We had an incredible experience working with Swan Pools on our unique pool remodel. For a variety of reasons, we chose to keep our existing pool structure but wanted a more modern plaster finish, updated masonry, and an automated pool cover--without doing a major overhaul. Swan Pools perfectly leveraged our space to deliver exactly that. Being a pool owner can be daunting with all the details around chemicals, water balance, equipment, and maintenance. Even after the remodel, Tony and his team have been consistently available to answer questions and provide guidance whenever needed. I would highly recommend Swan Pools to anyone looking for a thoughtful partner who can help bring your vision to life, along with high-touch support well beyond the completion of the project. read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

Swan Pools built us a beautiful salt water pool with vaulted automatic cover and solar heating system. They have a very professional and organized staff, and a wide selection of materials at their office to pick from, which really streamlines the process. Tony was always kind and courteous, answering questions and helping ensure our vision was realized. We love our pool and would work with Tony and team again. read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

I LOVE MY POOL! I can't recommend Swan Pools enough. Building a pool can be a daunting process, but they made it feel completely effortless. Their communication was top- notch, always quick to respond and very clear about expectations. The whole team at Swan Pools are reliable, professional, and GREAT at what they do. I highly recommend them and would use them again in a heartbeat. THANK YOU SWAN POOLS! read more

I am not a customer of Swan pools. I thought I had gotten my pools put in by them through my contractor, and therefore, I gave them a call. Adam was the tech who game to my property so that he could take a look. And once they found out that the pool was not put by them, they could have easily just turned their backs on me and gone their way, but instead Adam not only took a look at my pool issues but he also fixed one of the 2 issues that I was having with my new pool and recommended how I can fix the second issue myself. If I were ever to have a pool, put in again or ever to have any pool work done I would 100% use Swan Pools. I heartily recommend Swan pools for all your pool work. Thank you, Swan Pools, thank you, Adam. read more

I highly recommend Swan Pools of San Jose. My father was in the pool business for close to 20 years and I began my career working with pool contractors so for this reason I was quite picky on what contractor would build my pool. After looking at a few contractors I went with Swan Pools. I was never disappointed. They were professional and kept to a strict schedule weather permitting. They finished my pool ahead of schedule. They did an absolute fantastic job. No complaints at all. I write this 6 years after my pool installation, due to Swan's Pools excellent service. I had a couple of issues which the promptly addressed years after the installation, under warranty. I can't say enough good things about this establishment, first class operation. Thank you Tony and the whole Swan Pools team. read more

We had an amazing experience working with Swan Pools to install our pool. Everyone there is professional, organized, knowledgeable and experienced. From start to finish, we had professionals working on our pool. They finished well ahead of schedule, were easy to work with and were the first to resolve the couple things that came up along the way. It was an absolute pleasure to work with Tony and his team. They made it seem easy! We love our beautiful pool! read more

Swan Pools - San Jose - Pool, hot tub and shelf - Pool & Hot Tub Service Near Me - San Jose, California

