Great at watch repair and all types of jewelry repair and browse all of the watches and jewelry while you wait! Great and friendly service!

Bestreplica & Swiss Watch Factory "I had an extremely disappointing experience with this company. After paying for multiple watches, I received nothing of what was promised. Communication was ignored, and despite repeated attempts to resolve the matter, there was no accountability. From my perspective, this feels deceptive and dishonest. I want others to be cautious before doing business here -- my trust and money were taken, and I would strongly advise others to think twice before dealing with this company." read more

Place tried to offer me $800 for my Rolex. Could've just said it's not what she's looking for lol didn't know I needed to have a diamond watch to get a fair price for a Rolex that literally sells at market price $7,000 in 2024. Update. Just sold it for $3200 at ACE Estate. My second highest offer was 4000k which I shouldve took at the time but $3200 it much better than $800. read more

Purchased my Breitling navitimer here and I'm happy with the price and overall experience. They sold me the watch with a larger bracelet so that i could keep or sell the links. I would buy from them again. read more

George & Susan were very helpful!! Brought my wife's Ebel in & quickly received another battery....also had a Luminox need a battery & service to an old Omega that he finished for me & was very pleased. Had a nice watch collection there and plan on purchasing additional items there.... read more

I made sure to do my due diligence and research my choice of timepiece sales professionals. Read reviews and compared prices. I have to say unequivocally that The Swiss Watch Company in Houston is incredible. The watch selection is nothing short of amazing. The gentleman (George) that I had the pleasure of completing my purchase with, was kind, professional and very personable. The negative comments about this gem of a retailer, are to be taken with a grain of salt. Typically you are treated with the same respect you treat others. The transaction was quick, efficient and the watch was in my hands the next day in Wisconsin. I will, without a doubt, purchase my next luxury watch, from The Swiss Watch Company. read more

I brought in an old watch I had recently inherited to George at the Swiss Watch Company to be fitted and have a new battery put in. This company was friendly, professional and worked Urgently to take care of me. My watch fits great now and runs like a champ. I will be back soon to purchase my Omega! read more

Swiss Watch Company - Swiss Watch Company - Jewelry Near Me - Houston, Texas

I came in to inquire about a watch that I wanted to sell and the lady seemed very nice and welcoming over the phone but when I got into the store the lady become extremely rude and started asking me why I'm there. I went there to get an offer for my watch but she started interrogating me as if it was stolen or something even though I had all the proof one may need. She was extremely racist, derogatory, and disrespectful. The husband made an attempt to help but his wife kept on making sly comments that I'm just there to waste time. Terrible experience from a terrible business that is not even an authorized dealer. May god bless these folks. There wasn't a single customer there and the lady kept saying we have better things to do. What better things?! read more

Long time, loyal and appreciative customer of SWC 25+ yrs. George and his wife and staff are one of the most honest, helpful, friendly, caring, compassionate and loving folks to do business with. They treat me like an old friend coming over for a welcome visit. Now to the watches. They have all the top brands and prices for all budgets. My preference is Luminox. I've worn Luminox since my Boy Scout days. The SWC always has a great selection and gets the latest and newest styles when released by Luminox. They also have a nice and absolutely beautiful Jewerly selection. If you like to do business with some real good folks, give them a call! read more

These people are greedy and act like children. I was looking to purchase a Rolex that is worth $6900 and the man wanted $8400. I showed him on my phone how much those exact watches are going for ($6900) then he started acting like a child making excuses stating he has "the best watches around" and accused me of strong arming him multiple times when he is selling watches for way more than they are actually worth. He then said I was asking too many questions when I asked the condition of the watch, the year, if it came with authenticity papers, if it was serviced, if it comes with a box. These people are a joke. read more

This company is located in the building right across from the Galleria forever 21. The couple who runs this company are the sweetest people on Earth. I came looking for a timepiece as an anniversary gift for my boyfriend, and Susan was very helpful with finding the right one within the budget. They carefully choose the timepieces that they sell and everything here is authentic. They were never pushy and were very patient as I reviewed my options. Nonetheless my boyfriend loved his gift, and the couple even offered for us to come back so they can teach him how to properly take care of it. read more

Swiss Watch Company - Jewelry Near Me - Houston, Texas

They were closed actually and the owner let me in put a new battery into my 27 y/o Tag and away I went. The price was downright cheap and he fixed my band too! Stellar read more

Called this morning to see about getting my Tag Heuer Battery replaced. They told me it could be done while I waited and gave me a back story of maintenance I should consider as far as gaskets within the watch. Gave me a price out the door for everything. I decided to take it on my lunch break and within 15 minutes it was completed. He actual charged me less because the gaskets were still holding up well. So it actually came back at a lower price than I was given over the phone. I was appreciative of the honesty when he could have easily ripped me off. I would go back in a heartbeat to have more service done if needed OR buy a new watch. Side note - It's garage parking and the clearance of the garage is only 6' 5" so bigger trucks will need to street park. read more

