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    Swedish Repairs

    1.0 (1 review)

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    7 years ago

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    Ben Moss

    Ben Moss

    1.6(9 reviews)
    9.9 km

    In 2012 I bought an engagement ring from Ben Moss in Regina, Saskatchewan for $4500.00 and the…read morerelationship ended before I proposed. So the ring has been sitting in a safe until a month ago. I was told that Ben Moss would take a previous ring in on a trade. So I brought the ring in a month ago for them to send the ring to their office in Toronto and was told that it would be two weeks. I just got off the phone with the manager of the store and he told me that I wouldn't receive any valve for the ring to trade. The reason is that there was a bad diamond in the ring and I could pay extra to replace the bad diamond and then pay another $90 to send it back to the main office in Toronto to get the ring appraised. So basically, Ben Moss is telling me that they sold me a $4500.00 ring that had a lifetime guarantee that had a bad diamond in the ring. When the manager told me that it wasn't his staff that sold me the ring and he would like to help me pick out the perfect engagement ring, I told him I would be taking my business elsewhere. I would strongly suggest that if you are looking to make a substantial investment in purchasing jewelry look at a different company.

    Bought a 10 k gold bracelet on line at first I was impressed it came early. I put it on and the…read morebracelet fit ok even a little loose. while sitting outside with family I felt a slight tickle on my wrist it was the bracelet it broke. I read the papers that came with the bracelet, to save time I decided to take it to the jewelry store at south center mall. First they tried to tell me I had to send it back by email I pointed out where it stated you could bring it to the store. Then I was made to feel that it was my fault for it breaking it by now I was getting annoyed I stated what is the problem either send it to be fixed and or replace it after all I had only had it on for an hour or so. Finally they prepared forms to send it for repaired at my expense ! and tried to sell me a plan that covers any damage for life. So after receiving the bracelet and wearing it for an hour or less I had to pay to get it fixed. So not impressed with this store it's staff and the whole Ben Moss experience I doubt I shall ever buy anything from Ben Moss again. It says a lot when the jewelry store doesn't even back its product , have sent a email to Ben Moss with these concerns we shall see what kind of customer service I get at this point my hopes are not very high.

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    Swedish Repairs - jewelry - Updated June 2026

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