I got my spa moved, and power connections were done by certified electrician. But the spa didn't work. I called Ben. He came and within 2 mins told me that connections are wrong. He fixed it in time and charges were very reasonable. Highly recommend Ben. Thanks. read more

Great service. Timely response and professional services, provided extra good advices, such as where to get filter replacements. Thanks, Ben. read more

he helped me figure out the issue with my previous heater and recommended a replacement that is both more reliable than the previous guy but also at a much better rate. read more

Today I got an exceptional service from South Bay Water Tech. My Hottub started leaking and also stopped working all together. Called and scheduled an appointment. Two days later Ben came by and looked at the unit. He was able to fix the leak and contributed the main problem with the tub not coming on was due to a faulty circuit breaker. He called around found a replacement part picked it up and installed it all within 2 hours and now the Hot-tub is operational. In Summary excellent service and the price was extremely reasonable. Thank You Ben. read more

I needed help my hot tub cover repaired and started a Yelp project request. Ben responded right away and explained that it can't be fixed and I needed a new cover. I really appreciated his guidance to help me. I didn't use them, but he was helpful! read more

Ben is extremely reliable. Came out on a Sunday to diagnose my issue and returned on Monday to fix it just like he said he would. Did not do any unnecessary work. Also gave me some tips on how to program some features I was not aware of. He is very helpful and honest. I highly recommend his company. read more

Ben was so fast to respond and very knowledgeable. I know we needed work done on our pool in Feb/March before the big rush but he was fast to respond and did what he said. We had an original pool/spa heater and a valve that needed to be replaced and wanted to add a spa blower so we can have stronger jets in the spa. He gave us great options and a fair price. He even painted the pvc pipes black to match the existing ones. So far the heater is working great. We feel like he went above and beyond! read more

I requested a quote through yelp and received a response right away from Ben at South Bay Water Tech. He came out the next day and fixed the problem within 30 minutes. I highly recommend him for any of your pool repair needs. read more

Ben is very knowledgeable, helpful, and responsive. He knew exactly what was needed to repair my pool pump issue, and got the job done quickly at a reasonable price. I will definitely be using him in the future for all my pool repair needs. Highly recommend! read more

We initially had a technician come out promptly for a diagnostic visit and paid an $85 service fee. During the second visit, he said the wrong part had been sent and left without completing any work -- even leaving the panel open and unsecured. Later, over the phone, he mentioned that the correct part had been delivered but was now missing. Despite multiple follow-ups, he never returned and eventually stopped responding to calls. Unfortunately, the repair was never completed, and the communication was poor throughout. read more

Ben was responsive affordable and did the job thoroughly. The only request would have been to receive the parts sooner.

This company shows up on time, does a great job, and stands behind their work. Everyone says they will - but when the pool heater we got from Ben was acting up, he drove the crazy mountain roads to try to fix it - and again to replace it under warranty for $0. I value trust and boy have they earned it. I've had them do more projects and the professionalism has been awesome. read more

He ghosted me and stopped all services on my hot tub maintenance after working together for several months. Did not respond to my communication attempts. Not sure what happened?! When the tub was serviced, the job was quality and I was happy. I guess he got busy with other jobs. read more

Paid two call-out labor fees (7/25 and 7/28, $85 each time) to attempt to resolve a leak in a hot tub. First replaced O-rings, but when the tub started leaking again on refill, indicated that the pipe was stripped, and that he was waiting on a part to attempt a fix before replacing the pump. Last communication was on 8/9 to indicate he was sick with COVID and would have to delay for a week, which we agreed to. Subsequently ghosted us, as text messages on 8/21 and 9/10 were ignored, as were dozens of phone calls and voicemail messages. Left the hot tub in a state of disassembly as "it would only be a day or two" before the repair was effected. read more

South Bay Water Tech - Pool & Hot Tub Service Near Me

Flaked on appointments. Would not return calls. Recommended that I order parts then would not call back for installation once parts arrived.

Benjamin responded to a general request: "I need my hot tub cleaned." His offer was not the lowest nor the highest - but with his reviews, I hired him. VERY HAPPY. He not only took care of cleaning my hot tub which had "scale build-up" but he also fixed my light issue. Ben, showed up when he said he would, came back to make sure all little issues were completed and understood when my Venmo account was slow to pay him. I highly suggest you use Ben. He knows what he is doing and cares that your hot tub us running at it's best when he leaves. read more

I called Sparkle Pools because my fountain stopped working and I couldn't get the water pressure to even out. Ben set an appointment with me and came on time. He knew I had a time constraint so he brought all the tools and items the thought he would need. He finished the job in the time that the stated and had everything cleaned up and looking great. He even hauled off the old broken water filter. I really appreciated his nice demeanor and his communication skills. Whenever I called, I got a call back. Whenever I e-mailed him with question, I would get an e-mail back that same day or the next day. When I got the invoice he crossed off the items he quoted me but he didn't use. I felt like it really showed his good character. I would use them again and would recommend them to others. read more

