There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

I found myself having to use the services at this clinic and I must say that I was dreading the…read moreexperience. To my surprise it was a wonderful experience. The clinic was very clean with a warm welcome from the checkin person and the wait time was minimal. The doctor took her time and really listened and explained what was going on. I would highly recommend this place if you find yourself needing their services.

I would give zero stars if I could. I saw a male doctor at first as they had no female doctors…read moretaking on new patients and this doctor made me feel so little with my concern and I left with a feeling of disgust. A female doctor opened, and I was a bit skeptical as she was younger, but I gave her a shot. I liked her during my time with her but when I received my bill it was coded in an odd order to which my insurance said I would not of been billed for this amount if the Doctor had just put the "office visit code" first rather than her putting a code at the top which made it seem as if she was diagnosing me for mental health disorders to which she did not. The doctor's office denied my claim instead of just simply putting codes in different order. I am stuck with a large bill now and a very horrible experience. Swedish needs to do better....

On more than one occasion the physician was double booked and I was asked to reschedule, including…read moreone occurance the physician was a no show. Felt they were always trying to upcharge and drum up additional costs for lab work or referrals, which afterwards confirmed it was unnecessary.

They are pretty organized here. I had to call a couple of times about a prescription that was given…read moreto me and the nurse on call returned my call within a couple of hours. The parking lot is generous with spaces. This urgent care does share an office with the primary care clinic. So don't be confused when arriving and seeing two signs but only one door. The front desk ladies are very business-like. No warm fuzzies there, but at least they get the job done!

Told the doctor I had allergies to my cat. Said I could either get rid of the cat or vacuum my…read moreroom. Thanks for the help

I had a virtual appointment through this Multicare facility. They were late to the call, the…read moreprovider did not identify themselves at all and got an attitude when I asked if they were the doctor (they were a nurse practitioner but went into a speech about the difference between nurses and nurse practitioners). Then the nurse practitioner prescribed the wrong strength of a medicine that I use many times and it's not a common strength that the pharmacy doesn't carry. They then call me back multiple days later and say "oh your insurance denied this medicine", and I said "yeah you guys prescribed the wrong strength - most people use a different one and the pharmacies all carry a different one. Customer service rep then tries to push me to use GoodRX instead of helping rectify the situation. Then the customer service rep who called me starts talking over me, develops a very big attitude, and then tells me "oh you're not mad at us you're mad at your pharmacist and your insurance company this is just misplaced." I was like "no i am trying to tell you something and you keep talking over me." I then ask for her name and a supervisor and she says Erika and then hangs up on me. Wow. Never in my life have I had such terrible customer service. I didn't even call them- they called me. What is you with this place?

Ok care service, typical of what you find in a place like this in city…read more They advise X-ray besides the entry door. Not true. Once you are in the room and they can charge your insurance for a visit, you'll find out that they they do not do X-rays and send you to an emergency room.

Rudest staff you will ever meet in healthcare. They have all assembled here because no one else…read morewould work here. Find another place when you need care.

My husband was seen at another urgent care and they ruled out COVID and the flu but did not go any…read morefurther. At Overlake The doctor was very thorough and told us that my husband needed to go to the ER. He didn't know if it was an aneurysm or a stroke but he needed to be seen. Turns out my husband had a small stroke and is doing well now.

This place is amazing. In & out for a UTI within an hour and walk out with antibiotics. Wow. Great…read moreservice. Great help. Wonderful staff. So convenient & easy for treatment of all kinds.

Unbelievable. I sprained my back and was in a massive amount of pain, so I wanted immediate…read moremedical attention. I talked with customer service, who quoted me a few hundred dollars for a visit and an x-ray on the same day. The office is in a busy neighborhood, it was rush hour, and we were 9 minutes late. I called before the appointment was to commence and let them know - no worries, they said. When I checked in, the person at the desk said they needed to reschedule me to 3+ hours later. No policy around that that I saw before or since. Then she said my visit would be upwards of $500. Needless to say, I walked (or rather, limped) out and will never return. Don't trust them -- total scam!

I was able to make a same day appt online to see a OB/Gyn specialist. She was very knowledgeable,…read moreand had a wonderful bedside manner. She listened to my concerns, made great suggestions and was overall a wonderful doc. Wish I could have her as a primary provider- yet couldn't hope for better care in a pinch. They did have some odd billing practices in that they require payment same day, there wasn't a "send bill in mail" option, I reached my full yearly deductible which should have resulted in 100% coverage, but they charged me ~$50. I will have to work that out with my insurance though I guess.

Please post very clearly on your site that you don't accept any sort of federally funded insurance…read morebefore people waste their entire mornings keeping an appointment, just to be turned away.

After my previous doctor retired, I started with Dr. Dong. She really goes above and beyond to…read moreunderstand everything going on and spends the time, when needed, to really get into it. I definitely get the vibe that she truly cares and is great at internal medicine. When an emergency came up, and I was hospitalized, Dr. Dong and her team were quick to get follow-up blood work ordered and office visits scheduled to make sure everything continued to get better. I'm glad I picked her to quarterback my primary care.

I have been to Swedish for annual preventive care for 15 yrs. Doctor retired and was seeing new…read moredoctor. Ask the doctor for additional blood test due to high cholesterol in the past couple years but was told that I need to be referred to cardiologists. The office charge for additional office visit for $235 this kind of question. Very disappointed. As a patient I don't feel comfortable asking question or expressing any health concern during office visit any longer. Please read review of doctor Catherine Dong at google and there are lots of complaint about overcharge and bedside manner. Very accurate.

Went in to see my PCP and the office building is easy to navigate with plenty of parking. Staff at…read moreOverlake is very friendly. There are retail stores to eat and shop nearby so makes it an ideal location to go.

Can't stand long & this Overlake clinic took me in within 10 minutes. Had to get an X-rayread more

I had a great experience with Dr. Fang. Her quaint local clinic is a refreshing change of pace…read morefrom the multi-story medical facilities I am accustomed to. She took the time to clearly address my questions/concerns in a friendly and down-to-earth manner. I highly recommend Dr. Fang for primary medical needs, particularly for those looking to pay out of pocket for a trustworthy, reasonably-priced, physician in the Seattle area.

From the owner: Direct primary care provides patients with access to physician usually within 2 days. Time is…read morespent on patient care versus paperwork as patients' bill insurance themselves or use FSA/HSA cards to pay for visits. Please text or call (206) 956-1442 to arrange appointments. New address on Mercer Island will be sent after appointment confirmed.