I bought all new appliances here in 2008. Excellent…read moreservice from Steve. And over the years , naturally, I've had to replace most all over again. I've dealt with Steve, Eric and the owner Jeff. Always professional, courteous and friendly service. Competitive pricing. All my installations have been expertly performed. Refrigerators, dishwashers, microwave, and AC systems. Satisfied with all Especially the split AC system I just had installed. The installers were professional, neat and expert I their work. Very pleased.

I was gifted a Webber BBQ from home appliance in June. Three months into having the BBQ, the flame…read morewould drop off causing a propane build up under the hood of the bbq. Confused as to why my grill stopped heating I touched the knob to see if a friend had maybe turned it off and it led to a big explosion. After contacting Weber, they hit me with a legal waiver and said they won't come fix my practically brand new grill unless I sign it. Home appliance was made aware how ridiculous that request is because all I am asking for is for a professional to come and fix it and they're doing absolutely nothing about it. Really shitty customer service. As a long time resident of Oceanside I hate to bash a local store but the owner Jeffery didn't help at all with the situation. The least he could do is send someone to back their products and warrantee. Since the owner is now trying to turn this situation on me (on my google review) I am adding to my original post. I never threatened to sue, being there is nothing to sue for lmao. They asked me if I got burnt and I was honest and said my eyes and hair were burnt but then responded how grateful I am that no real injuries were a result of the explosion. Get your facts straight home appliance before trying to turn it on me. You sold me a malfunctioning grill and are letting Webber play games with me. Your own employee's exact words were "one thing has nothing to do with the other and they should repair the brand new grill". My advice: purchase from retailers who back the product they sell and if there are issues within the warrantee they honor that. Any other appliance store would take back the BBQ or replace it. All I was asking for is someone to come and fix it. Costco's just around the block and you won't have to deal with this !

Thank you to store manager, Frank, for a very competitive price on my new washing machine…read more Delivery was on time and installation was professional!

Mark is the best. i sneezed and he ran across the store to get me a tissue he's a real one…read more definitely go to this store.

Ordered a mattress and box spring and when it arrived on July 19, it was clear that the box spring…read morewas not needed and the delivery crew loaded it back on the truck. The box springs was even taken out of the original plastic wrap. I was told it would take 3-5 business days for the credit to my AMEX for the box spring to appear. By July 24, the credit ($271.87) was not on my AMEX nor was it in their system. On July 24 I spoke to the store manager, Sanjay, where I bought the merchandise he indicated it should appear soon. On August 3, there was no credit to my AMEX account and in speaking with the store manager again, he indicated that there was nothing he could do and that it was something that "corporate" needed to address. He gave me a case number and indicated that "corporate" would be in touch within me in 48 hours. As of Aug. 6, I had not been contacted so I phoned the local store again. I spoke with the person who sold me the mattress, Daniel, who indicated he would look into it. Later that morning, I spoke with him and at that time he noted that I should see the credit by next Friday, August 15, about 20 days after I had the box spring returned. This should be simple credit transaction not requiring multiple follow-ups and resolving the matter as promised (i.e. in 3-5 business days). I phoned the customer service number on August 6 to check on the status of the credit but, the prompts would not allow me to do so. And I was unable to speak with a person to resolve the matter. Similarly, the live chat online feature could not provide any information on the status of my case and the related credit. It's 2025! We can order items online, receive them the same day and if needed return them through a smooth process (e.g. Amazon) with no customer friction. Mattress Firm and its parent company are negligent in resolving a simple crediting of funds. Perhaps they are just taking the "float" on the credit amount which I suspect is quite large when you add up all the refunds. Whatever the reason, I won't be shopping there again and I would urge others to strongly consider other options for purchasing a mattress.

Employees were helpful, store itself was good. But company refused to replace mattress I bought…read morefrom them Went there 2 weeks ago looking for a new mattress. Tried one and thought I liked it. Once it delivered I soon realized it wasn't the right choice after some nights. Was trying to get them to replace the one I just bought and flat out telling them I'd pay more for a different mattress. They refused due to their new policy they made a week before I went, saying I had to wait 21 days for an exchange. I have gone 2 weeks now and my sleep has worsened as well as increased body aches. I decided to buy a new mattress somewhere else and I never plan to buy from this company again

Love the service. Delivery was excellent as well as setup. Love the furniture and so far I am…read moreenjoying it.

Hey folks, welcome to Lazy Boy Furniture stores in Rockville Center Long Island…read more Wife and I are on a quest for new furniture. Some of our furniture has been with us quite a while. (Granny's stuff is over 100 years old). Let's just say, it's time for a fresh vibe. Our furniture Odyssey has led us to many different stores over the last few weeks. It was refreshing to experience the relaxed shopping experience at this Lazy Boy. I only knew about this brand from 'Let's Make a Deal' ..they gave one away every show. But now inside their cool Pizza shaped showroom, I got to check out the Lazy Boy experience first-hand. A more upscale product, each Lazy Boy piece can be custom-designed to your choice of Fabrics or leather. Also saw the throne for the King of Kings to watch your sports. This oversized leather chair was fully motorized and came with both Lumbar and neck supports. The chair's remote was wireless, Soo cool. The control even had a "find my remote" feature. Priced at $2,500, it was the most comfortable reclining chair I ever lounged in. I've realized that when you shop for furniture, you get new ideas and your plans change. I'm very grateful to my courteous salesman and the relaxing experience I had at this Rockville Centre Lazy Boy. Be back again soon.

My wife and I just purchased a mattress here and dealt with Jim. I would recommend him as your…read moresalesman, he is down to earth, very knowledgeable about everything and was NOT pushy at all just to sell a mattress. We did not feel rushed in selecting what we wanted and he was able to get our delivery the next day. Also, the store was very clean and well kept. If you are in the area of Lynrbook I would definitely give this sleepys a shot and ask for Jim.

Very poor customers service And bad attitude from the old…read moremanger with the grey haired

Zero Stars if possible. Looks like this location is out of…read morebusiness. Thank God! The owner treats you poorly once they have been paid.

Don't go there unless you want to be ripped off! Customer service is horrendous! Trust me when I…read moretell you, you buy anything there and you will have a headache! One star because they suck.

Great prices and owner is a pleasure. Lot of stock, place is bigger than it looks. SAME DAY…read moreDELIVERY! The truck follows you home and delivers. Support local! Highly recommend.

Never refunded money after leaving deposit. He refused to exchange item or provide exchange for…read moreanother item. Very rude and abusive. Please stay away and go somewhere else!