Nothing is "perfect", but by giving this a 5 star review i'm looking passed the inevitable hurdles and obstacles of doing a major construction project that tears apart your entire backyard. I'm focusing on the experience as a whole, which includes the communication between everyone involved, the personalities of the major players, how everyone handled the work as well as the hiccups along the way, etc. To preface - any time you do a project this big, with this many subcontractors and city inspections involved, there will almost ALWAYS be a missed deadline, a temporary stoppage of work and a few points that may need to be clarified to Swan or the subcontractors. It is MY job as the home owner to be comfortable addressing everything, upfront and throughout the entire build process, with the people involved. That is where Tony and his workers exceeded all expectations. At NO point did I hesitate to be honest with Tony about what we wanted (during the planning phases), how it was looking (during the construction phases), and when/where I wanted more time spent on the project. Subcontractors: This selection of contractors was superb. They were all professional and efficient, and i've established business relationships with the landscaper for work outside of the scope of this specific project because he was so pleasant to work with Timeline: We started the process around late September of 2019, and estimated the finish date to be in April. This was a big project that encompassed more landscaping in other areas as well as adding solar, etc. Although it felt slow at times, the timeline was adhered to and we finished in April of 2020. Its easy as a home owner who has to look at a giant hole in the ground every day to become impatient, but when I stepped back and looked at the initial discussions about timeline, everything was going to plan which included allotting time for potential hold ups Materials: We couldn't be happier with the choices we made (and the choices we were given). We went with something called "silver travertine" and it is fantastic - on a very hot and sunny day it doesn't overheat I can lay down on it with almost no hesitation after hours of direct sunlight exposure. The interior of the pool is smooth and looks beautiful through the water (just make sure to BRUSH the pool after its filled like they tell you to - can't stress how important this is). Solar: Get it. Period. It has recently been able to heat my pool up to the low 90's which is incredible for my small children. It also helps remove the headache of having to either consistently gas heat your pool in order to swim in it, or to have to plan when you'd like to swim in warmer water by firing up the heater hours before swimming. Conclusion: A project this big takes a lot of effort from the homeowner as well as the contractors. Working in the real estate industry myself, I can't stress how important it is to be understanding and easy to work with - as opposed to expecting the contractors to be able to read your mind and magically avoid all unforeseen obstacles throughout the construction process. Tony and his contractors were all easy to work with and professional in their work - the finished product is an addition to our backyard that will provide my family with a lifetime of happiness. Thank you Tony, and everyone else at Swan! read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

Our project is not done yet, but after firing a different company for complete incompetence and inability to even get the permit after 5 months, it has been smooth sailing with Tony and his team. Things are done when they say they will be, I have no trouble getting them on the phone, and the project is steadily progressing. read more

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I've been through many home remodels over the years, Tony ranks at the top of the list for professionalism, communication, and quality when it comes to the work he and his team does at Swan Pools. When we bought our last house it already had a pool, luckily we had the plans and they were stamped "Swan Pools" - it operated perfectly for years - so when we moved and wanted to add a pool, we knew exactly who to call. Tony knew exactly the house and pool, even though it had been many years! He was delightful to work with, laid out the timeline and plan with clarity, and made it easy to make decisions along the way. read more

This is a long overdue review for Swan Pools and their wonderful team (Tony, Roberto, Francis and Angie). Long story short, we had to fire a previous company who was completely incompetent and left our pool project in a complete mess (they dug a giant hole in the ground, did a bit of rebar and never return). After months of following up with this company and no response, we found Swan Pools. The professionalism we have experienced with this team is day and night! Things progressed/completed according to a timeline that was nicely layout by Swan Pools. It's been over 10 months since our pool is completed and we have been enjoying the new pool/spa. This wouldn't have happened had we not come across the team at Swan Pools. Highly recommend this team! read more

We worked with Vince to design a pool in small backyard. Overall, we were very impressed with his responsiveness and enjoyed the design and pricing phase of the project. Vince provided us a two designs to start after meeting at our house both were close to our vision. He worked with us over the next few weeks as we explored design changes and pricing options. In the end, we had 4 design options and a decent range of pricing that helped us to make our decision. read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

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I am updating the review to 3 stars because our pool is operating well, and we've had no major mechanical or structural problems going into the 3rd year of operation. (A slight pool cover repair and re-adjustment was needed this year -- very inexpensive service call). In all, the pool is operating well and the circulation and water quality has remained excellent and we've enjoyed two summers in the pool and the hot tub/spa in the winter months. After again reflecting on the quite time-consuming and lengthy process to build the pool with SWAN, it's important to note that the end result is REALLY nice and is (so far) minimal maintenance. I do trust that Tony and others in the SWAN pool office have taken feedback to help streamline and communicate to their customers about the complex process of pool building and you will probably get the pool you want if you invest on spending time with Tony and his team on ALL of the critical decisions and quality checkpoints. Perhaps other pool builders are better at communicating and doing quality assurance during the build. Or perhaps not . We did get a fine pool from SWAN after all is said and done. Just don't expect that the project will be on "auto-pilot"; pllan to invest a lot of time in this big undertaking. Then, you will reap the rewards. read more

I have nothing but good things to say about our experience with Swan Pools. They work so efficiently... it's amazing! Tony, the owner, Tim, Frances, Ismael (the mason) and everyone we worked with were great. They were knowledgeable, highly-skilled, fairly priced, dependable and the pool was done by the date Tony quoted. We are so happy with our new, gorgeous pool. We would highly recommend them! read more

