On 01/10/2023 at 2.29 pm, we went to pick up our car at the Forester Garage in Forest Hills and found that it had a scratch in the right bumper that was not there when it was left two days before (all employees that receive cars are fully aware that we check it thoroughly each time that it's handed in and picked up). When confronted, the manager John Coello asked to whom the car was handed in and we responded Andres, who after several attempts to reach him said that he left the vehicle in the same condition as he received it. At that moment the supervisor suddenly said he had to leave and that he would give me a claim form the next day as the office was closed (strange as it was only 4 pm). When we returned the next day he said that as the scratch was almost imperceptible we weren't entitled to receive a claim form and that the company wasn't responsible for any damage that the car suffered while in their custody. We responded that we didn't trust them anymore to take care of the car and that it was safer to leave the car on the street than there. It's illogical that after paying this company each month a lot of money to take care of a car, not even being able to park it ourselves, they can claim they don't have an obligation to maintain it in the same condition as it was received. We feel robbed and scammed and obviously we're never going to use the services of this company and strongly warn everybody to learn from our experience. read more

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Super service super staff. They have improved 100% since these reviews evidently. Always quick and courteous and never had any issues with damage. Totally convenient and affordable. read more

THE PARKING ATTENDANT HIT OUR CAR AND NEVER PAID!!! They hang up every time our insurance company try to make a claim. We made countless attempts to no avail. No one ever responded or answered the phone in the past six months that we finally decided to sue them. The incident happened in the Kew Garden location (80-02 Kew Garden, Kew Garden Road, NY 11415). AVOID GOING TO ANY OF THEIR PARKING GARAGES AT ALL COSTS! OR YOU'LL REGRET FOR A LONG LONG TIME! read more

I'm starting this review as I'm sitting in my doctors office and will finish it when I walk out and check out my car. I'm starting from the beginning , I drove in and there was no attendant anywhere for about ten minutes so I wasn't sure what to do but since there was no parking I decided to stay and wait , I was out of my car and waiting at the desk and some lunatic pulled in so fast and I seriously thought he was going to smash into my car but he stopped two inches away , this douchelord worked here cause he got out of the car and went into the building , finally a parking attendant came down with a customers car and handed me my ticket , I know , I know ... I'm crazy to have left my car there .... Anyways car was fine when I picked it up and service was also faster and friendlier , will I be back ? Probably not since I don't go to that hood often read more

Expensive and horrible service but both the executive offices ad the staff. Totally over priced and what was 24hrs they made 6am-12am - which screwed all of us monthly space renters who live in the area. And they sent an email not even 2 weeks before they made this change. The staff informed me 3 weeks ahead of time. Whenever you call the head office the manager is never ever there and the staff has no clue - or they have been told not to answer questions related to money. They are cheap and cold people... They act this way because they know there are not many other lots in the area. Whenever I parked there the staff was totally miserable and only spoke kindly/friendly to who they wanted to, when they wanted to - seriously if you can't manage to be happy or at least say hello or smile, why are they in customer service then? From what I have heard from reliable sources, they have also robbed things from cars and people have gone back to see dents or scratches on their vehicles... Don't go to this garage, they are super duper expensive and will totally rob you...that too, without even a smile. read more

Expensive but the guys working there are the only ones I truly think deserve Christmas tips. Every one of the guys working there, under John, the Manager is nicer than the next. They are super friendly, respectful, and cannot do enough for me. Really the best garage around, in my estimation. read more

I have paid monthly parking for two years at the Cast Iron Lofts managed by Sylvan Parking Company. Last month in January I was laid off and company car returned so parked only seven nights at the garage. I asked for partial reimbursement even if only half a month. This parking garage is mostly empty all the time however Leandro of Sylvan Parking had a lame excuse for not reimbursing anything. The excuse is they reserve a space for me the entire month. Please note it is open parking I do not have an assigned spot. Like David P. in is comment notes that take advantage of customers every opportunity. Avoid is possible. read more