George was great. I had fantastic service and received a great Omega Seamaster at a fair price! Buying a watch in person, is so much a better experience than online. There are too many scams and fake watches with crappy parts. Swiss Watch is legit! Highly recommend! I have a new favorite place to buy/and they service watches also! read more

Searching for a very specific watch I just happened to see it Swiss WAtch Co.'s site and they had the exact watch I was looking for. I had been looking for a few months and decided to buy a recently discontinued Datejust II. I called and started the dialogue, they sent me pictures, pricing and we very helpful. Upon arrival they were even more helpful in person. Small but well edited and well chosen selection of fine Swiss timepieces, accessories and some jewelery. They stressed how happy they were to have my business and I am certainly pleased with the experience. read more

Best prices...best service. Been going here for 8 years. I rarely review and when I do it's to complain...like most people. So for me to review positive it means I received best service and best price. George is a stand up guy. I buy pieces from 100's to 30,000. Check with george before you buy anywhere else. read more

A couple of years ago, I bought a Luminox watch from the Swiss Watch Company. Given that I reside 3,800 miles away on Maui, Gary made the purchase utterly painless, and personable. A couple of weeks ago, the battery in the watch died, and I took it to our one and only Luminox dealer (Grande's Gems) to have it replaced. I was told that, because I didn't buy it from them, they couldn't install a new battery, nor would they send it to Luminox on my behalf. I called Swiss Watch Company and spoke with Gary (who remembered me!). After relaying my difficulties getting the battery replaced, he asked me to send the watch to him, and he'd take care of it. The day it arrived at the store, he replaced the battery, checked the gasket, confirmed the watertight seal, then got it back into the mail to me the SAME DAY. If that isn't customer service, then I don't know what it. Living in Hawaii, I constantly deal with exorbitant shipping costs, and long shipping times. It's refreshing to deal with a mainland company that puts its customers and service first. I can say with certainty that my next watch will purchased through Gary and Swiss Watch Company. Mahalo nui loa!!! read more

I just had my Rolex serviced at Swiss Watch Company and they did a fabulous job! My twenty year-old watch now looks and runs like brand new. Very professional and courteous service, nice atmosphere in their new store, and nice stock of inventory. The service was completed exactly as promised with high level of attention to detail and quicker than expected. Very trustworthy business, you should check them out. You won't be disappointed. read more

What a great selling experience!!!! George made the whole process fast efficient and I felt that I got a fair price on my jewelry. I would definitely recommend Swiss Watch Company. Should you have any reservations and concerns about customer service and being treated right, give them a shot. They will exceed your expectations. read more

Excellent personable service! Today I brought in my Luminox chronograph to have the rubber strap replaced, which he had in stock for $45. It took 5 maybe 10 minutes to replace. Before that, I had the battery changed out in April and that took a mere 10 minutes for $20-25. He has the largest in stock of Luminox watches in Houston. Several places I've been to won't change the strap because they are not equipped, but sell Luminox, like Dillard's and Allen Edmonds. One other jeweler (down the road from this one) told me it would have to be ordered, but sells Luminox. read more

I bought a Breitling 7 years ago and didn't know how to take care of it properly. When it broke, Swiss Watch Co fixed it up like new for a very reasonable price. Even replaced the battery in my Tissot for free. I'll be coming back in a couple of years for my Breitling maintenance. read more

Called looking for a specific watch, was told they don't have it and hung up on me. This is not the Rolex experience and I'll be calling them next to let them know how this a authorized dealer conducts themselves and encourage them to pull their authorization. read more

George thank you for such great service! Now I see why my husband always comes back to you and refers all his friends to you! You truly try your best to make everyone happy with their purchase! Thank you for working with us and making our 6 year anniversary truly spectacular! Im just in love with my awesome watch and unique earrings that are one of a kind!!! See you soon to complete my set!! read more

I just happened upon this little shop while doing a google search for preowned Cartier watches, and I am so happy I did! I was toying with the idea of buying online, but I wanted to see the different sizes (in person) of the watches I was considering. I was not actually planning to buy from them that day, but I fell in love with one of the watches they had, and they gave me what I felt was a fair price. I spent a lot of time in there going back and forth on my decision and never once felt rushed. They made my experience feel very personal and pleasant. This will definitely be my go-to store when I am in the market for another luxury watch. read more

Was attended to by two very nice gentlemen that helped me replace a spring bar I'd lost on my watch. Will definitely be returning in the future. read more

