I called about a simple dryer repair and was asked to text a photo of the dryer sticker with…read moredetails. I never had a response, even when I sent a follow-up text, and no one ever called me about setting up an appointment. After 6 days, I finally called back and asked to speak with a manager. I'm not sure how a company stays in business when they ignore new customers.

Absolutely the worst experience I've ever had, avoid this company at all costs. I've been waiting…read moreover two months to get my fridge repaired. While the technician "Francisco" seemed knowledgeable during the first visit, it turned out to be misleading. He missed issues that should have been diagnosed initially and later admitted, "I guess I missed it the first time." Parts supposedly took over a month to arrive, and my appointments have been rescheduled more times than I can count. This has been a complete nightmare from start to finish. If I could give them -5 stars, I would. I do not recommend them at all.

Had warranty work performed and it took forever to get scheduled. When they did come out they…read moremisdiagnosed the problem and had to come back out as initial fix did not work. Again, scheduling them to come back out was an issue. Determined needed a new major part. Was without AC for over a week. Meantime weather in the upper 90s. Scheduling again was a major issue for the delay. I would have given 1 star but the people who came to install equipment were actually terrific and apologetic.

This has been the most horrible experience. They were called out to my property by my Home…read moreWarranty company. They showed up January 2nd. The technician was pleasant and explained to me the issue. (The one star isn't for him). He informed me that the part needed to be ordered. Okay, no problem. Their customer service by far needs some serious attention. I received a call on January 10th (less than 24 hour notice) telling me to be at my home at a certain time. I informed them that it was short notice and the earliest I could do was 3. So I was told my time would be between 3-7pm. Okay no problem. On the next day, January 11th, I take off early, book it across town to make sure I'm here by 3pm. The time passes by. I called, and no answer (it's difficult to get in touch with these people). By 6:44, I'm sending an email. So there you have it, NO CALL, NO SHOW. January 12th at 10:43am, I get this response, "I apologize for not calling yesterday but there was a problem with the supply house. The part they provided my tech will not work, and we had to order the correct replacement part. It should be available on Friday - and pending delivery we can install on Saturday. We will call on Friday to confirm that the part has arrived, and schedule a time for installation on Saturday." Well, Friday comes, no call or an email at all. Now mind you, they first came out on the 2nd. January 16th, I send them an email at 5:35am asking for an update since NO ONE CALLED ON FRIDAY. No response to my email. I had someone call me the following day and once again, no 24 hour notice telling me to be at my house at an early time. I told them no since when I left work early, no one called or showed up and again, no one called on Friday. So she tells me they will give me a call back. Fast forward to today, the 19th and I get a call at close to 4pm telling me to be home tomorrow from 2-6. Again, no 24 hour notice. I told her I can't take off again early and I have accommodated them, they need to accommodate me since I was already stood up and then on a second occasion wasn't contacted as I was told I would be. I told her the earliest I could do is 3pm. Of course, I couldn't fit in that schedule at all. But considering how they have already inconvenienced me, you would think they would accommodate my request. So she informs me that they will call me on Friday to schedule a time for Saturday. What ever happened to giving a person a 48 hour notice? I don't get it. I called my home warranty company to request another technician because this is by far poor customer service. Then when I came on here and saw the reviews, I was even more disappointed. And I told them to stop using them, the reviews are TERRIBLE.

Mr . Ryan was so nice and explained everything to me I'm very satisfied with his work and would…read morelike him do to my next plumbing project . .

Sought regular maintenance of AC units. Kevin Bolten of Air…read moreTech worked diligently and did discover two repairs that required attention. Kevin was professional as well as nice. Thank you for your service.

We were getting ready to close on our home and he dropped the ball and didn't order the part when…read morerequested. Also, didn't call when he said he would. He finally ordered it after I asked him again 4 days for an update and then it ended up being backordered. I asked if there was anywhere else he could get the part since I needed it installed before closing which was 5 days away and he didn't respond. I asked him for the part number and got nothing. I asked for the model number on the furnace and got nothing. I had to get it myself and then call around for the part which I was able to find and get delivered. I will have someone else install it, which will at this point be after closing. He could've cost us the sale of our house!

If I could give more stars, I would. I've used Airtite twice. Adam takes the time to explain the…read moreissue and his prices have been reasonable. The bonus is that he also shows up when he says he will!

Luke Nguyen was very knowledgeable, approachable in answering questions, and explained what he was…read moredoing. Will definitely use this service again! Thank you Luke and One Hour AC company!

I would like to Thank, David Ramirez with One Hour Air Conditioning & Heating for his excellent…read morework servicing my AC Unit. He took the time to explain everything he serviced and provided recommendations to keep unit running smoothly during these hot summer days. He knew I worked from home and was very professional and quiet during my calls. Thanks again for the great services and definitely recommend.