I parked at the kew Garden parking lot underneath the Ballys on June 6th and it was the biggest mistake i ever made. They broke the handle on my door, but I didnt know it was broken until I got home. This is how they did it. 1st of all it took them forever to bring to the car. When they brought the car to my wife, they opened and closed the door so that she would not know that it was broken. This is very tricky on their part because we were later told once we leave the parking lot, they are not responsible. When we returned to make a complaint, they said they are not responsible because we already left. This made me furious how easily they can lie and cheat people. The manager on duty told us to call their company office on Monday because it was 4pm on Friday and they were probably already closed. We called and left a message on Friday, then Monday and Tuesday. No call back from them. We tried even calling a different department, but they just transferred us back to number with voice mail. They are clearly avoiding us. I have already filed a police report and a complaint to 311 and seeing what is our next step. DO NOT EVER PARK HERE!!! I will keep you posted if they ever return my call read more

The scum at the Forest Hills location (next to the theater) wrecked my wife's car over a 2 year period. We had 3 separate incidents, some of which I strongly believe is intentional/retaliation for complaining to the manager, company, BBB, Attorney General. Our door was dented (big dent, not small). Headlight cracked. Front bottom grill cracked underneath vent (someone kicked it in and stepped down on it cause bumper was not damaged). The leather seats were completely stained blue - because the guy wore a blue jacket and it was raining. The management dragged me on with delaying tactics and then after 3 months said "sue us" we're not paying for damages. Then dropped all contact. I'd rather leave my car on the street unlocked - probably less damage. read more

Sylvan has a bunch of locations and they've all been very reliable. This one is especially great, the staff is friendly and courteous and the car is always ready when we need it. read more

Since this incident, I have come to have a better relationship with the parking staff at Sylvan Pinnacle. They are all cheerful and helpful and I can honestly say that my past review no longer paints an accurate description. I would not hesitate to recommend them to friends. read more

Before I start I will say that my review is solely based on the morning crew. The night crew (especially Victor) are great!!! I started parking with Sylvan 80-02 Kew Garden location mid February. Around mid March I noticed that my vehicle had a dent on the passage side. I unfortunately did not do a walk though of the car the night before, as I didn't think it would be necessary since I am monthly customer and did not think I would have to check the car ever single pick up (please do not make my mistake). The next morning my husband brought it to my attention when he was getting into the passage side of my car. I brought it to the attention of the morning parking attendants the very next day. I was simply told that there was nothing they can do about it b/c drove the car out of the lot, but the attendant speaking to me was very rude, told me that I should read the fine print and then proceeded to speak to his co-worker in Spanish with me right in front of him (I'm not Latin). This same attendant had just given me the very worst attitude about a week prior, b/c I "stopped" at the wrong place and he was "not going to park my car the next time I did that." In the middle of speaking to his co-worker in Spanish, I stopped him, told him that I'm sick of him being rude to me and asked him for the corporate office number and a claim form. At which point he told me to call whoever I wanted to and told me that if I needed something I should ask someone else. I asked the supervisor on duty, who ignored how this person was speaking to me and simply gave me the corporate office number. I mean whatever happened to customer service?!? Though I was mad, I ended up not calling the corporate office number b/c at the end of the day it was my fault for not checking the car every day (I started doing this after this incident), and I really didn't think it would have made a difference one way or the other (this is a garage we are talking about). This attendant (I don't know his name) no longer addressed me or serviced me, which I was totally fine with, but again, what type of management allow their employees to behave this way. On Monday, March 26th (5 days before I would be paying for next month), for the first time since all of this happened the attendant approached me and told me "do not worry about paying your next month fees, b/c we will not be renewing your parking space." I asked him if there is a problem and he told me to call the corporate office if I had any questions. I called immediately when I got to my office, played phone tag with Jeffrey Hammer, the manager for location, and when I finally got a hold of him Jeffrey told me that they are no longer interested in doing business with me, that he received complaints from his workers and he's respecting their wishes and will not be renewing my monthly rental. When I tried to explain to Jeffrey what had happened he cut me off, and told me that he's not interested in discussing it with me, that they have already made up their minds and that I seem like a nice enough person and he wishes me good luck. When I told Jeffery that he's given me 5 days notice, and that my transit payroll deduction had already taken place for the month of April, he said he gave me enough 5 days to find a new place to park (mind you, there are no other parking garage in that area). AT the end of the day, I'm writing this review in hopes that it will help someone select better than I did. There is no customer service at this garage. They speak to you however they want and do not care, b/c the management supports this. If you have the misfortune of parking with them, PLEASE PLEASE PLEASE be sure to check your car every time you leave! Hope this was helpful. read more

