For a salon that has almost a perfect rating, they sure messed up on my hair and were rude to me. This is gonna be one long review
My mom booked me an appointment with Jules, where I was excited to receive what was in the first photo. For the consultation, it lasted literally about 40 seconds to which Jules asked what I wanted, I showed her the picture, and said for cut I wanted to keep as much length as possible. She never asked me if I had virgin hair or what my natural hair pattern was. I now realize that should have been a red flag and I should have asked her if she knew how to do what was in the photo. I even asked her if the level of blonde in the photo was achievable in one visit, to which she didn't respond to. The ENTIRE time she was bleaching my hair she was doing it messily and getting bleach on strands that weren't supposed to be in it. There were multiple times that Jules was asking another coworker (Madinah, who is wonderful btw) how to do the technique. At that point I knew I should have just left but I figured that she was the professional-- and the fact that Jules was already halfway through the back of my head when she started asking for help-- that it was pretty much too late. When it came time to apply the toner, Madinah was helping Jules (even though I wasn't her client at all), and Jules kept messing up on which toner to place at the root and which to place at the ends. Jules was literally laughing about it when it could possibly mess up my hair? Then, at the end of the appointment I was left with what you see in the second photo. My mom called them to complain for me because I felt that if I complained on the spot, I would have been dogpiled and made to believe it was good. Jules was supposed to call my mom back and didn't at all, so we went back to the salon to which the owners, Kylie and Denise tried to immediately book me to fix it without even asking me what was wrong. My mom jumped in and pointed out how the front was not lighter like the photos, and how it was NOT blended whatsoever. Kylie then said it WAS blended... Lol. Anyways, at the end of that they basically made it seem like what my problem was that it wasn't as blonde as the photo, when no.. you just didn't blend it and bleach the front part like the photo did.
When I came into my fixing appointment today, Jules also first came up to me and said that she forgot to tell me that it wouldn't be as blonde as the photo. I told her that wasn't my problem, the problem was the uneven-ness and how the blonde wasn't in the front. She ignored that and said okay i'll bleach that and make it blonder. At this point, again, I should have just left but I was made to feel as if I was wrong? Throughout the entire time Jules had to ask Madinah what to do again. Madinah explained and Jules immediately forgot and laughed about it. Oh, I also forgot to mention how they scheduled my fixing their mistakes appointment for 12-1pm, and after that Jules had another client. Her client then had to wait and they made it seem like it was MY fault and that I was the burden. Throughout the rest of my appointment I had the receptionists (including Kylie's daughter) and Madinah tone, wash, and blow dry me. While they made Madinah and the others work to fix my hair with no pay, the owners were cutting each others hair and washing their coworker's hair in the sink. Anyways, the final photo is not horrible-- yet it is NOT what I asked for and my hair is extremely damaged. I was treated as a burden for wanting them to fix their mistake and they were rude to me as I left.
I do appreciate Madinah, Alexi, and Kylie's daughter for everything they did to help me. If Jules was did not have the skill set to do what I asked for they should have TOLD me or the owners should have stopped it before it got to this point.
Did I mention that this cost $339? Oh, and btw their cups they put their combs in to sanitize had a dead fly in it. Also, I can guarantee they are blaming me for this/acting like I was overreacting. Please, take it from me and don't come here. read more