I have always been fascinated with this place because I am a Rolex fan. I finally broke down and…read morebought a Vintage Submariner from Jonathan and was super happy. After about 3 weeks I started to think that a Vintage watch wasn't really what I needed and when a small bracelet issue came up, I took it back to ask them to look at it. While I was there we discussed my concerns about wearing an older watch everyday and he helped me find a much younger Sea Dweller, which is perfect for my daily routine. He was able to make me a great deal on re-stocking my original buy and sold me my new watch without any problems! He is great to work with and is extremely knowledgeable! Great store and I highly recommend Jonathan!

Disappointing experience with a rare vintage Rolex appraisal -- poor communication, unclear scope,…read moreand no meaningful follow-through. I went to Hal Martin's specifically for their Rolex reputation and explained that I wanted a thorough inspection and appraisal of an unusual vintage Rolex, with documentation to remain with the watch as part of its provenance. Tarang acknowledged that it was a vintage watch and never indicated that it was outside their expertise. Because they didn't have the proper tool to open the caseback, he sent me to Swiss Chronometers, referring to them as "my mechanical workshop." I followed his instructions, paid $216.50 for the inspection, and returned to Hal Martin's expecting the appraisal and documentation we had discussed. The process then became frustratingly disorganized. Photos and information I sent to Hal were not passed to Jonathan, so I repeatedly had to explain the situation. I also learned that the inspection report I expected would not be provided. Jonathan ultimately questioned the watch's authenticity because of its unusual 6636/6627 reference combination and suggested I take it to Rolex. I respect an appraiser's right to reach a different professional opinion. My issue is that I specifically sought their expertise before spending money. Had Tarang told me upfront that this vintage Rolex was beyond their experience, I would have gone directly to a specialist. I contacted Hal to resolve the matter privately. After one brief response, I explained the situation and followed up, but received no further reply. For a business dealing in high-value watches, the repeated breakdowns in internal communication, unmet commitments, and lack of follow-through from the owner showed a level of professionalism far below what I expected. This experience left me with no confidence in Hal Martin's, and I would not trust them with any of my watches in the future.

This is a man's place to buy jewelry for your wife or nookie nook side girl. I've been buying here…read morefor a decade. Never thought to write a review. All I can say is I go back because you never know what "find" you will spy in the cases. I like how Victor and the team make FAST decisions on pricing and negotiating. If he can't do what you want then trust me he can't do it. But I have been pleased through the years with good deals on some nice jewelry. I hate paying retail in Galleria Mall. I'd rather come check out the deals here. This is a very secure store. You are very safe inside. The cases are well lit and they will be happy to hand you anything you want to inspect closer. They always clean the items I buy and give me a nice box. For the first time in a decade I brought my wife here today and i could see the gleam in her eye for a nice blingy ring. I could also see she was afraid about the money so I made sure to hurry the deal up before she could refuse. Guess what. She couldn't stop smiling all the way home looking at that ring! Happy birthday. Now what I mean about this being a Guy's store for Guys buying jewelry is I doubt I've spent more than 15 min total in this store at any one time. I go in. Quickly scan. Ask to look at one or two items. Haggle the price. Hand them my credit card to get airline points and next thing you know I'm out the door. They accommodate a guy's need to hurry it along. I hate shopping. I go in to BUY and not shop. PS - a wonderful female friend coworker is how I found this place 10 yrs ago. She said "you ever been there? No! Are you nuts? I gotta show you that place. Your wife will love me later!" Haha. Honestly I give this place Full 5 Stars all day long.

Sure, you can head over to the Houston Galleria and pay full retail. Thing is I hate paying retail…read moreas most do. Instead, I shop at places like Diamond Jewelry and Loan on my trips to Houston. Guess I've been dropping in for around five years now. Here you'll find estate type jewelry along with a good selection of pre-owned watches such as Rolex, Tag Heuer, and Tudor. Watches at least Rolex are sold with a warranty! Adjustments such as links adding or removal are done on site so you can wear your new wrist candy out the door. My purchases have ranged from a $100 all the way to $5,000. Staff has varied over the years yet Victor seems to be a constant in recent memory. His customer service is quite attentive and he will haggle within reason. Took home something I've always wanted a few weekends ago at a good price. See yall next trip!

Cash only and high price point on basic services. Need to have tap pay or Zelle option.read more

I don't normally do reviews, but, I feel I need to. I gave them two windup watches (1960ish) for…read morerepair. They told me they needed to get parts that aren't generic parts and I was good with that. They called me when they said they were ready. After returning the watches something like 4 trips for each one they are still not keeping accurate time. I had to just wait and come by when I thought they may have been done with the watches because they would not call me when they were ready. I went there thinking an old watch repair place could fix an old watch. Apparently, they cannot. After spending a few hundred dollars there I am looking for another repair shop for both watches. Very disappointing.

Had to great experience as soon as I walked in. Professional staff, quick to answer questions and…read morenot overbearing at all. Queenie did a great job helping me with a watch, but also educating me on their unique jewelry. Will return again!

I have had the pleasure of working with Julie P. on several occasions and can not say enough good…read morethings about my experience. Julie is exceptionally knowledgeable, kind and went above and beyond to help me. I definitely recommend her to anyone interested in purchasing fine jewelry or an heirloom timepiec.

I would give o star for this thieves...charged for a watch fix that never was fixed...customer…read moreservice the worst ever.

Guess they were fair . Took an old watch in-for a maybe repair. Hoping to just replace crystal ,…read morewas running great.. wanted over$400 for repairs

The gentlemen who helped me were delightful. They're doing some work on a bracelet and I also ended…read moreup buying a necklace, too. Good prices! I'll be back!

This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

Great customer service. spoke over the phone before visiting the store nice watches and very…read moreattentitive.

Michael helped me buy my first big boy watch. Quick and easy process, Michael was extremely…read moreknowledgeable. Will buy another watch from them soon!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone…read moreset and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!!