When first visiting the spa I was very pleased with the service received when I was serviced by the owner Rupa, when rescheduling follow-up appointments I confirmed bookings with Rupa and each time (total of 3) I was assigned a different technician the day before my appointment. I found this to be very disrespectful to accept and confirm an appointment and then change the technician at the last minute. The reason given for the change is "I won't be in that early", if that's the the appointment should not have been confirmed. A schedule is provided on your website allowing a customer to choose who they would like to service them, to undue that choice is horrible customer service. Respect your clients - I will not be back. read more

One of my junior sailors (active duty Navy) went to get an eyebrow wax, due to different upcoming commitments out in town (parades, color guards, volunteer events), and unfortunately things did not go as planned. She came back with bot of her eyes very badly hurt, just look at the picture! How is it possible that someone who can OBVIOUSLY not perform a proper job is allowed to do that? Neve mind the look, THE PAIN and discomfort my sailor is in right now. Of course, when she called the place to tell them about it, she got nowhere with whoever answer the phone. I would say, avoid this business as they obviously have little to no regard on their customer's safety. Awful, plain awful. read more

Sweet Nothing Spa - A very bad wax job. - Sugaring Near Me - Boston, Massachusetts

Sweet Nothing Spa is a nice place to get sugaring done. Owner is very kind and makes a nice ambience for customers. A little overpriced for the service offered but would still consider going back! read more

Do not go to Sonya for brows. Did not follow instructions and now I have no brows left.

I've been here for waxing and they are the best. It's all natural. No chemicals and my skin is smooth when I leave. I would highly recommend for waxing or a facial. read more

I just left my appointment here and have to be honest and say it was the worst sugaring experience of my life. I've been sugaring for 8 years so I'm not new to it by any means. I'm not going to name who was my esthetician because I don't want to just out someone on the internet. But this person stayed in the room while I got undressed, didn't even leave to offer some form of privacy. She also sugared me AGAINST my hair growth... AGAINST! The like number one thing to NOT do. It's sugar, not hard wax. That's why people with sensitive skin get sugaring done instead. She flicked sugar into my hair, got powder all over my top, and there was zero aftercare other than water... it was really shocking to me. She was a nice person it has nothing to do with her character or personality, but she was unbelievably unqualified for the job. I'm not able to speak for their other services, but this was my experience with the sugaring. read more

I had my eyebrows waxed (not sugaring) and a manicure done at Sweet Nothing Spa. I booked here because its close to my office and I needed to kill time during rush hour, and I was very pleased. Eyebrows: Very thorough. They use hard strip wax, not soft wax, but surprisingly I didn't break out or react badly. I have sensitive skin and I usually don't go to places that use hard wax so I was expecting the worst and wouldn't ding them for that, and the results exceeded even my best expectations. My eyebrows looked awesome and redness went down really fast. My boyfriend commented that I looked really nice when I saw him later. Manicure: I HATE manicures, but I was actually really relaxed during this one. I always get very antsy from sitting still and I've had bad experiences with manicurists doing a number on my cuticles, but my manicurist at Sweet Nothing Spa was super gentle and so sweet. The manicure ended up looking amazing and my nails are all perfectly uniform so I'm really excited for them to grow out evenly. I'll definitely be booking again! read more

More about Rupa than the place itself. She is extremely rude, impatient. Makes you undress while she is still in the room. In a rush, for no reason, even when you have an appointment. Quite condescending and makes you feel unwelcome. And in such a rush, will cause you more pain than necessary. I also think most reviews here are fake. 0/5 Never again. read more

For some reason Boston seriously lags behind in the beauty department. It's super rare to find any business that offers sugaring, for example. I was ecstatic to find Sweet Nothing Spa. I booked my appointment with Rupa shortly after discovering her on Yelp. Rupa is punctual and responds back to texts pretty quickly. Sweet Nothing Spa is cute and more importantly, really clean! Rupa is a perfectionist when it comes to sugaring, which is much appreciated. Her shop is located downtown steps away from the orange line on State. She's on the 4th floor in the Jewelry Exchange building. Sugaring beats waxing in almost every aspect. Get with it Boston! YELP'S 2019 REVIEW CHALLENGE: #26 read more