Swan Pools - San Jose - We still have landscaping to do of course but we are very happy with the pool itself. - Pool & Hot Tub Service Near Me - San Jose, California

I signed agreement to have Swan build my pool in September 2021 after working with Vince on a design concept. I worked with them over the course of the next 11 months to complete the project. From design to construction they were super responsive and helped address any concerns or questions I had. While it did take longer than expected to construct, part of that was due to the city where I live, taking a long time to get the permits. The team at Swan: Tony, Roberto, Francis, Natalie, all helped along the way with different parts of the project. Someone was always there to answer my questions or find the answer. Of course while doing a project of this size, there's bound to be some frustrating times, but we were always able to work through those. They also worked well with my landscaper to create a cohesive project. I appreciate everything they have done and highly recommend them. read more

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I called Swan Pools yesterday right after closing with our issue and the answering service told us someone would get back to us in the morning. After no one called I called back at 2:24pm and spoke to Ivan. I explained I was calling on behalf of my elderly parent and needed to get a copy of the final bill from several years ago in order to not be hit with a $30K plus taxes on selling the home. Ivan was professional, listened and told me the former owner sold the company and he would have our paperwork but it was at his home so he would need a little time to email him and then he'd get back with us with our requested paperwork/receipt. I shared all pertinent info with Ivan and he communicated he understood the gravity of my parent's tax implications. Later at 3:46pm I received a call from Swan Pools but was unable to answer being with said elderly parent at a medical appointment. I called back at 4:06pm and spoke with Natalie and right from the very moment she started talking things went south. First off she was acting like she didn't even want to speak with me and was in a hurry and wanted me to accept what she was saying and not say a word back. She stated the company had been sold so there was nothing Swan Pools could do (in a 'whatever' type of spirit and tone). I shared that there were large tax implications and I was calling on behalf of an elderly parent. She reiterated in a completely bitter spirit and tone there was nothing they could do and in effect was stating in no uncertain terms to accept it and she was ready to end the call. At this point I shared that I had already spoken to Ivan who told me the information was there but located with the former owner and it would take a few days to get the info but Ivan was certain Swan Pools could get the extremely important final receipt we needed to provide the IRS for a capital improvement expenditure. It was obvious Natalie didn't want to hear it and in fact I felt she was very much rooting against us. I then shared that I was taken aback by Natalie's 'who cares' attitude and again I was calling on behalf of my 77yr old bed-ridden parent and before I could finish my statement she curtly and rudely cut me off and shouted in a bitter tone, "Age has nothing to do with it!" At that point I tried to respond but she hung up on me in the most belligerent and unprofessional manner. Pretty sure Natalie's real name is 'Karen.' My advice is ask for Ivan or simply look to give your hard-earned money to a much more professionally run company that values their clients past and present and is seasoned with grace. CC: Owner Tony read more

Swan Pools - San Jose - Natalie aka Karen. - Pool & Hot Tub Service Near Me - San Jose, California

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We had an unsatisfactory experience with Swan Pools San Jose from beginning to end of the project. Problem after problem with subcontractors and there was NEVER a foreman on duty from Swan Pools throughout the project to check if work was done properly , which in some cases needed correction. We would never recommend - read more

Absolutely NOT!!! Don't do it!!!! Building Crap, with crap!!!! We had a beautiful pool built years ago. I'm a contractor and questioned every one of their "LOW BID LARRY" contractors. Not one Swan person did any building. Only sub-contractors that don't care about anything. A two year worthless warranty. We have had many costly plumbing leaks under cement. We have numerous ugly rust spots on pool floor from rebar. Pump motors didn't. Leaking valves. Leaking solar. Pot smoking installers on side yard. Day one everything looked good. As time went on all the crappy cheap parts and pumps installed by non-Swan employees started to fail. Then came the cement cutting due to crappy plumbing installations. What's next? You get what you pay for, and they definitely only used "LOW BID Larry" not one swan employee did anything but take our money. I wish we never hired them!!!!!!!!!!!!!! read more

