It's closed at most locations. Found a different place to get my watch battery replacedread more

I had a watch that was running slow so I decided to give this shop a try for a battery replacement…read more I went in, the lady at the counter was so sweet and said it would only take 15 min and I could come back. She told me it cost $12 and I was just like wow, that's a good deal. I came back picked it up and basically was elated at how good the service and price was! I haven't found prices that low except maybe in Chinatown in the city! I blasted it on my IG telling local friends about how awesome this place was for battery replacements! I put my foot in my mouth because the next day I noticed the second-hand on my watch had gotten unhinged and was flying everywhere in my watchface. I definitely did not have any issues with my watch until after my battery replacement so I was bummed I would have to go back to get them to fix it. I go back 3 days later and tell them the situation and they tell me, you left the store we cannot be liable. My watch had no issues prior to this and I know having to hinge the second-hand isn't a crucially difficult repair but I wanted some acknowledge of poor workmanship on their part! They tell me it would cost $35 to repair bc it would need to get shipped out of the store. My watch is not new nor that nice to spend $47 all-in-all for what was originally a battery replacement. I decided not to make the repair. Not worth it, better to just put the $ into a new watch altogether. Not satisfied with their poor customer service and their unwillingness to even refund the battery replacement. I get a broken watch and more of a hassle just having had them work on it. They just lost what would have been a loyal customer if their workmanship and customer service would have been better. Really is a shame, I'm more upset about that. Not worth coming to potentially get your watch broken for a cheap battery fix.

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

Maddy and Alan delivered as usual with the new add to my collection + part exchange. The trade…read moreprocess was fast and they offered me fair pricing for the piece I was parting with. Go see the team @ Precision Watches for outstanding service and personal attention to building the collection you want, not what they want to sell. Thanks team.

only interested in selling you pre owned watches and they make it clear you need to get purchase…read morehistory close to 6 figures in order to get a desirable watch

I had a great experience with the customer service. I spoke with David both on the phone and in…read moreperson, and he gave me the best possible guidance on how to get my watch repaired (which I had never done before). I have now sent off my watch and am very grateful to have found such amazing help!

Olga is great! I took a 20 year old Constellation watch to Omega boutique in The Mall at Short…read moreHills (Northern NJ) to remove a link after a local Jeweler messed up. They do not have a technician and had to send it King of Prussia. A small repair w/ no sale for them, I spoke to Olga on a Saturday, but technician was not working that day. She looked at it herself, called me back (!) and fixed it herself! i believe she is an assistant manager, but went over and above for customer service. Highly recommend. Also, sales associate in Short Hills had no interest (probably because of not a sale) and sent incorrect information w/ on repair order. So glad I got to Olga. Love this watch.

We walked in to the store and we're greeted nicely. Some sales people kind of ignore you. I guess…read morethat's expected for a pretentious store like Rolex but they warmed up tome and my wife we met a lovely lady. She was very pleasant treated us nicely and tried to service our needs. I purchased Rolex cufflinks in hopes of getting a watch that I wanted. But that has not happened and there is nothing available. I gave six watches that I would love to purchase while I understand some of them are really difficult. I didn't ask for anything out of the ordinary and I've been bypassed and forgotten. My AD Says she's gone to bat for me and I do appreciate her but nothing has happened. I feel like I could be a really good customer. Maybe their motto is thank you next.

Chantel Cupid is the loveliest sales person I have ever met. She helped me find the perfect Rolex…read moreOyster Perpetual timepiece for myself and made me feel first class all the way. They have a large jewelry shop connected to their Rolex watches too which is nice. I cannot recommend Chantel and her personalization enough. Thank you again for helping me find the right watches and jewelry for my wife and I.

Overpriced. Purchased a wallet for $225 and it fell apart. Customer service and responsiveness is…read morenonexistent.

I love this store! As I've gone away from wishes of Breitling, Tag and other watches in the…read morethousands, Shinola has become the only practical choice. It's as beautiful as any other and at a price range of $750 ish. Upon entrance they'll offer you a soda. Take it, it's made by shinola and it's one of the best colas I've tried. While you're choosing the perfect watch, they will piece together face and band combination as you'd like. This is very convenient. The reps were extremely helpful and friendly. I'll be back soon for the 47mm black on black chrono.

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

They did a great job fixing our Grandfather clock The price…read morewas reasonable too.Highly recommend

I went in to this store on May 3rd with exactly the Rolex I wanted in mind. I knew there is a…read morewaitlist for Rolex so I filled out my information through their site and the salesperson indicated that the wait for the watch I wanted shouldn't be very long as it isn't a rare or extremely high demand style. He did indicate that I should check in after about a month to remind them that I'm still interested. Well, it's been over a month and I've sent an email, left a voicemail on the salespersons cell and one with the store. 6 days later and absolutely no contact from them. Is ghosting the customer a Rolex customer experience standard? Awful service especially given the price of the items being sold.

I was a long time customer, since they were torneau, Jordan the Rolex sales manager never responds…read moreto any inquiries unless your a big spender I was told by him that he would give my number to one his sales people, I'm guessing because I don't spend enough, I under stool I called twice in month to follow up on the phone number, I was told by Inga the director to find another place to buy watches, she was extremely rude and Intiteled, I asked to talk to her supervisor and she said there was no one above her. Extremely disappointed long time customer.