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Struggling to decide whether or not to write a review. But I think it's important because I chose this sugaring location due to reviews and I want others to have my experience to look at. Nina was very nice, but ultimately I wish I didn't get the Brazilian here. I used to get sugared in my early twenties in LA, so I'm not new to it. It's never been painless, but I had a particularly bad experience here. I have extremely large bruises all over my intimate areas. Which would be disappointing but understandable if the job had been thorough, but sadly because of Nina's sideways removal of the sugar wax, there remain many hairs in various areas and many that were broken at the root instead of removed. I am very sad because I got this done for a special surprise for my 3rd year anniversary trip to the bahamas. And now I look like my pubic area got into a fight with similar hair removal results as shaving. Side note: everywhere I have gotten sugaring done before there has been a receptionist and separate room. Though there are coverings so the place you are getting sugar waxed is semi-private, the ceiling is open and anyone in the small building/room can hear. Further, I have always been able to get undressed on my own and get under a privacy sheet. There was no such thing here, I was instructed to undress while Nina was in the room. This is likely necessary because of the small semi-private way this spa is set up, but it made me uncomfortable. Not sure if this is a Boston/New England thing as this is my first time on the east coast, but from now on, I will go back to LA to get sugaring done. read more

Just had a facial. Gal was very nice but facial was very basic. All I heard was the opening of things for the actual facial and water running. Was left in room twice. No hand or foot massage as with other facial. Not very relaxing at all. read more

Rupa is amazing! I have been seeing her for sugaring for over two years. I would not go anywhere else. She is meticulous, professional, and quick. The spa is calm and clean. read more

Sonya is THE best. She is so awesome and she makes me feel so comfortable!! I will continue to come back here!! Plus!!!! sugaring is so much better than a traditional wax and it's seriously changed my life. read more

I decided to try a new sugaring spot since I haven't found a good one since I've moved back up north. It was clean, calming and professional. I had a Brazilian with Nini G and was nervous because it was closer to my time of the month and if you get waxed, you know how bad that hurts. This was one of the easiest, least painful and quickest sugar waxes of my life. She was extremely personable, so sweet and caring. I will definitely be a repeat customer for sugar waxing and hopefully try my first facial. Definitely recommend. read more

Went here yesterday for my first bikini sugaring. Saw so many good reviews about Rupa but could not get in w her. I had Nini do my sugaring. She did not disappoint. Sweet girl, very thorough. Made me very comfortable during the process. Upon inspection when I returned home, she did a perfect job. Highly recommend. Want to add I had trouble booking on the website but Rupa was extremely accommodations via text. read more

I have never written a bad review before but this experience was inexcusable. Do not get your eyebrows threaded here. The woman acted like it was her first time holding a piece of thread and she admitted that she was new. I felt like a test patient and I did not trust her with my eyebrows. I was sitting in the chair for 30 minutes when typically threading takes 5ish minutes. She also plucked the majority of my eyebrows - I went to get them threaded not plucked. I asked her to just clean up my eyebrows and keep the thickness and she ended up taking off half of my left eyebrow. They are so uneven and my left is completely without an arch now. Cannot stress enough how poor of an experience I had. I'm sure their other services are fine but do not get your eyebrows threaded there. read more

I've had great a experience all around with this newly opened salon. The place was clean and well set up with all new equipment. Certainly the best reason to go is that it's impossible not to love the owner. She's personable and funny, in addition to being artful about her work and taking the craft seriously. Sugaring beat waxing in my opinion so I can see why it's catching on. It left my chest in great shape, and I spent the time laughing instead of cursing. The building is one of the classic jewelry hubs from when that industry owned the area. Look for the black "Jeweler's Exchange" sign on the building. It's in the heart of Downtown Crossing, right off all the T lines, so it's hard to beat the location. I would definitely recommend giving this new salon a try! read more

Sweet Nothing Spa - Losing the chest hair! - Sugaring Near Me - Boston, Massachusetts

I would not recommend sweet nothing spa. I went there to get my wax due to its great reviews but was highly disappointed from the get go. The salon looked tacky and the owner was rude. I walked in and was told to sit down whilst she carried on her conversation with her friend im assuming. I was then brought into a tiny room with bright lights where I was told to strip down whilst she stayed in. I don't know if this is normal but a little bit of privacy would of been nice. Then throughout the waxing I was told to go into different weird uncomfortable positions and she then tweezed and kept pinching my skin. The waxing was also painful with big chunks done at a time and she was pulling the hair in all different directions. I'm not a waxing expert but I'm pretty sure that's not right. I left with my entire downstairs burning and when I got home I realised that z lot of hair had been missed and read more

Rupa and her team are the best of the best and could NOT say more amazing things of how skilled, timely and professional they are. A full brazilian with Rupa does not hurt at all and I have never had this experience until going to her and her team! I would give them a 10/10 read more

