I was sold an Apple pen that did not work. They bought it back for 30 and made me pay the…read moredifference because I missed the 30 day window. I literally bought two different adapters and tried to figure it out. Life happens, and things get put on the back burner. I understand policy, but when sold an item that never worked I think you should make exceptions. The workers are all still very pleasant and I can't complain about their service. They are unable to test the pens on site due to not having any adapters at all.

Collin took excellent care of me today! My phone fixed in a timely manner, and I felt he went…read moreabove and beyond to provide excellent customer service! I will be choosing this location again in the future because of his awesomeness!!!

I stopped by today to check out some security cameras and got a chance to meet Robert. He did a…read moregreat job explaining all the different options with cameras and monitoring as well as discussing my particular needs. He really knows his stuff and has hands-on experience with everything he is selling. I highly recommend stopping by On the Spot Electronics!

Do not recommend shopping here, the man with the gold rings was very rude to me and treated me as…read moreif I wasn't a paying customer. Highly over priced, you're better off going to Best Buy where the customer service is better.

Great service!! Reasonable prices! Nice accessories at online prices. Had cases I haven't seen…read moreanywhere else before....

I mean pretty standard you call to see how much it will cost and they don't even ask any details…read morethey just give you a flat price. seemed suspicious to me but i kept going. after a few minutes into the call the customer service rep started pressuring me into paying before I have any idea how i'm going to get it fixed and if they can fix my issue. i said i was going to call back because i was looking to see if i could get a better deal and they said "do not call back you will just do the same thing again. just pay and we can fix it." after i said im just gonna call back they said "never call back again you will only waste our time"

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

Service is good. We were asked by three people if we needed assistance…read more Sadly it looks like they had a run on the place. Next to nothing for selection. Shelves bare. Wires hanging from ceiling. Son wanted to look at monitors. There were only two. No prices. Not hooked up. Someone said they were remodeling. By far the safest Best Buy I have ever stepped foot in.

Gary Radel of UR Wire Guy just finished installing centralized CAT6a ethernet from almost ten…read morelocations in my home into what is now my wiring closet. I was amazed at his professionalism, skill in a neat and clean installation and he even troubleshot and resolved a Spectrum cable TV problem for me. I chose UR Wiring Guy because he specializes in wiring installations that 'look like they were there since they built the house' - and he live up to his tagline. He also provides services for security cameras, home theater installations, voice communications, TV installations, etc. Gary is the type of service provider I value working with as he exceeded my expectations in all respects. Prompt, fairly priced and very professional. Highly recommended.

My house has a long lot and in the back a separate office that's probably 150ft from the house. The…read moreoffice was used by the former owner for his model trains that went all over the yard, but the office had zero connectivity besides electricity. After considering a wireless option and finding no clear line of site that wasn't blocked by a tree I knew I would have to run a wire. Ur Wire Guy came out and took a look, got me a quote in 24 hours, and in one day ran conduit to the house and plumbed two cat6a wires directly back to my Garage rack. After 15 years in the computer industry all I can say is what an amazing professional job by a great team! Thank you!

A new downtown location for definitely "uptown" stereo audio equipment - featuring some of the…read morefinest brands in the world. Whether you are just getting into serious music listening or are upgrading one or more pieces of an already epic legacy audio system, make a stop here to "hear" what's possible. Sharing an upstairs suite with Monkey Feed Records next door, and the SoundBar (vinyl bar) across the hall, you will be happy you dropped in whether you head home with a new piece of equipment, a record, the pleasure of a cocktail, or simply some inspiration for your continuing listening adventures. Highly recommended.

From the owner: We're a throwback to the Hi-Fi stores of the 1960-70's. The Groove is not just a place to shop but…read moreto learn. We're hear to answer any and all questions that have to do with audio and video. It doesn't make sense to buy audio or video gear until you've experienced it before. That's why we're a physical retail store. Your eyes and ears should be the judge of quality not some faceless online review. Come by our store and experience it for yourself.

I came to this location after the -5 star rating from the Stillwater OK location…read more Completely opposite experience! Came right in, immediately acknowledgement, immediately assistance, great customer service! Glad we tried another location instead of just giving up all together!

Best Buy Total Protection is a giant Rip Off. I have been a Total Tech subscriber since before…read morethey even called it Total Tech. Go to Costco...they have extended coverage automatically and the warranty work has no deductible! I have purchased an 83" Smart TV, 2 Samsung S26 smart phones and an LG Washer and Dryer over the past 18 months, thousands of dollars. Today the Samsung Smart TV blew up and in order to even get an appt I had to pay $107 and sit with no TV for 6 days!!! They're is bo longer a concierge line for Total Tech members and the people who handle customer service are barely understandable with their accents. They make sure you cannot escalate your frustration to anyone beyond a young Store Supervisor. I wish I had read something like this before renewing my Total Tech plan...except for actual Geek Squad, ie, computer people, it is useless.