veneers/crowns) and paid approximately $6,525 (credit card and cash). Following treatment, I experienced ongoing complications including sensitivity, bleeding, discomfort, and functional issues.
Timeline summary:
- October 29, 2025 - I returned for my third visit to complete and address ongoing issues following prior treatments.
- October 30, October 31, November 1, and November 3, 2025 - I communicated concerns via WhatsApp regarding sensitivity, discomfort, and issues with my mouth.
- November 26, 2025 - I sought an independent evaluation at Mint Dentistry, where concerns were documented regarding veneer condition and restorative issues. I was referred to a higher level of care due to the complexity of findings.
- January 15, 2026 - I sent written correspondence outlining my concerns.
- February 2026 - I followed up with certified written notice, after which your office responded.
- March 2026 - I provided photographs, external clinical documentation, and additional information as requested.
Patient impact and treatment experience:
- I traveled to Miami on three separate occasions for this treatment.
- During the course of treatment, my teeth were shaved/prepared and left unprotected for approximately five days without adequate temporary coverage.
- During this time, I experienced severe sensitivity and discomfort, was unable to eat normally for several days, and was unable to work for approximately three days due to the pain.
- I had to travel with exposed teeth in this condition, which caused significant distress and functional impairment.
Medical findings:
- March 17, 2026 - I was evaluated by Dr. Alberto Lazaro, DDS, at North Texas Dental Surgery (prosthodontic-level care).
- Clinical and radiographic findings documented multiple defective restorations, including:
* Open margins, overhangs, and over-contoured veneers
* Dislodged and chipped crowns
* Secondary decay
* Gingival inflammation and bleeding on probing
* Radiographic evidence of pathology
- The specialist concluded that the defective restorations were contributing to plaque accumulation, inflammation, and my ongoing symptoms.
- A comprehensive full-mouth rehabilitation was recommended due to the extent of the defects.
Refund and resolution attempts:
- March 2026 - The provider stated in writing they were "100% sure" a refund would be processed.
- April 18, 2026 - I was sent a refund agreement and agreed to a reduced amount ($6,050) in good faith to resolve the matter. I signed the agreement based on the representation that payment would be issued promptly.
- I was told payment would be sent that same day; it was not.
- Several days later, I was informed that $2,000 would be sent first and the remaining balance within 24 hours; this has not occurred, and no payment has been received.
Critical concerns regarding provider identity and documentation:
- I have requested the names and credentials of the dentists who performed my treatment more than 10 times.
- To date, I have not been provided with consistent or verifiable information.
- I have video documentation showing three different individuals performing procedures on my teeth.
- The names of the individuals provided to me do not match the individuals who treated me, and the name on a prescription issued to me does not match the names given.
- These discrepancies raise serious concerns regarding transparency and proper representation of licensed providers.
Additional documentation discrepancies:
- The treatment plan I was given in person after payment in Miami differs from the treatment plan that was later sent to me upon request in November 2025.
- This inconsistency raises concerns about the accuracy and integrity of the documentation provided to me.
Additional concerns:
- Repeated claims that my records were "not received" despite documented proof of delivery
- Changing payment terms after agreements were made
- Failure to follow through on an agreed refund after obtaining my signed agreement
- Inconsistent communication and prolonged delays
At this point, despite full cooperation, extensive documentation, and signing a settlement agreement, I have not received the agreed refund.
I am requesting that this account and associated practices be reviewed for potential deceptive or unfair business practices. I can provide full documentation, including communications, receipts, clinical evaluations, videos, and a detailed timeline.