Ben came to trouble shoot a swim spa that had sat for years. Found the issue, advised on how to fix and found parts for us online. Great service and professional in all aspects of the job. Would use him again anytime for a spa or pool issue. read more

Had a horrible experience with South Bay Water Tech. We waited a couple of weeks for them to come out and look at a couple of fountains. Then they said they would come back in a couple of weeks to fix. Day of appointment they canceled and asked if they could come following week. Never showed up for the appointment. Never called. I attempted to call and text several times and they didn't even have the decency to respond. Wasted 6 weeks waiting for them. Horrible customer service and poor business practice. Stay away. read more

Ben came out to the house at exactly 8am. It's rare to see a service company arrive at the time they told you. He did a great job for the offered price. Definitely worth it. Will be calling again in two months for service! read more

If you want someone to competently install replacement equipment, Ben may be ok. But if you need any followup or even want to ask a question, Ben is not the guy. His communication and customer relations skills are non-existent once he gets paid. He did not return phone cals and when we were lucky enough to get through after multiple calls he said he would get back to us -- he did not-- and then after we bugged him, he told us he would stop by in the next two weeks. It never happened. He may be too busy; he may be disorganized; he may just not care; he may just be a flake. I don't really care, and I don't want to (and shouldn't have to) chase him. We are now forced to hire someone else to address the programming issues he created, even though we paid him thousands of dollars. read more

I needed a PB4 pool booster pump installed ASAP. I called Ben and he came over the same day and installed the booster pump in less than an hour and gave me a discount on the labor. The installation of the booster pump was very professional and Ben guaranteed his work. Ben did a great job on the installation and I would recommend South Bay Water Tech service to anyone that needs any work done on their pool equipment. read more

We had a challenging pool to say the least, old, large and with many problems. Ben did a good job at mechanical solutions, plumbing and repair. When we ran into problems, Ben would set expectations that were unrealistic ("I will have the pool fixed in a couple of days"), set appointments and not show up, and ultimately let the pool slide back into a worse condition. Ultimately, he grew frustrated with our increased issues and the level of involvement required by him and dropped our service. I would have gladly accepted an additional cost or up charge to deal with the issues before they got worse. My sense is that Ben is just one individual and has his schedule packed tight. He has no ability to internalize a problem, has no team and no backup when things go bad read more

I still like Ben and its unfortunate I have to write a worse review. First I still do recommend him if you need service on your pump or something similar he does good job. Also if your pool is green he does a great job at getting it back to blue again. His monthly maintenance though is not that great. When he first started out the pool looked great for a couple of months, but as it approached the 4th of July he did not come for a couple weeks and the pool was starting to look in bad shape. We finally had to call him to come out which he did and he got things back to normal again. He tried to charge us for a whole month but we had to remind him he only came 2 weeks. Finally he sold off the route we were on to someone who seemed to have no idea what he was doing when it comes to monthly maintenance. In only the first month with the new guy our pool turned green. The new guy charged us full price which we probably should not have paid, and he added a lot of extras with out consulting us. I know this is not Ben's fault but who he sells the business to reflects on him some. Bottom line if you have issues with the electronics on your pool or need a clean up of it Ben does a good job and I would recommend him. I would not trust his monthly service since it can be unreliable and you can't trust he will not sell it off to someone else who has no idea what they are doing down the line. read more

My pool was a mess with another company causing even my new pool equipment to break down due to poor chemical management. Once I finally realized this I found Ben at Sparkle Pools through Yelp and he totally transformed my pool in just a few visits. He continues to be very available any time I call with questions and is reliable and on time. Keep it local! Ben at Sparkle Pools is amazing. If you want customer service through the roof AND stellar pool care skills, this is your pool guy! read more

This place was a lifesaver! My spa wasn't working properly anymore so I had went out and purchased a new pump for it. I tried hooking it up myself but it didn't seem to be working right. At this point I was unsure whether it was the pump or the circuit board that was bad in the first place. Not wanting to potentially waste any more money trying to fix this, I found Sparkle Pools in Craigslist and gave them a call. The next day, Ben showed up and did some troubleshooting, fixed my improper setup of the new pump, and the spa was working again! The price was very fair as well. Hopefully my spa doesn't break again in the future but if it does it's good to know I've found someone that actually knows what they're talking about as opposed to some chain store that's trying to rip me off. read more

I hired Ben to fix a leak in my pump system. He replaced some of the plumbing, but noted there was still a leak, and quoted me to replace some more. I agreed to that, and he replaced it too, but there's a leak in the new stuff he put in. Now he's gone dark. I appreciate some of the work he did, and how independently he worked, but I can't recommend someone who does leaky work. read more

