The employees are super friendly and always trying their best to make parents, students, and customers lives easier! If you ever are thinking of signing your kids up for swim lessons this is the first place I would recommend! read more

Waste of time and money. Rude owner, and clueless staff. We were there for about 3 years and got to the point where our kid was not progressing, blaming this on the kid without suggesting an action plan to improve. Their only option available was to change instructors and schedule. There is a big instructor rotation, and zero follow up with the parents on the kid's progress. The school's interest is to keep the kids on the same level for as long as possible, up to a year or more, as told directly by the school's owner. This means they are neither learning new skills, nor working on the ones the kids need to improve. They also allow older kids to use the restrooms and showers of the opposite sex without a parent present. Nothing was done when both parents complained about this on several occasions. When we emailed the owner to express our dissatisfaction and submit our cancelation, as we couldn't see our kid's account on their app since they changed our scheduled, instead of receiving a confirmation from them, we got a call from the owner where she screaming said that this is the way she runs her school. Zero people skills and customer service. If you want to pay good money for your kid to play in the pool, this school is for you. If you are looking for a place where your kid can learn how to swim, be confident in the water, and you are concerned about their progress, find a different option. read more

My 11y/o son has special needs and finding a suitable swimming place that he would feel comfortable in and that I would feel his safety is of outmost importance was a challenge to locate. Swimtastic in Franklin has been incredible in helping my son build his swimming skills while also having fun in the process. He looks forward fo class weekly and parents can view and monitor their children during the sessions through a separate room with dividing glass. Danielle, the manager, is so accommodating, helpful and incredible to work with. I can't speak more highly of this place and highly recommended read more

Their billing system is a mess. After withdrawing from our program I was incorrectly charged twice. The first one took weeks to resolve after multiple phone calls reminding them that they owed me a credit. Still dealing with second one! Baby class is a joke. 15 minutes of instructed class, then just as much as "free time", which with a one year is pretty much just the parent swimming around with them! Also no lights in the parking lot our entire winter session! They are lucky no one has slipped yet! Not worth the money! read more

Very rude owner and manager ... dont waste money here ... zero group activity ... 4 kids one teacher.. 5 min per child with a non certified teacher for $25 per class read more

This is a fantastic facility. The instructors are patient even with the most fearful students. I cannot believe the progress my son has made after just a few weeks. We will definitely have him continue in the program. The facility itself is clean, and obviously well taken care of. With the added bonus of free family swim, this is definitely a 5 star program. read more

This is the best place for kids to take swim lessons. Warm water, small class sizes (usually no more than 3 to a teacher), and friendly teachers all combine to make this the only place for swim class. Now I wonder if they will teach fathers who are weak swimmers. read more

Good management...... they offer a 3 lessons for 1 lesson price ... to satisfy miscommunication happens earlier with them .... thank you guys read more

We just completed a class session for my 7 year old son. He hadn't taken swim lessons in awhile and had developed a bit of a fear of the water. I would rate the facility and our experience with the management and the swim store fair (2 - 3 stars). There is only 1 family bathroom and after 5 years old a boy cannot be in the womans room. I understand the reasoning, but then more than 1 changing room is needed. The pool was closed unexpectedly and we were not notified before class. When I complained, I was told everyone was notified. We weren't. All I really wanted was an apology for the oversight, but they just kept insisting that we were called or we should've checked Facebook. We purchased a pair of goggles from the swim store for $15. The first pair we were going to buy was broken. The next pair broke as the instructor was trying to fit them on my son during class. After class I was told they were only $15 googles so that was too be expected. I purchased a new pair from the store with the bullseye logo for half that price that lasted thru the whole class. Now for the 5+ star part...the swim instructor we had - Kira - was absolutely amazing! She made an effort to connect with my son and pushed without being too forceful. I can't say enough good things about Kira and her teaching. She got my son to enjoy the water and even want to continue classes. read more

I paid in full for the year of 2019. Decided that since my daughter gained the skills she needed in the last 6 months of classes, that we would no longer need Swimtastic's services. Well apparently I cannot get a refund because I didn't change my mind in 48 hours of the signing the waiver. Such a scam. If I don't planning on using your services I shouldn't have to pay. I would only get a credit to use in the future. Which I do not need. I'm hoping the owner will contact me to issue me an actual refund and not a credit. Yes I signed the waiver that stated this, but not one single employee mentioned it to me either. read more

This swim school is absolutely horrible!!!!! I can not stress that enough. I brought my son here after reading reviews and everyone must be going somewhere else and mistakenly leaving reviews for this place. The instructors are terrible and the staff is even worse!! After three months he is terrified of the water now and has gained zero ZERO water skills, much less swimming skills. I tried three different instructors, three different class times to no avail. I held back tears for countless lessons as I watched him sink, struggle for air, and flail about as his "Instructors" watched. He was crying in the pool, telling them he didn't know how to do things and he was met with 'You're fine' 'Keep going'. One lesson was so bad that I finally could not stand behind that glass and watch him cry with fear and I pulled him out of the water early. Every time that I attempted to speak to the staff about this I was met with "Don't worry he is fine, he is just learning" but he was not learning anything. At not one single lesson was he given any instruction on how to hold his breathe and put his face in to the water. He was never shown how to blow bubbles but he was asked to jump in to the pool with out assistance and... hope for the best??? I called the swim school in order to cancel his lessons and I was told that we can not cancel over the phone but have to come in to the school in person in order to cancel. This is absolutely ridiculous from a school that has done NOTHING but make my water loving son fearful of water, has not taught him anything about swimming or water safety and has been happy to charge me time and time again with out any services rendered. Do yourself a favor and STAY AWAY FROM THIS SWIM SCHOOL!!!!! Its not a swim school at all, its a place for your children to learn how to fear water. I have every single lesson filmed and documented. And instead of proud parent moments its just a timeline of him learning to fear water, videos of him hysterical in the pool, videos of him pleading with his instructors, videos of him crying at that glass asking me to come and get him out of the water. For reference, my son is 6, he plays hockey, soccer, and T ball - This is not a toddler throwing a fit, this is a child who has learned fear of water thanks to this school. read more

I am very pleased and impressed with this business. The facility is always clean, the staff is always friendly and the instructors are very good with the kids. I have yet to have a bad experience with them! read more

If I could give zero stars I would. Owner is rude! Kids get 7-10 min of swimming for 30 minute class, the remaining minutes are them sitting on the pool stairs. Save your money and go to the Y. read more

My children have been doing swim lessons since January. I have a 3, 7, and 9 yr old in the program. We moved from TX to WI in Nov, and in TX, they were doing a fantastic swimming program that was very popular. So, I had high expectations when my children started here. I have been very happy with the lessons. They are younger adults that do the teaching, but they are great. They teach well, communicate well to parents after the lessons, and are patient with the kids. The class size is small (no more then 3 kids) and the facility (including bathrooms) are clean. At the end of each lesson, the teacher will talk to each parent, letting the parent know the areas the child will continue to work on and what the child is excelling at. read more