No stars! The Sylvan at Yellowstone Blvd. is run by scam artists. They overcharged me, insulted me, and threatened to auction off my car. I made it perfectly clear I wanted a monthly contract but they charged me the daily rate without ever telling me. I complained, but the "manager" just blamed me for not being a better consumer. AVOID! read more

Review for Sylvan 80-02 Kew Gardens Road. This is the WORST parking garage in North America. Every day, Monday through Friday, if you have the audacity to go to work between 8:15 and 10:30 (the nerve!) and attempt to park here, prepare yourself to flush anywhere from 20 to 45 minutes of your life down the toilet - every day. The staff could not care less, they meander around without the slightest sense of urgency regarding a queue - which they create - stretching around the building, often down Queens Boulevard into Forest Hills! We've complained repeatedly to Jeffrey, the owner that he is severely understaffed in the morning. His response? 'I don't care, I'm here to make money.' Thankfully, several customers have begun a @boycottSylvan8002 movement. Do yourself a favor, save the stress, save the aggravation, save your life. Park across Queens Boulevard at 118-35 Queens Boulevard. No lines, cheaper and it takes a few minutes to get across the street. read more

Never PARK your car here again! I parked my car at the FOrest Hills location and the car came back scratched on one side, I didnt notice till I got home, When I went back to ask, they said It was there when we got it!. DO not park or use their services! read more

Do NOT PARK HERE UNLESS you want your car damaged periodically over the course of months. They are rated F by the BBB. We were monthly parkers at the Forest Hills location run by Sylvan. We occasionally noticed dents or dings here or there but our car is 3 years old and we ignored it. Then one day, we got a noticeable dent high on the side door. We claimed with the attendants and then the main office. They denied all liability. "We didn't do it. " That's all they could say. So after 3 months of ignoring our calls and dragging this along, we filed complaints with the Better Business Bureau and the Dept. of Consumer Affairs. The week that they sent notices to Sylvan, our car's grille was totally destroyed. This was obviously intentional given the timing. We didn't even bother claiming with these turds. We immediately called our insurance company. They pursued them after paying for the damage. After several weeks, we noticed our car's headlight was damaged and the fender was cracked. Then our leather seats were stained by a blue coat belonging to the attendants. We are currently pursuing legal recourse against these creeps. We stayed with them because they were $70 cheaper/month than any garage nearby. We figured they couldn't cause $840 of damage or more per year to justify the higher cost. But they did. Our damages estimated to about $2200. Do yourself a favor and DO NOT USE THEM. There are other horror stories online about these people. Like the woman who drove her car in for a few hours and her axle was cracked and her car undriveable when she went to pick it up. As usual, they said "We didn't do it" and "You have to move your car out of here now. " read more

I attempted to park in the lot on 2nd & Marshall St. near the light rail in Hoboken. The lot was full but there were no signs posted outside indicating it was full as is typical of other lots in town. I proceeded to drive around looking for parking and then gave up and attempted to exit the lot. I pressed the assistant button in order to avoid paying to exit but no one came out. Not wanting to pay $ for driving around the lot I attempted once more to find a spot. Again nothing so I tried to exit again and hit the assist button but no came to assist so I had to pay $10.00 on a credit card in order to get out of the lot. I called the main office and spoke to Jeffrey Hammond who told me that there was no way he was going to give me a credit even though I was unable to park and had to pay for driving around in circles in for 9 minutes. Please do not go into this lot. Its a big scam and they will take your $ and give you nothing in return. read more