A long overdue review.. Tony and his team at Swan Pools did a fantastic job installing a free form pool for us almost 4 years ago. He was referred to us by our landscape company owner.They did an amazing job, giving us a beautiful pool. Their customer service during and post install is exemplary. Any time we called them for issues, Tony will take care of it , replies all emails promptly ,they came out if needed and addressed the problems, they made sure all the faulty equipments were replaced under the warranty with no hassles or charges. I highly recommend Tony's Swan Pool. These are the good guys in the pool business. read more

Had Swan come and start the designs for my backyard pool 6 months ago. Spent an hour of my time working with them at the house. Several months past and they did not send me designs or a quote. Called them a week ago to enquirer what has happened. They found my address and confirmed they had me in the system, and would go and find out what has happened. Promised to get back to me in 24 hours. That was a week ago. Still nothing. Went to a competitor, same process but have designs and a quote in my hands 3 days later. read more

Extremely unresponsive. No communication for a month despite multiple emails and phone calls.

My husband John and I are both extremely pleased with the pool that they provided us. It is absolutely gorgeous! Tony, the owner was an incredible person to work with during the planning phase and Sherry in the office was extremely helpful to us during the rest of the entire process. Not only was she there to help us figure out what we needed, but still graciously helps us out afterwards with questions even though the job has been completed for months. They gave us a product exactly what we wanted and needed. We couldn't be happier! We are so pleased with the pool that they provided and highly recommend these folks for anyone who's looking to get an in-ground pool done! Tony and Sherry, including the people they employ are the nicest! Most reasonable prices around read more

Completely useless. Tony came out to do an estimate. Called back numerous times. Never heard back from Swan. Stay away from this incompetent company read more

Swan Pools just completed my pool and spa project last week. There were many challenges to my project as it involved some pretty extensive grading, excavation (over 1000 sq. ft. pool), grotto, beach entry, automated fire features, etc. I interviewed and received estimates from three companies. Of the three, I found Swan to be the most knowledgeable regarding my project and got the feeling they would be the most qualified to build my project. I met with Tony during several meetings and he was very amicable to my input, offering up advice and suggestions along the way. He was also the only one of the three companies to raise questions or concerns about my initial landscape design. While I would be happy to pay a premium for this service, I found Swan's estimate to be right in line with the other companies proposals. Swan handled the permit process which was a little tricky due to a creek in my backyard but took care of all the feedback from the county and helped push our permits through without any real work by me. After the permit was issued, we met onsite with Tony and the rest of his team to spray out the pool location and they got right to work grading and digging the pool. Swan and his team also helped coordinate and communicate between the landscaper and another contractor working out there to ensure that our project turned out as planned and keep progress moving. As with any project, especially one of this size, there were some challenges that came up and changes needed, but Swan was extremely fair along the way and helped offer solutions that exceeded our expectations! I have and will continue to recommend Swan Pools to anyone who's asked me. My backyard is better than I predicted, and my experience with Swan couldn't have been better! read more

We had Tony and the Swan Pools crew install a pool over the summer of 2015, but wanted to wait a full year before writing the review to see how things settled. In short, we couldn't be more thrilled. The pool exceeded our expectations and the team's craftsmanship is top notch. Tony was super helpful during during all phases of the project. He not only designed the pool, but the hardscaping as well, and help us determine where we should spend that extra bit vs what we we better off not including in the project. I've worked with a lot of contractors since moving into our new home, and most result in delays, change orders and general frustration and I'm pleased that we didn't encounter any of that with this job. The process did take quite a while, but it was all according the what the initial plan was and we remained on budget. Perhaps the most impressive (and somewhat surprising) thing is Tony's communication and general responsiveness. He answers his emails within hours and I don't think I ever heard his voicemail. Contrast this where it can take forever to get ahold of a contractor, I was really pleased in how quickly Tony responded to my emails and answered all of my questions quickly and throughly. Best part, even though the job finished a year ago, he still answers all my questions quickly (I often send him questions regarding the equipment or maintenance). We've since recommended him to a number of our friends who similarly are very happy with their pool. read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

