I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Great job as always. Fixed my Cubs watch. Second hand became loose. This place keeps my watches…read moregoing.

It's closed at most locations. Found a different place to get my watch battery replacedread more

I had a watch that was running slow so I decided to give this shop a try for a battery replacement…read more I went in, the lady at the counter was so sweet and said it would only take 15 min and I could come back. She told me it cost $12 and I was just like wow, that's a good deal. I came back picked it up and basically was elated at how good the service and price was! I haven't found prices that low except maybe in Chinatown in the city! I blasted it on my IG telling local friends about how awesome this place was for battery replacements! I put my foot in my mouth because the next day I noticed the second-hand on my watch had gotten unhinged and was flying everywhere in my watchface. I definitely did not have any issues with my watch until after my battery replacement so I was bummed I would have to go back to get them to fix it. I go back 3 days later and tell them the situation and they tell me, you left the store we cannot be liable. My watch had no issues prior to this and I know having to hinge the second-hand isn't a crucially difficult repair but I wanted some acknowledge of poor workmanship on their part! They tell me it would cost $35 to repair bc it would need to get shipped out of the store. My watch is not new nor that nice to spend $47 all-in-all for what was originally a battery replacement. I decided not to make the repair. Not worth it, better to just put the $ into a new watch altogether. Not satisfied with their poor customer service and their unwillingness to even refund the battery replacement. I get a broken watch and more of a hassle just having had them work on it. They just lost what would have been a loyal customer if their workmanship and customer service would have been better. Really is a shame, I'm more upset about that. Not worth coming to potentially get your watch broken for a cheap battery fix.

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I visited Precision Watches looking for a pre-owned piece after spotting a Breitling Navitimer on…read moretheir website--which is impressive in its own right. Upon entering, I was greeted by Maddy, who ended up being my personal guide throughout the entire visit. Given that they're an authorized dealer for heavy hitters like Rolex, Tudor, and Omega, it makes total sense they maintain a secure, high-touch environment rather than letting visitors wander freely. Maddy took me up to the second floor where their pre-owned selection is housed. Wow, what a setup! Having around 100 pre-owned watches under glass was a pleasant surprise; most authorized dealers keep only a handful on-site and store the rest off-premises. Maddy was exceptionally patient as we pulled several pieces to try on. When none ended up being quite the right fit, she brought me back to the main showroom to explore new pieces from Tudor and Omega (since Precision isn't a Breitling dealer). The facility itself is gorgeous. The entrance features a double-glass secure vestibule with a buzz-in system. The main showroom is impeccably laid out with distinct brand spaces, and the floor-to-ceiling windows flood the entire space with natural light. Even though it sits right on busy Route 309 in Lower Gwynedd, the acoustics inside make it dead silent--you don't hear a sound from traffic. The only reason for the 4-star rating instead of 5 is the complete lack of post-visit follow-up. I left my name, phone number, and email expecting at least a quick note or periodic check-in. Instead, it's been total crickets over the last few weeks. With such a high level of concierge service in the showroom, a brief follow-up text acknowledging the visit or keeping me in mind for future inventory would have made the experience seamless.

Maddy and Alan delivered as usual with the new add to my collection + part exchange. The trade…read moreprocess was fast and they offered me fair pricing for the piece I was parting with. Go see the team @ Precision Watches for outstanding service and personal attention to building the collection you want, not what they want to sell. Thanks team.

I had a great experience with the customer service. I spoke with David both on the phone and in…read moreperson, and he gave me the best possible guidance on how to get my watch repaired (which I had never done before). I have now sent off my watch and am very grateful to have found such amazing help!

Olga is great! I took a 20 year old Constellation watch to Omega boutique in The Mall at Short…read moreHills (Northern NJ) to remove a link after a local Jeweler messed up. They do not have a technician and had to send it King of Prussia. A small repair w/ no sale for them, I spoke to Olga on a Saturday, but technician was not working that day. She looked at it herself, called me back (!) and fixed it herself! i believe she is an assistant manager, but went over and above for customer service. Highly recommend. Also, sales associate in Short Hills had no interest (probably because of not a sale) and sent incorrect information w/ on repair order. So glad I got to Olga. Love this watch.

Located in the KoP, near Apple and capitol one cafe. This is the go to store for surrounding region…read moreand greater Philly if you want to pick up the latest drop in swatch. Did a bunch of research and the watch that I'm looking for is for sale here. I called and they were very receptive, told me what they just got some in stock over the weekend. I love my moon swatch. Good quality and light weight. Sporty yet elegant. Highly recommend to come check out their other collaborations!

I purchased a watch in London, but I found out that any Swatch store will replace your battery for…read morefree. So I always come here when I need a new battery. The staff is always so nice Services very quickly and it's always an In-N-Out process.

Overpriced. Purchased a wallet for $225 and it fell apart. Customer service and responsiveness is…read morenonexistent.

I love this store! As I've gone away from wishes of Breitling, Tag and other watches in the…read morethousands, Shinola has become the only practical choice. It's as beautiful as any other and at a price range of $750 ish. Upon entrance they'll offer you a soda. Take it, it's made by shinola and it's one of the best colas I've tried. While you're choosing the perfect watch, they will piece together face and band combination as you'd like. This is very convenient. The reps were extremely helpful and friendly. I'll be back soon for the 47mm black on black chrono.

Had some batteries replaced in a couple of watches. It was done while I waited, watches were set to…read morethe correct time, and he even explained how the timer worked on one of them. The shop itself is fascinating, with clocks and watches of every description on display. Highly recommended!

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

I went in to this store on May 3rd with exactly the Rolex I wanted in mind. I knew there is a…read morewaitlist for Rolex so I filled out my information through their site and the salesperson indicated that the wait for the watch I wanted shouldn't be very long as it isn't a rare or extremely high demand style. He did indicate that I should check in after about a month to remind them that I'm still interested. Well, it's been over a month and I've sent an email, left a voicemail on the salespersons cell and one with the store. 6 days later and absolutely no contact from them. Is ghosting the customer a Rolex customer experience standard? Awful service especially given the price of the items being sold.

I was a long time customer, since they were torneau, Jordan the Rolex sales manager never responds…read moreto any inquiries unless your a big spender I was told by him that he would give my number to one his sales people, I'm guessing because I don't spend enough, I under stool I called twice in month to follow up on the phone number, I was told by Inga the director to find another place to buy watches, she was extremely rude and Intiteled, I asked to talk to her supervisor and she said there was no one above her. Extremely disappointed long time customer.

SCAM SCAM SCAM! Be prepared for prices to be more that 2x…read morefrom what is listed on their website. When I called to ask a question they said they were updating their website, and the price is different because "gold prices jumped". Yeahhhhhh.... not by that much. Nice try. What a waste of time.

WB Choice Jewelry is a great place to get your 14k gold chain welded, (My specific item) or any…read moreother jewelry piece you need fixed. They have skilled jewelers who can expertly fix your chain and make it look as good as new. The staff is friendly and helpful, and they provide excellent customer service. I'm sure you'll be happy with the results! Plus they are fast and efficient!