Awesome spa at this time however, spa castle is currently under renovations up in the Carrollton…read morearea, but if you get a chance go there.

4/5 - Great First Experience With One Important Concern…read more This was my first time visiting Spa Castle, and I'm happy to say they did not disappoint. There are multiple pools and saunas, each with different temperatures and benefits to explore. Whether you want to detox, relax, or simply enjoy the water, there's plenty to choose from. You can also book add-on services like massages or scrubs for a more personalized experience. There are plenty of areas to relax, both indoors and outdoors, and while children are allowed, we thankfully didn't have many around us during our visit, so it still felt peaceful and serene. The locker room and bathhouse areas are fully nude, which is something I chose not to experience due to personal preference. However, one thing I did feel strongly about as a parent of girls was the fact that children are also allowed to walk around nude in these areas. While I understand this is part of the cultural setup for some spas, I believe Spa Castle should consider a policy that prohibits nudity for minors. Unfortunately, pedophiles don't have a "look," and some parents can be completely unaware of their surroundings. For the sake of child safety, I'd strongly recommend the spa reevaluate this policy and put something in place to protect the kids. Aside from that, I had a great experience overall and can't wait to return to see what the upcoming renovations look like. This place has a ton of potential and offers a unique, refreshing escape from the day-to-day.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Kris S. Is very knowledgeable and helpful. We bought our tub from Kris about a month ago. He has…read moreanswered every question we have had. We have enjoyed building a relationship with Southern Leisure and Kris and look forward to many years of enjoying our hot tub.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

Our neighbors have been using this company to put in a pool. They dug up the pool last November,…read moreand it is still not completed. It is almost September. The company leaves trash everywhere. You can't drive down the alley without seeing a big mess. They always have an excuse for not finishing their work, covid, supply chain issues. They tear up projects, and never finish. I would never recommend them to anyone. They have been almost fully paid, and they won't finish their work. 10 months and still not done. Very disappointing! I still have my doubts that they will even finish the pool.

From the owner: With over 35 years of experience in building pools, and we have remained a small private builder,…read morelimiting the number of pools we take on in a year's time so that we can provide our customers with a quality job and personal service.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Great little store, helpful staff, good selection. I don't have much to say because I don't have a…read morehuge laundry list of things I expect from these little stores, and to me they check all the boxes. We checked it out because our local store wasn't open today for some reason, and I'll drive extra to avoid going to a chain pool store. It was worth the half hour in the car

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

We ate the Burger so fast we didn't get photos…read more The Doble burger cooked medium rare upon request was perfect. Highly recommend. 5 star. Poke was solid.3.5 stars. Also tried the Piscina salad not bad. 3.5. Grace was super friendly and efficient with a wonderful down home Texas accent. 5 star

I hung out here while my wife attended TexSom elsewhere in the hotel. The bar hasn't many seats,…read morebut it's shaded and I had no problem sitting down each day given most people take their foid/drinks to a table or pool-side. Chet, Joel, Frederick, and Brittany were wonderful servers and bartenders that were friendly and made the time pass quickly. I enjoyed my drinks and the experience and will repeat the experience next year. 5 stars!

This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

I loved working with this company for 3 years and then it went bad…read more We had our pool replastered 5 years and for 3 years it was great. Last year we started to notice some pitting which became worse this year. I called Jim Pierce to discuss and he told me that the pool is out of warranty and they are not responsible. We have had the pool for over 21 years and the original plaster lasted over 15 years. Authentic Plaster lasted less than 5 years. Don't use Authentic Plaster if you expect the work to last for any length of time.

My pool was "so called done" in 2020... since then, the concrete around the pool has cracks, the…read morepool waterfall has been leaking and is molded, there was too much calcium put in and has been a nightmare to fix the waterfall and the pool mastic needs to be replaced. :-(