Building our pool was a big adventure! We live in the mountains and knew by past experience not all pool builders are willing to take on the job (another pool company never came back with a quote even after repeated calls). We met with Mike and he designed a beautiful pool for us. However, after submitting the plans to the county we found out there was no final inspection on our home! We are not the original owners so this was news to us. Tony went to the county trying to help us resolve this matter. He spent hours of his time helping us, knowing all along we put the pool construction on hold. It took us nine months to pass that final home inspection, but we did it. Finally, we decided to go for it and ok'd Swan to begin the construction. I would not be truthful if I were to tell you that it was bump free. However, and more importantly, every problem that occurred had been addressed and resolved. We are so happy with our pool! If you are going to enter into any construction project, you know there will be problems, that is the way it goes. But, I think it is rare to find a company who goes above and beyond to resolve those problems and give you a spectacular product in the end. Thank you Swan Pools!!! read more

Swan pools resurfaced, tiled, and replaced all our pool equipment. The pool was original from the early 1960's. Excellent work and everything has been working great. West Bay landscape was the general for the waterfall and hard scape read more

Swan Pools - San Jose - Pool & Hot Tub Service Near Me - San Jose, California

Swan Pools has built two pools for us. We have had great experiences with them each time and highly recommend Swan. Over ten years ago we researched all the local pool design and build companies and found Swan to have the best designs and most competitive costs. They really listened to what we wanted, gave us everything we asked for and added creative elements to the design of our pool, spa and surrounding landscaping that made our outdoor oasis more functional and enjoyable than we thought possible. The pool structure and equipment has held up very well. Last year we did the same research and again found that Swan was the most cost effective. It was a delight to work with them again on the installation of a pool and spa at our new construction home/property. Swan worked closely with both our home builder and landscape contractors to schedule the project for a timely completion and to minimize impact to other efforts going on at the property. Tony visited our site many times to work out the design iterations, pricing, contracts and city permits. He was very responsive to our questions, concerns and requests for revisions, being always available by phone and email. Micky, the "site foreman" managed all the quality subcontractors who did a great job and trained my husband and I on equipment management and maintenance. The office staff are very helpful, cheerful and easy to work with. I went into the office on many occasions to look at tile and coping samples. Sheri was very patient with me as I changed my mind on tile several times which caused adjustments to pricing. We are also one of their few clients who wanted a diving board. It can be done. Swan designed both our pools to be large enough, deep enough and with a "break" far enough away from the diving end to safely accommodate a board. read more

We used Swan pools twice now to remodel the pool at our last house and again at our current home. The projects were completed on time and within budget. The design and service throughout was fantastic and post sale, when we had questions or needed assistance, Tony was always immediately available to help. I will absolutely use Swan again if the need arises. read more

I am not sure where to start and where to finish, about the negligence on the Part of Swan Pools. First of, please save your 100k and don't sign with these guys. Over promise and under deliver is there motto. The ownership is only concerned about the number of pools that they do in a year, least about the quality of work or the customer service !! Some of the good employees that they had have joined their competitors and the New Hire Mickey Lee is a lost soul, who seems to hate his job and every new client that Swan signs up. Customer Service ( After you sign the contract) is non existent. They want to get paid the whole contract amount and the upgrades before even you have water in your pool EVERYTHING is an upgrade, means what you signed for is a substandard product. I can list each an every thing that they are doing under the radar, but I guess it would be a waste of time. Please read all the one stars, don't get fooled by the five star reviews, as they have done those themselves. Thanks for reading. read more

I just needed to add the most recent event - - - There was no pool sweep. So I ask my friends at Swan Pools, and am informed that it wasn't part of my contract. (nonsense because pools should have a pool sweep). Anyway, because they are such nice guys they give it to AT THEIR COST $1000. I bought the same one, brand new and installed for $350. read more

Choose another builder because these guys are the worst,,,First of all these pools are not cheap, over $100,000 cost for our pool. Once the pool was built I noticed right away that the waterfall was not descending even like it was suppose to. I called and asked if they can properly repair that correctly. Jeffrey arrived and just started sticking a saw blade in there and said it's fixed right in front of me but it wasn't, I told him it is not, and then he said it was not their fault and it was the pavers fault and that I should contact them,,,??? What?!!! I paid Swan Pools over $100 Grand and they are telling me to call the pavers... Also the tile work was not impressive at all, looked like an amateur job. To this date they have given me the run around and have not fixed this problem. This company's motto is, "Once we have our money from you, your on your own". read more