Needed a booster pump replaced. Ben and his colleague installed it very quickly and with no problems. They were very professional and courteous. I highly recommend them, and I will definitely be using them for any future projects. Thank you! read more

5 Star+ in my book. He is an honest electrician that is rare in the industry. He quoted me and extremely fair price as compared to other quotes that was as much as 5X hire. I will always recommend service folks that are honest, reliable and deliver high quality work. Can't miss with this guy. Top notch pool electrician. read more

Ben was SUPER-HELPFUL today. My automatic pool cover wouldn't open, and I was at a loss for what to do. He asked me to give him a call, and even though he doesn't service pool covers, he walked me through finding the right breakers, flipping them, and getting the pool back open (it sounds simple now, but it was a little more complicated in practice). He also helped me find the manufacturer and contact them to get a repair. Saved my day! Thank you, Ben! :) read more

SBWT is always ready and willing to help. Huge thanks to Ben and his team for always being extremely responsive to questions and needs. Thanks! read more

Woohoo indeed! I have a Kohler bathroom tub with jacuzzi jets which stopped working years ago. I called Kohler, searched on line, visited a few plumbing shops in the area, called a few different "recommended" plumbers, etc. over the years. Even with all of the manuals in my possession, I got the run-around. "It's old, this or that may not work, it's going to cost $$$$, we can't find the parts, etc., etc." Thanks to Yelp, I then found SBWT and Ben and everything changed. Ben was flexible on scheduling, showed up on time, and assessed my situation. He called Kohler as well and got the same run-around as I did. He then recommended some alternative options compared to the Kohler advice of paying $300 for an outdated board that may or may not work. His recommendation was a up-to-date $45 controller switch which I found on Amazon. We make another appointment, Ben shows up on time, and gets the project done in the amount of time he said it would take! I now can't wait to take a long bike ride tomorrow and come home and soak in my jacuzzi tub. Dependable, professional, affordable, knowledgeable! Highly recommended! read more

After contacting the company through Yelp regarding maintenance on a backyard fountain, they promptly called and were able to come to my house to take a look. After looking at the fountain, I was told that it seemed to be in ok condition, and I just needed to add some chlorine. I was very appreciative that South Bay Water Tech was able to come out to take a look free of charge and give me this honest advice. Will definitely be using them for any related problems that come up in the future! read more

Totally unprofessional and unreliable. We lost $300. Never returned our calls. Didn't warranty the work. Buyer beware! Jerry Kroth read more

Best pool service we've used at my work. We've got a pool used for scuba training and swim lessons, and over the years gone through many pool services, all of the rest were unresponsive, slow, or sold us the wrong type of heaters/ filters etc. Ben has been excellent, responsive to any issues that come up, and always lays out our options and costs so we can decide the best way to go about fixing things. read more

I was having trouble getting service on my spa. I was on the road and saw the truck for Sparkle Pools Service. I call and Ben says, "no problem, I will come over and give you a look right now since I am so close". He dove right in and started running all these tests. I'm thinking he is going to come up with some crazy price and part change scenario. He found the problem and fixed it on the spot and it didn't cost a ton. Nice guy and great service! read more

Thanks Yelpers for your reviews. My pool filter lost suction & I couldn't figure out why. I found Sparkle Pools on Yelp & called right away, left a message. He called back immediately and within 2 hours, arrived & fixed the issue. Can't say enough about quick, efficient, and friendly service!! I would use them again in a heartbeat! read more

Ben has repaired the spa and pool equipment at my dad's house and done a great job! He replaced a circuit board and heater for our spa, and the motor for our pool, he's also fixed our pool sweeper. He keeps his appointments, communicates the issues well, and his prices are competitive. I would highly recommend him. read more

Where do I start? I was in the process of completely redoing my backyard and started with the pool system complete new equipment, plumbing and electrical a 10,000 plus job. I decided to go with South Bay Water Tech because it was a smaller business and Ben was contracted. Well I will be brief, the system set up did not work, pumps noisy because of plumbing not done correctly, then lights and electrical problems and Ben did not know what he was doing and called an electrician. I explained to Ben what was wrong with the plumbing and he re-did what I asked and it finally worked. Then came the programming of the Hayward Omnilogic control board and that was done wrong and did not function properly. I called Ben and emailed and no response, I guess this system was over his expertise. Finally I contacted Hayward factory direct and they sent down a tech and support person and now it is finally working and I understand the system. To recap very poor workmanship and no follow up after paying 10,000 dollars for a system. I guess cleaning a pool is easier for big jobs look somewhere else! read more

Very professional, helpful and knowledgeable. Is an honest and hard working company. Reasonable and fair priced. Highly recommended