Ken really went out of his way to help me when I first got onto Medicare. He is a clear…read morecommunicator with good follow-up. I am very glad I chose him. Medicare is confusing enough without support. Thanks, Ken!

I worked with Ken Wood to get help with Medicare enrollment. I was extremely nervous and really…read moreneeded specific and clear help even to be on a Zoom call. I'm a retired public school teacher and I wanted to try to match the insurance I had in cA as a teacher. With his help I enrolled in a Medicare Supplemental plan with Anthem and then in a Medicare plan with a Humana prescription plan. This took into account my tiny budget and types of meds I use. I felt I had someone really experienced who accommodated my needs very thoughtfully and we got things done. I was amazed at how complex it is and Mr. Wood's throrough explanations even of how every part of Medicare works. He spent such a lot of time sorting it for me into understandable parts. Thanks to him and I recommend his service whole heartedly.

Dena Rogers is a wonderful insurance agent. We have used her for over 20 years for all our…read morefamilie's insurance needs.. She is very knowledgeable, professional and capable and such a pleasant and helpful person to deal with! She is also very proactive periodically and routine the reviewing with us to see if you have the right coverage for our current needs . With Tina, you won't have to worry that you won't have the right coverage when you need it and you will understand your policy. I can't recommend her highly enough.

Great service - been a customer for over 35 years- they make you feel right at home when you go I…read more For a office visit- go no where else

I've been with Salena and her team for over 10 years. By far the best experience I've had with any…read moreAuto insurance. The ability to reach out to a person who is familiar with you, your specific policy, and your insurance needs is a luxury you won't regret having. It's leaps and bounds above having to deal with some chatbot or call center to try and solve issues you're having with your policy. The team is super responsive and always very helpful, they do everything they can to get you the best rates possible and the service they provide is second to none. I highly recommend giving Salena and her team a shot at helping you with any of your insurance needs, you won't regret having them in your corner!

Miranda and the other female worker were very nice and extremely helpful ! We have lots of policies…read morewith them and wouldn't go to any other place. Thank You Miranda !

Patrick Hall, with Direct Service Insurance, has met my family's insurance needs excellently and…read morecompetitively for many years. Other reviews have mentioned that he tracks down great prices, I recommend Patrick for that reason alone, yet what I appreciate more and more through the years is the warmth and attentive service that I've experienced as he and his wonderful assistant Joanna have met our needs. In addition to Patrick's kind, effective insurance service; his connections are incredibly vast, extending into a unique network of trustworthy professionals throughout the county and beyond (all who usually mention how much they appreciate Patrick). He's gone out of his way more than once to introduce me to someone he knows who happens to be just the expert I needed to help me through challenges, even in matters outside of insurance. In Southern California's unprecedentedly volatile insurance markets, Direct Service Insurance is an invaluable resource to myself and my family. Though designed to protect and keep us safe from life's uncertainties, insurance may not always feel comforting, but Patrick and Joanna at Direct Service will guide and assure you. Not only are they easy to reach, they will reach out to you when you need them to. Patrick and Joanna are kindly souls who offer excellent, efficient, experienced insurance service. I've become convinced by their years of wonderful service that they genuinely care about me and my family.

If you're looking for an insurance agent who truly goes above and beyond, Patrick Hall at Direct…read moreService Insurance is the one! From the very first phone call, he was professional, patient, and genuinely cared about finding the best coverage for my needs. Patrick made the entire process smooth and stress-free. He took the time to explain all my options in detail, answered every question thoroughly, and never made me feel rushed. What really stood out was how honest and transparent he was--something you don't always find in the insurance world. Not only did he help me save money, but he also gave me peace of mind knowing I have the right coverage. Patrick is knowledgeable, reliable, and you can tell he takes pride in helping his clients. I highly recommend Patrick Hall and Direct Service Insurance to anyone who wants excellent customer service and an agent they can truly trust! A great thank you from the Perez Family.

Coastal State was easy to work with and incredibly helpful. Great experience throughout the…read moreprocess! Ron was especially helpful. 5-star Service from a stellar company

Our HVAC business was evaluating costs, and our existing worker's comp policy with Coastal States…read morewas higher than several other quotes. Once we notified Coastal that we were planning to switch, they called numerous times but could never offer better pricing. Then they apparently refused to notify State Fund that we were switching to another insurer, resulting in us being double-billed by both old and new insurers, and FURTHER refusing to cooperate with us in dealing with State Fund to get a refund, being very snotty on the phone and effectively hanging up on our office manager. Do yourself a favor and avoid this broker.