We just had our old pool re-done by Swan Pools and couldn't be happier. Tony was fair in his estimate and his time line was right on. We added a hot tub inside the pool, a baja shelf for the kids, re-did all the tile and all the plumbing to switch over to a salt system. They also re-did the entire equipment pad as part of the project. With so many moving pieces I was worried that problems would come up, and as they do in construction, some did. It is always the mark of a great contractor if those problems are dealt with quickly and without increases in budget. I was thrilled that Tony and his team took them all in stride, stayed on budget and on time. Truly an amazing feat in a large construction project like ours was. I couldn't be happier with the result and all the hard work done by Swan Pools. So happy that I made the decision to trust Swan with my pool restoration. With no hesitation I will recommend Swan pools to anybody that asks. read more

Okay, I have to deduct a star from my previous review because I called Swan pools almost three weeks ago to set up a design for our new pool at our new home site. Mike was going to contact the city of Menlo Park to find out how far we need to be from power lines and heritage trees but never got back to us even though I emailed him two times asking him for information. After weeks of waiting on Mike, I finally just called another pool company and got the information I needed right away. I'm still a fan of Swan Pools but I'm very disappointed that they totally blew off a loyal returning customer. read more

Wanted to get my pool refinished, Swan put the pool in originally. Tony Schwee came on a Sunday to look things over. Arrived on time. He left and said he would contact us in a couple of days with the quote. Nothing since and it has been over a week. I emailed and called and left a message. Still nothing. I guess they don't want the business. read more

I took the morning off work to have Tony come over and give an estimate on a pool. He said it would be 3 weeks. No estimate ever came. I called the office to ask for a follow up and never got it. Great use of my time - but better to root out the poor work before it starts than after. Looks like this is common from reading the other reviews. read more

Run away as fast as you can!!! Swan pools did my pool 10 years ago and we hadn't had any problems so we decided to hire them to redo our pool and add a jacuzzi. We started with them early March. It is now end of September and at this rate the house is going to be done before the pool!!! Their tile selection is terrible, their tile installers are not professionals. After requesting multiple times someone fix the tile after 3 weeks, I still have this... They have promised me multiple times for a rough timeline, yet 6 months in I still do not have one. Additionally there is no point in hiring them because they just outsource all the work to a mason and contractor. It's almost impossible to get a call back, let alone get ahold of them when you call. Although in the beginning they seemed more available. Highly suggest looking around before hiring them. read more

Just like some else posted. Contacted Swan Pools for an estimate. They kept with the original appointment and we discussed all the details of the pool we intended. They never got back with the estimate and quote. We called their office once and were told they will send it in 2 weeks but it is months now and they never got back. Not sure why do they even come down and waste someone's time and then not even have courtesy to treat potential customers with respect. Contacted someone else. read more

Almost two months now have passed since originally contacting Swan Pools to get an estimate for a new swimming pool construction. Tony S came out and did the measurements and I showed him what type of pool I liked. He left with the response that he would do some designs and put together a quote and send these to my by e-mail. To date, I have never heard from Swan Pools again , despite several e-mails to find out whether they still intend to give me a quote. It is clear through the complete lack of communication that they do not need the business so I have gone to a different pool company. Thoroughly disappointed. read more

We had the best experience with Swan Pools. Tony was the only company that came up with a solution to our problem of a steep hill. Three other companies either bailed or wanted a lot of $$$$. Tony was creative, reasonable and worked well with us.. An engineer and an artist, we tested his resolve, but he always came through. He listened and worked with my husband on his ideas, and was very willing to try new ideas. The entire staff at Swan was very professional, I thoroughly enjoyed working with all of them.. Sherry was very patient and always provided answers, she is just fun! I would highly recommend them to anyone looking to install a pool! Just call them.. read more

As with other reviewers, I called them, Tony came out, & we talked for a bit. He promised a quote, which I never received despite contacting both him & the main office after his site visit. At the very least have some courtesy to follow up & decline the project if you don't want it! I'll gladly take my business elsewhere. read more