Customer for life! Bobby and Tyler went above and beyond to make sure that we were not only set up…read morequickly, cleanly and efficiently but also took the time to answer all our questions and concerns, while working with us with regard to setting up our appointments and explaining the maintenance process. Bobby and Tyler are the dream team!!!

After weeks of searching for someone who would come out and do new install at our business for a…read moregas water heater, we found Jones. First impression was Brenda and Gabe who were very courteous on the phone. They quoted and found time on their schedule to have the installers come out the next day to set a new tank. Bobby and Tyler, I have to give 10 stars. They were professional, informative, and friendly. We had an existing line that needed pressure test and fixing to bring up to code. They came immediately while in the area to look at the work. As soon as the town gave permission, they came and finished the job within hours. Definitely recommend this family business for propane needs.

Let me start by saying, This won't let me give zero stars, but that is 100% what I would like to…read moreput. Absolutley HORRENDUS service. Showed up to cut off utilities at my home at 5:00pm with ZERO notice. I was shocked as I had no idea there was any issue and wanted to help clear up a misunderstanding with payment (an incorrectly typed account number and honest mistake). The after hours cashier literally told me that the error happened YESTERDAY, so I would not have gotten a letter yet. When calling to correct the mistake of course am unable to speak to anyone since it is after 5. Finally speak to a man named George and am treated like absolute garbage and told that he would be contacting the sheriffs office for assault since my two 10 lb dogs were in my backyard behind the fence and his tech could not get in to work??? Literally had no idea someone would be going into my property so of course my SWEET TEN LB DOGS were outside in the backyard barking at a man in their driveway. George continued to debase and demean me even after I called and literally paid right then. He was intrusive and continued to question me about why my payment bounced and acting as if I was not a loyal customer literally due to a typing error. Never did he act with sympathy. I work in customer service, housing and accounting and do NOT treat my residents this way no matter their payment situation. The way this was handled was absolutely unprofessional. The way that my wife and I were spoken to was insane. If Eastern Pines Water offered electric and gas I would be switching tomorrow because GUC is the worst and people like George make a crazy situation a million times worse.

Have been long time customer with no late payment, and on auto billing for a couple of years. They…read moreoffered billing averaging, so I emailed to get on it. They were unable to schedule my billing to do that as a result of short coming of their computer program and request that I contact them again after my next autopay posting. Annoying that I should have to make an appt to do so.

Our electricity went from around $60 to $140 and we barely keep lights on. Also when I went today…read moreto pay it at they're drive through kinda thing I got there around 12 and didn't leave till 1 since the left line was almost to the road and the right one was going so much faster. I couldn't move to the other one cause there was so many cars that the road was basically blocked from how slow they were. Not to mention there was a creepy old man sitting under their camera and finally when my car came up he walked towards my car which creeped me out thinking maybe he's trying to get money or something

This is the worst company ever. Ive been with them since 2017. I already paid a deposit. I used to…read moreget a monthly bill. Somehow it got changed to pay by day.? Now to get off of this they want 300 bucks plus another 300 for a deposit? To me that sounds like extortion. So this morning my power gets shut off! My uniform for work is stuck in the washer. I'm just gonna go to the court house and press charges I'm done with this mess. And them monopolizing innocent people. WORST POWER COMPANY EVER!!!!!!!

City of New Bern!! It has been an honor and a privilege to visit your city and assist with the…read moredisaster relief efforts from Hurricane Florence! Our disaster relief team from Los Angeles, CA (specifically Torrance) arrived on a late Saturday and some of the team was wearing our team shirts from the organization we had worked with. New Bern residents that saw us in a restaurant or other places went out of her way to say thank you to us for being there to help. Love the people, places, and the charming Bear statues everywhere. New Bern was founded in 1710 by a Swiss entrepreneur from Bern, Switzerland. Bern in Swiss means bear which is why there are many bear statues. We thank you so much for the kind hospitality. In the short time we were there, we did did our best and worked hard. We know there is still much work to be done as New Bern is one of the hardest hit cities in NC affected by the hurricane. We believe New Bern is on its way to a make an amazing comeback. We love you, New Bern! #CarolinaStrong

It had been quite awhile since we'd spent any time in this beautiful, historic town snuggled up…read moreagainst the Neuse and Trent Rivers - but I can say without a doubt that we will be back for a visit between Thanksgiving and Christmas, when they go all out to make it a magical wonderland for kids of all age. So much of the architectural integrity of the the central downtown area has been preserved, even highlighted, as the city has grown and spread out in a much more modern fashion. There are over 160 houses and buildings within in walking distance of the waterfront that are on the National Register, and that area contains almost 2000 crape myrtles, the city's official flower. It is a great deal of fun to walk around the downtown area, especially at night when the buildings are all lit up, especially the beautiful City Hall building. New Bern was founded in 1710 by Swiss and Palatine German immigrants, and it is the second oldest city in North Carolina to be settled by Europeans. The town was named for Bern, the capital of Switzerland, and the hometown of many of the initial settlers. The coat of arms of Bern contains the symbol of a bear, and there are brightly painted statues of bears all over the historical area of New Bern, and even an attractive little section named Bear Park.

ISuper friendly team! Locators arrived on time and accomplish the job in a timely manner…read more I feel safe knowing the job is done right .

From the owner: We specialize in locating, surveying and mapping subsurface utilities.Our company is equipped with…read morethe most top-rated equipment, including our GPR and a staff of expertise. We provide great work ethic and ensure you the safety of you and your utilities.

We accidentally let our gas run out on Thursday afternoon but didn't know it. We came home late to…read morea very cold house at 60 degrees. We called and spoke with Mary on Friday morning. She was kind, empathetic and got the delivery driver out to our house before lunch on Friday. What a blessing she, the driver and New Hope Gas were! Thank you so much!

We are currently hitting it rough... Our bill was overdue and they, without warning, came out and…read moreturned our water off. I was then hit with a $226.00 bill to turn it back on. I paid it, and it was turned back on within an hour or two. I have now received a new bill for $152.00!!!!! Now that I am current, and paid my 226.00 penance, my bill should be back to normal, 45.00 - 55.00. I emailed their customer care for an explanation on 11/21 and am still waiting for a response. If they responded to their customers as fast as they shut their water off, it would be a nice thing. (smh)

Everytime I try and call, the automated system is a coin toss of whether it'll read what I enter…read morecorrectly or a random amount of my account number. Of the ten digit code it will read five, I switch to the member number thinking it's just an error and itll read only three of those numbers. Fix your system for the love of whatever motivates you. I just want to pay my bill.

Exceptional work! The owners were always available to discuss status and answer any questions. Job…read moresite was always clean prior to leaving for the day. Thank you for your team's hard work and would recommend for future jobs!

From the owner: Are you an organization that is interested in working alongside a company that is 100% committed?…read moreDo you have a project that requires additional help?

Cody answered all my questions and was kind enough to reschedule when I had a conflict. He was able…read moreto fix my drainage issue in my backyard. They even worked in a thunderstorm. He was able to use less dirt and reduced my final invoice which was already at reasonable price. I highly recommend. I am in NC.

A great company with great people that do amazing work in a timely manner and no extra charge what…read morewas appraised is what I payed would 100% get more work done by them.

Pleasant plumbing pro, did a good job. New toilet works well! Will use them again for sure.read more

Very professional, they know what they're doing and were able to advise me about things that need…read moreimmediate attention vs what can wait a while vs the things that are just normal and not to be worried about. We bought a house and they replaced corroded joints, installed an indoor master shutoff, serviced our tankless water heater, replaced cheap corrugated drain pipes with pvc traps & pipes. Great communication and prompt service.