NO INTEGRITY Yesterday I went to Swiss Watch Company at 10:30 am to look at a pre-owned watch that I had seen online. Joseph originally helped me. After seeing the watch I told George Cronfel, the owner, and Joseph that I wanted to go to a couple of other shops to see other watches I had seen online. I returned less than an hour later after realizing that I wanted to purchase the watch at Swiss Watch. I took in a high end watch that had been given to me (but was not my style) and asked about trading it in against the new watch. George gave me a ball park price of $1000 but said he would have to talk to another watch broker to confirm the price I left with my original watch and George was going to call me after he talked to the other dealer and I considered taking it somewhere else to get a trade-in price. We went to run some errands and when we were eating lunch George called at 1:11pm to see where we stood on the watch. I told him that I was waiting on him to get back to me with his price for my trade-in. Ten minutes later Joseph called to say that the offer of $1000 was still good for the watch that I had wanted to trade-in. I told him we had another couple of errands to run and then would head back out Westheimer. At 2:11 pm I called and talked to Susan, George's wife (who had not been in the shop in the morning), and told her we were headed that way. When we arrived shortly after 3pm we were greeted by Susan. She immediately opened the box of the watch that I was trading in and said "I have to talk to him, he is way over paying for this watch" and then she stepped into the small back room. The shop is very small and everything that is said can be heard. We heard her tell George that he couldn't pay $1000 trade-in for my watch as it wasn't worth more than $700. When Susan had walked in the back room I noticed that they already had on the counter the watch that I was buying in a box and had written up an invoice for the purchase price minus the $1000 trade-in for my original watch and had even calculated the tax and had a final amount due. George came out of the back room and then told me he couldn't pay me $1000 for my watch but could only pay me $700. I told him that that was no way to do business, that we had had several conversations, I had been there three times, and he had my cell phone number if he had changed his mind. Personally, I think George lacks integrity if he isn't willing to stand behind the original deal. He came up with the $1000 trade-in price, NOT me! George knew that I was very upset because I had driven to his shop three times in one day and talked to him and his staff multiple times only to have him change the price at the last minute. He kept saying he wanted to compensate me and I replied the only acceptable compensation would be the original deal. However, George refused to proceed with the original deal insisting that he would be losing money on it. I do not believe that for a second. I really don't know how he thought he was going to compensate me, he was just making empty efforts in order to placate me. It obviously did not work. I can say without a doubt that I will never return to the Swiss Watch Company as they do not conduct business with my standards. I urge anyone reading this to forgo doing business with them. I have already warned all my friends and acquaintances against doing business with the Swiss Watch Company as it will only result in time wasted. read more

Excellent service. My new watch bezel is just beautiful. George is amazing! Would highly recommend this business to others.

I bought a Rolex Explorer 2 to Swiss Watch Company for service. It was working just fine but I noticed a little mist under the crystal after I was working on cleaning the skimmer of my pool. They suggested that I spend $650.00 for full service for the watch. I told them that I just wanted to dry out the watch and put on a new crystal. They said beyond the full service they could restore the outside of the watch for around $950.00. I again declined to spend that money on a everyday work and play watch. They final agreed to dry the watch out and replace the crystal with new gaskets as need and pressure test it for $230.00. The sales ticket was written out for the $230.00 amount. During the discussions The Swiss Watch Company took off the watch band, read me the serial number, told me the watch was a 1973 model and then they took the watch workings out of the case and showed me the hand written dates on the bottom of the watch case when the watch had been serviced in the past. Then after they took out the crystal and showed me the old crystal gasket. They also told me that Rolex would not allow them the warrant any waterproofness due to the age of the watch. They then told me that the watch would be ready within 24 to 48 hours. Great I left thinking my watch is in good hands. This was Thursday, 3-5-15. On Friday morning The Swiss Watch company calls me to tell me that they put on the new crystal, and re- assembled the watch. Then he said watch is now broken and not working. He said the stem was bent and broken off and the repair cost would be not under $950.00. The stem was not bent and broken off when they disassembled the watch on Thursday afternoon. I told them I will discuss this with my wife and get back to them. I did not call them back but went down to the store on Saturday morning, 3-7-15 Without any discussion, the watch was on the counter, with the old crystal reinstalled. I told them that the watch was in good working condition when I gave it to them to service and it was their responsibility to return it in the same working condition as it was received not withstanding the service they were to provide. The Swiss Watch Company will not take any responsibility for damaging my watch but took the time to take off the new crystal and replace it with the old one. I guess I should feel honored that they did not charge me any money to break my watch when I picked it up on Saturday morning. No Integrity, No Honesty ! and no sense as to how to run a service business. I took the watch to another repair company in the Galleria and after 6 hours the other company came back with a repair estimate of $850 not including a new crystal. Their findings were two broken wheels in the watch workings and a stem replacement. This conforms that The Swiss Watch Company broke the watch or exchanged my watch's guts with a damaged one from a watch they may have had in their shop inventory. A slight mist in the watch did not cause the type of damage noted by the second repair company. I am out $850.00 and the Swiss Watch Company will profit from my watch if they did indeed swap out the inter working of my watch with a damaged unit. read more