I have never left a review on anything before but I had been going to Sweet Nothing Spa for a couple of months and was usually content. One day I came in for my Brazilian and Full leg... the waxer let me know that my bottom half wasn't ready to wax because ( I shaved the bottom 2 weeks prior ) so I asked if the upper half was ready and she said yes. Great chat, I'm always happy with my results so I trusted that everything was fine and ordered my Uber. Right before walking out I used the bathroom and realized the upper leg that I got waxed was very patchy with leftover hair. I waited until I got home and sent a message to Rupa. The next day she responded and accused me of telling the waxer to wax my upper half even if it wasn't ready. (Why would I do that If I was okay with not doing the bottom half when she told me it wasn't ready?) So I denied and Rupa insisted that I should've waited even though I was told it was ready. She also insisted that I come in the same day even though I said I wasn't able to due to work. This continued for a while... I asked for a refund and she offered me $10 off my next wax. I don't think that's fair given that none of this was my fault. She then blocked my number and never reached back out. This was my go-to waxing place and it makes me sad that as a loyal customer she couldn't handle it better. Very unprofessional and unfortunate. I had never seen the other reviews of people also agreeing she's rude!! I hope she realizes it's only hurting her business... especially with the way she replies to reviews, why so much gaslighting? Accept your mistakes! read more

Sweet Nothing Spa - Sugaring Near Me - Boston, Massachusetts

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NEVER AGAIN. I've been growing out hair for about 30 days because Because you need to have a certain length to be able to do Sugaring. So almost 3 weeks i wax saving hair to start the sugaring cycle. Today was the last straw. I went in there with very, VERY specific instructions as to what I wanted done, which was the most basic cleanup possible. She proceeded to do whatever the she wanted to do. When she was done and handed me the mirror, I literally was speechless. And to make it all worse, she said she didn't understand what I wanted which is why she did whatever she thought I wanted. I think because she is not from this country she has hard time understanding what the client wants and i have no problem with this, but not at the ALMOST-Medical establishment. Not to mention my whole skin broke up next day. I left that location crying, once again. I will never give them my business again. read more

Sweet Nothing Spa - My whole skin is ruined now. - Sugaring Near Me - Boston, Massachusetts

I had scheduled an appointment that ended up being cancelled. The message didn't make it to me and I ended up waiting 20 minutes in the lobby for an appointment that wasn't going to happen. I'll admit. I was rude. And then when I thought I had been stiffed a refund I felt that I deserved, I was indignant and far meaner than I intended to be. The staff was professional and understanding. Treated me with respect despite my petulance, and offered assistance despite my unwillingness to take it in the moment. Although the service was never completed, five stars for patient and kind customer service. read more

Booked online for the first spot of the day (9 am), got there early, walked in at 9 and was told my appointment was cancelled because they didn't have anyone who could perform the service that day. Would have appreciated a call or text before I woke up on a Saturday morning to relax and got turned away. read more

I highly recommend this business. Rupa is pleasant, professional, and has good attention for detail. All crucial characteristics of a sugarista. Getting hair ripped out of sensitive skin can't ever be comfortable, but she makes it as comfortable as possible, both physically and socially. I found Rupa through the Yelp reviews of her previous location when I was looking for sugaring services after moving from California to Boston, and I've been coming here to clean up my bikini line for a few months now. I'm surprised there aren't more reviews on here for her - I think Yelp must have created a new page when she recently changed locations. The new location is great though. It's in a building full of diamond stores. Easy to get to on the T and reasonably easy to find, while still feeling kind of discrete. read more

Ive debated for about a month if i should do a review on this location. Now im sure i should because it seems to me some of the reviews are less than truthful. The sugaring service is done in the back of a hair salon. There are bugs flying around and loud music. The table that rupa has isn't sturdy and there is not enough space for you to swing your body on the table. I got sugared 2 times as well as i brought my boyfriend to get sugared. Our first experience was great the second time both him and I experienced horrible ingrowns and he reviled to me he was bleeding during the service. I have been getting waxed for 10 years i take care of my skin i exfoliate before my service and also during the week to avoid ingrowns. The second time we went the sugar was cold and very very VERY painful. She normally places the sugar in the microwave she does not have a warmer. I had to tell her to stop the service because she was hurting me so bad. My bf also informed me she just kept ripping the hair off rather than talking him through the service (this was his first time waxing) he was in alot of pain and bleeding. We wont be returning ill be finding someone else in the area that has a real spa and not in the back of a run down salon with no parking. Side note: Yelp does not highlight bad reviews. I knew she was going to GASLIGHT what i said by saying a bunch of nothing.The reviews on google look fake tbh. If i did explain the situation to you look how you react and every person that has had an issue with your business has had the same horrible reply from you. Also about the bugs you told me word for word "the bugs are attracted to the sugar". The door was never open one time when i went for a service. The salon is dirty and thats that. Idk who's been doing the inspections for that place but clearly its not the clean spa you have pictures of on here. Idk why you lie to your customers making it seem like u have a nice clean spa meanwhile you are in the back of a dirty salon. Ive got sugared a few other times not one other salon had bugs flying in my face during the service. I can do 5 mins of research on google about sugaring and most professional sugarers have a warming pot. The pain I felt getting sugared by you is valid and also the bleeding my boyfriend experienced needs to be known. When men come to get sugared you need to be more careful. He shouldn't feel like he cant speak to you and say this hurts bc you wanna rush the service. You don't get to control yelp and make fake reviews that's why your mad. read more

