In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

I went in for a follow-up after an allergic reaction and clearly reported worsening symptoms of…read moreburning and irritation around my eyes. I was told that I "looked fine" and advised to continue using the same topical medication, despite my concerns. My visit was also incorrectly documented with appointment notes about whiplash, a condition I never reported or had. After following their guidance, my condition got significantly worse to the point I couldn't open my eye and had to seek care elsewhere. Another provider immediately told me to stop the medication and prescribed a different treatment that worked almost overnight. I formally contested both the care and the incorrect documentation, but their medical review team still determined that everything was "appropriate" and refused to adjust the charge. I will never go back and cannot recommend them.

Promoted as a walk in clinic that opens at 8am. Walked in at…read more8am and they said they don't take walk ins until 9am. Turned me away for the first hour even though they don't have anything anywhere on the walls or doors advising walk in start at 9am. Need better communication by updating walk in sign to say 9am if that's the case.

Family was very sick this past month, they took care of not only my 2 year old b but my mother who…read morewas staying with us. They were great and efficient

The nurses themselves have been great, but the reduction in human interaction by phone has led to…read moreproblems. Basically difficult communication. Unable to complete online request. Later could not enter birth date in order to see confirmation. As ai takes over from human interaction this is bound to get worse.

I had an appointment today between 4-8pm. I set it up and it was confirmed because I got a…read moreconfirmation text. We changed plans so I can see a provider within the ridiculous 4 hour window. Two hours in I went to the link in the text that said to check in. I clicked on the link and within the message and entered my birthdate and it said appointment cancelled! Imm DID NOT cancel the appointment. It looked like they did and just didn't tell me. I called and talked to a person there and they had the gaul to tell me it looks like your appointment was nit completed. What???? I have the confirm email from them! Then he said it looks like we have an appointment for tomorrow maybe... Maybe??? This company is ridiculous and poorly managed. They are treating sick people!!! Completely unacceptable! Don't waste your time with them.

My mom is a patient of Dr. Anita Chopra. She is simply the best. Nick assisted my Mom with all the…read morevitals. Extremely caring and kind care team. Shout out to Nick!!! Dr. Anita is a great asset to UW shoreline. Thankful for the service and treatment my mom received from this facility.

All of wu medicine has a help desk call center. It is absolute trash. The people that answer the…read morecalls have no idea what im trying to contact my doctor or care team about and forward incorrect or bad information. They always get it wrong and make what im trying to do 100 times harder. When you complain in person they give a phone to call it the same garbage system. No one is willing to address or talk about the issue. Great doctors as long as you dont need to talk to them over the phone.

I cannot say enough wonderful things about Dr. Hue Wen Lim and her incredible team! From start to…read morefinish, my experience was absolutely seamless. Scheduling was easy, the facilities were beautiful and calming, and everyone I interacted with was kind, professional, and clearly very skilled at what they do. Dr. Lim herself is a gem -- amazingly kind, easy to talk to, and she took the time to explain everything in a way that made me feel completely at ease. It's rare to find a doctor who combines expert care with such genuine warmth. Her team of smart, supportive women worked together flawlessly, making both my endoscopy and colonoscopy truly pain-free and smooth. And the best part? I walked out of my appointment with all my results and scans in hand -- something that, as someone who goes to the doctor often, I've never experienced before.

My elderly mother in law spent 22 days here after a stroke. She was expected to go to a…read morerehabilitation facility within 3-5 days but her stay was extended due to an infection she came down with. Was transferred out to a rehabilitation facility on day 22. I helped change her on arriving at the facility. She has multiple large bed sores. Completely unacceptable. Don't take your loved one here.

I go here. Dentist and doctor are both awesome. Staff is always friendly and helpful. The reason…read morewhy I think this place has bad reviews is because people typically want to write reviews for this type of place when they have a bad experience only, not usually when they have a good one. So here's a good one to offset the bad ones.

There are just a little doctors there most of them are nurse practitioners. If you want to get…read moremedical care, they refer you to a specialist and specialist. Wait times are months to to get seen and get a proper care you will have to pay more out-of-pocket. They're so over stress the overturn of medical providers are very high.

If I could give zero stars I would. Why? False advertising, bait and switch, NOT HONORING A WRITTEN…read moreAGREEMENT! The details for those who want them: I recently purchased a Dealfind Voucher for Purely Skin Medical, Dr, Keith Ly's clinic, that was for "1 Year of Unlimited Laser Hair Removal Sessions on 3 Body Parts." The voucher went on to specify that "The following count as 1 individual body part: chin, lip, front of neck, underarms, hands, feet, abdomen line, or bikini line. The following counts as 2 individual body parts: Brazilian bikini, lower legs, or forearms." So I called to make my appointment to have my lower legs (2 body parts) and underarms (1 body part, equaling the 3 body parts allowed total) done. First they tried telling me that I had to purchase 2 vouchers to get the lower legs done. Um, that's absolutely NOT what the voucher says. We went back and forth on this. Then they tried telling me my voucher had expired, even though it does not expire until June 2013. Finally, as a compromise, they tried offering me 6 treatments on my lower legs only. All of this was per Dr. Keith Ly himself, so I reviewed his Yelp! page as well. I purchased a voucher that would allow unlimited treatments on my lower legs and underarms, why would I accept less?? You would think someone of the medical profession would have a little more integrity than to stoop to this level. It really makes me question his skill and professionalism if he is so blatantly dishonest. Here's a link to the exact voucher I purchased: http://www.dealfind.com/seattle/purelyskinmedical3 Yes I do plan to contact the Attorney General and the Health Department. I recommend you do the same when you encounter businesses that ignore written agreements and flout the law.

Dr. Ly has been very helpful to me in diagnosing several ailments and treating them successfully…read more He is very knowledgable and skillfull with his minor surgeries. He has been extremely supportive and helpful with helping me get some help with a physical need with lots of paperwork and time. He is willing to answer your questions. I have found the schedule to be fairly flexible to work around.

Unavailable by telephone--tried all day to simply schedule an appointment, left four messages and…read morenever received a return call as I was promised by the message; also, really crappy music to suffer through when on hold; if I could give a negative rating, such as -10 (minus 10), I would

Worst ever! Things went to crap after Dr. Hanson left! Why are you guy's so non patient friendly?…read more Is that not the job?

Newer patient due to changes in healthcare. Learning to navigate my insurance and care. My beef:…read moreurgency and congruency. When you are required to have a primary care physician you expect to develop a relationship with that caregiver and seek them out, specifically, for your medical needs. My first visit took weeks to get. Swollen legs, ankles numbness and a concern about deep vein thrombosis and it was still weeks. My care was great and loved the care provider. But every time I have had an acute situation since, the soonest they will schedule is 3 weeks out. When I complain they tell me to go to urgent care or the ER. NO!!! I have a specific care provider and insurance for a reason. I expect a day to 3 days wait, but if you ever need to be seen quickly, there quickly is a minimum of 9-10 days. Expect to use your local ER and pay that bill. This is terrible care IMO. So sick of this healthcare system. Might add that I am paying $1300 a month for this insurance. Super annoyed. Quit booking these doctors so tightly that there's no room for acute patients. There are plenty of people that need to be seen sooner. And want to see their own doctor, not a new stranger.

They've taken really good care of my daughter. I couldn't be happier. I may change my PCP to this…read moreclinic.