Irene was our agent for more than 20 years (until we moved out of state). Her advice on life…read moreinsurance allowed us to have the savings to put a down payment on both our California home and our Washington retirement home. After my one accident, Irene and staff went to bat for us and not only got us high blue book payment for my totalled Toyota (within 9 days), they also got the other driver's insurance to reimburse our deductible. Just last night I received a notice that my long term care insurance premium was going up significantly (+$50 per month). Since this was the 1st increase since we purchased the policy in 2009, we really thought that we'd locked in a "no increase" policy. Since the rate increase was based out of California (where she wrote the policy), we emailed her about our recollection of the terms. She emailed us back immediately explaining the increase. DID I MENTION THAT THIS WAS ALMOST MIDNIGHT ON A MONDAY NIGHT? DID I MENTION THAT WE AREN'T EVEN HER CLIENT ANY LONGER? It didn't mitigate the sting of the increase, but at least our questions were answered and we weren't left to obsess about it until 09:00 today. We still have State Farm for our insurance needs, and our Washington agent is average (actually his *staf*f is average...I've only met the agent once in 6 years). Irene spoiled us, and hers is still the guidance we seek and trust. We'd been with her so long (even though she can no longer legally be our agent) that we think of her as family. You cannot go wrong with Irene Henry.

We have been with Irene Henry -State Farm for over 20 years and we cannot say enough Fabulous…read morethings about this State Farm Insurance group!! Irene and her Amazing Staff- Marina, Ramona, Evelyn and more, are so Patient, Understanding and Absolutely a Delight to work with- and as Irene says "We have your Back, we are here for You, like a Good Neighbor" !! Soo True- Thank you, Thank You for the Above and Beyond Service Always :)))

I've been a member for over 30 years and the service, which was always great, just keeps getting…read morebetter. I broke down and was stranded and AAA came to my rescue again as they have many times through the years. It is a service I could not imagine driving without.

A huge thank you to the lady who helped me today (06/21/26), around 1:00-1:15 PM, with transferring…read morethe title of my out-of-state vehicle at the Ventura, CA (Victoria Ave) branch. She was the best--very helpful, fast, and professional. I definitely felt very valued by AAA; she was very respectful and willing to assist me in both Spanish and English. I wish I had written down her name, but, once again, a HUGE THANK YOU!

STOP!!! Please Read Before you work do business with this company…read moreI had an appointment with Tyler Budnik from American Legacy Solutions in mid-September to possibly change my Medicare Advantage plan for next year. He came to my house & I decided to go with Alignment Insurance. In October I received my new insurance card & I was unaware that my new insurance started October 1st. When my prescription delivery service notified me that my prescriptions were ready, but Humana was not my insurance anymore, I immediately called Tyler & asked him why he would start my insurance on October 1st, he said that this has never happened to him in 3 years & he will get Humana back for me. I would call & or text him so he didn't forget what he said he would do & each time he lied saying that its almost done. He lied to me one too many times, so I went online & wrote bad reviews, I did not want anyone else to use Tyler. Then I received a call from Jayson Cohen founder/CEO of American Legacy Solutions, after he saw the reviews he told me to send him all information & emails with Tyler & to write Re: RAPID DISENROLLMENT & he would make sure he would take care of it. He never did a thing & I never heard from him again. A week or so later I received a call from Kevin from same company wanting to help me. No way would I do business with this company. This is how bad it got. I was on Humana Giveback; I received $57 back to my Social Security check every month. November & December my checks were $57 less so that was a loss. I had appointments with my Nephrologist, Endocrinologist, PCP, Dermatologist, Ophthalmologist, Dentist & I had to cancel all of them. I am a senior & these appointments were extremely important. I had no idea that Tyler would be the worst broker ever, so I had told my girlfriend to use him. She made an appointment with Tyler & she told him she wanted her coverage to start Nov 1st. She started getting worried as November got closer because she hadn't received any paperwork, so she called the new insurance & they had nothing on her. She called Tyler but he never called her back.

absolutely Horrible the agent Scott in reality did not listen to any of my concerns and needs. put…read moreme in a plan that the premium was higher than quoted and was not all inclusive. He put me in a Medicare supplement plan that cost more out of pocket every month and did not include dental and vision which I stressed were important to me. when the policy arrived and I saw it excluded these I called him he said he'd look into it and get back to me the next day. he then proceeded to ghost me for 3 weeks. because of his blatant irresponsible behavior it put me in a bad position to get what I needed. true case of Buyer beware . would not recommend using for anything

Ray is my agent. Every time I call for any reason he offers full service an example i wanted to…read morechange my policy from full coverage to liability. Ray took the time to look up the value of my cat to see if it would be in my best interest and gave me different quotes for different types of coverage. I fell confident in the choice I made because my agent helped me. Another example I called another company to get a quote for home insurance,I won't say their name , but State Farm gave me the better quote. I will keep my home and car insurance with the one and only State Farm. Thank you for all you do.

Ray Gonzalez is an amazing agent. He helped me to get the best price on my auto insurance. I highly…read morerecommend Ray! Do yourself a favor and talk to him when you're ready for a change. Thank you, Ray!