George is super knowledgeable and had great prices on Rolex and engagement rings. Took the time to give me all of my options and verified another watch for me. Will only use them going forward. read more

I was in the market for a Luminox watch and found the Swiss Watch Company to have the best on-site inventory in the city of Houston. I walked in, browsed the LARGE collection of Luminox watches, and found the one I wanted. I got a great deal, I was treated very well by both men in the store (including adjustment of my stainless band), and walked away very satisfied with my experience. read more

I brought my Rolex to Swiss Watch Company to have the clasp tightened and was told that this could be done while I waited. Within less than five minutes the watch was back in my hands with a sizable new indention and scratch in the clasp. I inquired about the scratch and the woman attending to us hastely removed my watch, and ignoring the safety she broke one of the links in the process of removing it from my wrist. To add to my disappointment I was told that I would have to take it to a jewler for repair as they do not have the necessary equipment to repair it. Well, we have just left our jeweler and the link will have to be molded as this is a vintage piece. Needless to say, we will not be returning to the Swiss Watch Company. read more

If there were a way to select "zero" stars.. I would. Horrible horrible customer service. Rude... to the point of being obnoxious... and I'm not easily offended. Specifics of my "repair": I come in and ask if I can get two watches looked at (both Tag's). One just needs a batter... so they tell me they can do that on the spot. So, while waiting I endure a carnival like high pressure sales experience of trying to be sold another damn watch. I suppose it was my own fault... I glanced away from my I-phone and asked if they had any dive watches? The guy comes out and says - that he's fixed one... but will have to order parts for the other... but then starts him-hawing about how long it will take and how much it will cost... and it probably won't be worth it. Finally I corner him with "all I need to know is - 'can you fix my watch?'" He responded with "yes." Okay - fix it and call me when it's ready. I leave. The next day I get a call back "our team of professionals has determined that we cannot fix your watch." "Okay... well can you send it to Tag for me and have them do it?" "No... you'll have to do that yourself." So I go back to the store and get berated by the lady... unintelligent blonde (I don't know her name) that "some people just don't get it. The watch is old and it just doesn't work anymore. I don't know why people get so attached to watches... it's old and it's not going to run forever." So then... I see that they didn't fix the watch crown (reason it was in need of repair) but they did change the battery and charge me 25 bucks for it. The watch repairman comes out and hands me the watch "I changed the battery..." "What? Why would you change the battery on a watch that you know isn't gonna work after you sell me a battery?" So... my crown is still broken and the watch can't be set... or do that most important function of "telling time.".... BUT I GOT ME A NEW BATTERY!!! Thanks alot! And then it finally comes out that he hasn't got a clue how to fix the watch... but most importantly he doesn't want to fix any watch that goes underwater unless it has a screw down crown- for liability sake. Why didn't you just say that when I walked in the first time? If I didn't have a job I'd camp outside that store and personally discourage anyone from EVER setting foot in that store. If you have to drive 2 hours to find the "next" nearest watch repair shop... it'll be worth the drive. read more

I went today to look at some watches and left with a fantastic Luminox watch. The price was great , service was impeccable, and the owners were very friendly and accommodating to my needs. I would definitely go back. read more

We have been doing business with George for several years and have always been more than satisfied. My husband recently had my wedding band and engagement ring reset and included diamonds from my mother's wedding ring. I had been wanting to do something with my mother's ring for several years but was not sure what I wanted. George worked with us to design a beautiful new ring at a reasonable cost. I am very excited and proud of the new wedding set. He is very knowledgeable and wonderful to work with. We have also purchased two pre-owned Rolex watches from Swiss Watch Company and have been more than happy with our purchases and with the service we receive any time we go into the shop. read more

New to luxury automatic watches, I paid a visit the Swiss Watch Company to see if they could help me troubleshoot/diagnose a newly purchased watch that was not performing well (bought from an unrelated internet vendor). There I met George, who was very friendly and willing to help even though I did not purchase from his store. Not only was he knowledgeable on potential issues based on the symptoms but was able to advise me and guide me through how should approach the vendor suggesting a repair under warranty. During this time he was happy to take a performance reading on the watch as well as change out the watch strap back to the original to help facilitate my return to the vendor. I was also able to check out the impressive inventory he had on hand while I was there. All in all a relatively simple interaction but a pleasant experience nonetheless. The Swiss Watch company definitely has a customer in me for all my future purchase and servicing needs. read more