I found myself having to use the services at this clinic and I must say that I was dreading the…read moreexperience. To my surprise it was a wonderful experience. The clinic was very clean with a warm welcome from the checkin person and the wait time was minimal. The doctor took her time and really listened and explained what was going on. I would highly recommend this place if you find yourself needing their services.

There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

Made an online appointment for urgent care earlier in the day and then showed up 10 min before my…read moreapt as a new patient. Insurance info/ID check took ~5 min to check-in. I was called back at my appointment time and had vitals taken by the same woman, TJ, who checked me in. After the initial vitals/background info collection, Mei, my nurse practitioner came in about 5 min later and did my evaluation. Overall, I had a very good experience and everyone was very friendly. The space is clean and has an open inside waiting area.

You can walk in, but you will be asked to fill out your info on a crappy app with the exact same…read moreinfo that you already gave to the receptionist. Their system dictates that people who have made appointments in advance online will be taken before walk ins. You will be waiting potentially for hours while you wait to see if people show up for their online appointments. So it's not really URGENT care, it's online appointments to see a doctor that you come in for. They do have coffee - so there is that. I had to leave here and find an actual urgent care that could tell me when I could see a doctor.

I came here on a weekday afternoon to visit the urgent care. You are able to book ahead for an…read moreapproximate time slot and come in around the time you will be seen. Unlike downtown bellevue urgent care the time to show up was accurate and I was pleasantly surprised by the efficiency of the visit. They were able to get me in and out within 40 minutes. All the staff were so friendly and helpful. The front desk lady was kind and thorough and both the MA and Doctor were professional and efficient. The only downside is that they seemed a bit rushed which is why I gave it 4 stars. Overall, would definitely come here again - one of the best urgent care experiences I've ever had in my life!

I'm over this place. Every time I check in or call someone has an attitude…read more Hire someone to answer the phones that actually wants to be helpful and doesn't get annoyed when people call...

I had a great experience! Went on a saturday at 11 was seen within 30 mins for flu symptoms and…read moresinus infection. Tests, labs, and CT scan took 3 hours and everyone was very nice.

If I could give the urgent care minus stars I would. There was nothing urgent about this facility,…read morenor was it caring. It was the first time I had gone there. I rarely go to urgent care, by the way. I went mid-week, mid-day last month and waited a long time before being taken to a room. After several hours, a doctor finally saw me. They said that they had just come in for their shift, noticed I had been there 3 hours, and no one had seen me! The nursing staff was barely there and inattentive, and the facility did not seem busy. Nurses would say they would come back and they didn't. The nurse who put in the IV did not appear to clean their hands and did a horrible job putting it in so much so that it was painful. Awful. Awful. Awful. Worst medical "care" ever.

Honestly we have been coming here for over a year. I never had any issues scheduling or with the…read morestaff. Everyone super nice. I come here when I can't see my Dr. The whole family actually come here for whatever reason when sick if they can't see the Dr. They really do care about their patients. My mom got seen here few times as well and they addressed her issues and dealt with it. Thank you everyone for being awesome

I'm quite disappointed with this place. I've never felt like my money has been wasted on this…read moreservice. do not waste your time. I'm still waiting for a response from Kristina Stover PA-C, Erin Olanrewaju, DNP, Erika S, for a response back to my inquiry I was told to wait until end of day today and if I wanted answers to my question I would have to make another appointment and pay for a faster response. please go somewhere else.

Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Utilising my Perks of being an employee and a really good experience overall. It's very convenient…read moreto get appointments and the staff is very helpful. There is a nice waiting room and coffee machine.

They do their best to accommodate your schedule needs. I've received great service. The doctors…read moreand nurses show empathy and have great listening skills

My husband was seen at another urgent care and they ruled out COVID and the flu but did not go any…read morefurther. At Overlake The doctor was very thorough and told us that my husband needed to go to the ER. He didn't know if it was an aneurysm or a stroke but he needed to be seen. Turns out my husband had a small stroke and is doing well now.

Rudest staff you will ever meet in healthcare. They have all assembled here because no one else…read morewould work here. Find another place when you need care.

Thank you, dr Robert Olberg Very friendly, pleasant staff…read moreready to help and listen. Every concern was addressed.

I had a great experience here. The front desk receptionists were so helpful in scheduling and…read moremanaging documentation. I had an appointment with Dr. Brukhis and she was very responsive to my concerns. The medical staff were very helpful and supportive during my annual and follow up visits. I highly recommend this place for your next doctors visit.