Conveniently located, very clean, and one of the few places you can find that does sugaring in Boston. Finally I have my new spot! Rupa is very sweet and it was a painless experience. I will be back! read more

Didn't even get a chance to go there. Made an appt and cancelled between 24-48 hours before. Days later I was charged for the service. Reached out to the number and inquired. Was told this is the policy if you cancel less than 48 hours before your appt. This is understandable but the way I was spoken to was not ok. She was rude and when I said she should remind people of this policy when they are cancelling within 48 hours and her reply was that she was busy and couldn't continue the convo. When I replied that she should brush up on her customer service skills she blocked my number. Mind you, this is the only phone number listed for this business so now I have no contact info to try to rectify. Crazy part is that I had to reschedule due to an emergency and was planning to reschedule AND book hundreds of dollars of more services but that definitely will not be happening now. I understand having a one person business is stressful but try not being rude to customers or potential customers. read more

Rupa was great! I was in a pinch to get a full bikinI before a trip, and found the please on yelp. She was very accommodating and did a great job in the short window of time she had available. The place is incredibly clean, has a discreet atmosphere, and she is very professional. Crazy to think someone could possibly give this place a 1-star review. Definitely recommend!! 5/5 read more

Easy to schedule. Service was high quality and efficient. Love this place!

First impression was more than enough for me to lose interest- make an appointment Friday afternoon for Saturday afternoon- tested positive for covid and reached out to the office twice via email and called twice and got no answer. When rupa decided to get back to me the response was bery dry and not inviting "sorry you have covid but our policy stands " after reading past responses to reviews from the owner talking about how the pandemic hurt her business a decent human being would make an exception and not penny pinch‍ that down payment will be the first and the last dollar they ever receive from my end. Wouldn't recommend read more

waste of money, bad sugaring experience. For $110 I have most of my hair still left on my leg. the young girl did not even know how to do it at all. I will definitely not go back and make sure none of my friends waste their money either. read more

Rupa is the only one I trust will do a quick and thorough job! I've done sugaring with a few different estheticians, but Rupa was the best. Sugaring is way better than wax, every time I do it my hair grows back less, thinner, and slower. I've been with Rupa since her last location. She is amazing, and I highly recommended you book with her! :) read more

I'm lucky to have found Rupa for her amazing Eyelash Lifts! Having discovered the Lift service when I lived in Austin 2 years ago, it's been a struggle to find a high quality, consistent Eyelash Lift stylist and salon in Boston. Rupa is warm and friendly yet a perfectionist who is very thorough and precise in her treatments which ends in fantastic looking results. I highly recommend her if you are looking for a beautiful Eyelash Lift in Boston. read more

I used to go to Sugaring Boston once I discovered sugaring but unfortunately, they made changes to the staff and the service became subpar. I personally prefer Rupa because of her gentle but very precise touch. Once I learned that she would be at this new location, I booked an appointment immediately and I had to travel across town but it was beyond worth it. I highly recommend Rupa for all your sugaring needs! She is genuinely sweet, GREAT at providing very consistent results, and you always leave satisfied and feeling brand new! I know I sure do. read more

I had an appointment for sugaring about a month ago and it was great!!! She was great, the service was great. I have sensitive skin and coarse hair and I had no complaints read more

I am honestly so grateful for Rupa at this location. She's amazing, very friendly, and makes sure you are very comfortable while she is tending to your sugaring. read more

I've been consistently getting sugared outside of Boston for over 3 years and have had my fair share of Brazilian disasters. Upon moving to Boston, I was worried that I would only have one sugaring option that had pretty terrible reviews. And then I found Rupa! Rupa is so kind, and incredibly communicative both in scheduling and during the sugaring process. She is thorough and is incredible at making sure no hair gets left behind. Getting sugared is uncomfortable and sometimes painful, but Rupa makes the process quick and easy! read more

I highly recommend Rupa for sugaring. She is super quick and efficient, which makes all the difference in the world when you are having hair removed. read more

Rupa is the best of the best, fast, meticulous, and I feel safe knowing everything is clean and sanitized. She puts you at ease the moment you walk into the space. The spa is relaxing and serene and CLEAN. I also really like the parking lot right in front, I know my Brazilian is about 20 minutes so I only end up spending $7. Definitely worth the price of not having to circle the north end for parking. Really can't recommend her enough!! read more

First time trying sugaring and well most likely the last! Rupa was very nice but unfortunately the process was way to painful for me. I've done waxing before which did hurt but this was torture! I cried half way through it - sobbing i left in tears! Wasn't prepared for that lol anyways the place is nice and clean read more