I am extremely happy with Conroe Appliance!!!…read more I bought a new dishwasher from Lowe's in June 2015. In February 2016 I called the warranty company to come out and fix a loud noise that my dishwasher was making. The noise wasn't effecting the performance, it was just really loud. Electrolux was sent out and they fixed the loud noise ... BUT ... my dishwasher wasn't performing as good as it had before the noise was fixed. So I called them out again .... and again ... and again! Electrolux came to my home 7 times to fix my dishwasher! I kept telling the guy, every time, there is water left in the bottom of my dishwasher. My dishes aren't getting clean. The dishes come out with a soapy film on them. The dishes aren't getting dry. Then, the dispenser stopped opening! The repair guy with Electrolux was always very polite, and it became pretty comical every time he came back every few weeks. He told me that I was just sensitive about my dishwasher. That the way it was performing was as good as it gets and that there was nothing wrong with the dishwasher, it's me, the consumer. As nice as he was he made it sound like I needed a psychiatrist because I was "too sensitive about my dishwasher", (those are the words he actually used). I can't tell you how many times I told my husband that I just need to ditch the dishwasher and get a new one. One last time, I called the warranty company. I told them, "I'm still having the same issues I've had since the 2nd time I called you. I've had Electrolux out here 7 times and they guy does nothing but make me think I'm crazy. I know this dishwasher worked like new, (because it was new), before they fixed the loud noise in February. It's been since then that my dishwasher quit performing like it's suppose too. I don't want you to send the same repair guy again. I need somebody new. They sent Conroe Appliance. Conroe Appliance came out, assessed my problem, or problemS. Listened to my long list of complaints about the dishwasher. Came back again two weeks later with the parts in hand. FIXED IT! My dishwasher is performing like new again! I could not be happier with these guys!!! And I would like to give Erica, (the secretary who answers the phone), a review as well. She was always so professional and courteous when I called, or she called me. I love that their answering machine ends with "Have a blessed day". Thanks Conroe Appliance Team!

Ronnie does a great job. He is very attentive. I paid a very reasonable price for my repairs. They…read morewent extra for me by agreeing to call one hour in advanced because I was driving an hour from my home for the appointment. Thanks Ronnie for taking Military discount too

I see a lot of negatives here regarding this company... I have to think these are unfortunate…read moreisolated incidents. David from J-Star was at my house before 10:00 am, diagnosed and fixed the problem in less than 30 minutes. Extremely professional, and communicated through the process. I watched on my home security camera while he did the repairs with my wife and daughters in the home and at no point did they feel unsafe. One thing that I was not a fan of was the 09:00-18:00 arrival window they sent me. That is a hugeeee window and can really throw off a day. If I could make one recommendation to the company, it would be to shrink that window, some people do not have the luxury to wait around all day...luckily my wife works from home. I went through my home warranty services, so they are used J-Star... but if I have any issues regarding my plumbing I wouldn't hesitate to use them again, based off of this ticket.

If negative stars existed, they owe us 5. This is the worst company I have ever come across. 3…read moreweeks now and our AC is still not functioning. In June/July. In southeast Texas. They refuse to take calls, and now refuse to answer calls from the warranty company that (thank the lord) will no longer be paying them. Don't. Just don't. I cannot express how terrible this so called company is.

From diagnosing the problem with my air conditioner to resolution, I felt confident in their…read moreknowledge, explanations and choices to make. The technitions/ installers were all personable and communicated to me throughout the process. They were respective of my home and contents, protecting floors etc. They worked in a timely manner and left no evidence behind them. They even programmed my new thermostat for me. Thank you Aire Serve.​

I've been an Aire Serv customer since they were called Knight Air…read more They've always done an excellent job when I needed service. Recently, I was advised that my air ducts needed to be replaced. Getting an estimate and scheduling was easy. The crew arrived on time and the work was done sooner than I expected. They did a great job. I am very pleased with the results.

This review, written in June of 2024, is for work done over a year ago. The reason for the delay…read moreis that I only recently had time to fix the multiple mistakes this company made. When I went into the attic to correct a poorly installed booster fan (details below), I also discovered dangerous wiring in violation of electrical codes. See those wire connections near the duct? By code, those are supposed to be inside a junction box that is secured to house framing. But the way this was done is a FIRE and ELECTROCUTION hazard, should someone bump up against it or disturb the connection. That is what prompted me to write this review. Earlier problems: The way this all started was the house I purchased had poor air circulation to one corner of the house, as identified during the home inspection. Prior to closing, the owner had Affordable American (AA) install a booster fan. Unfortunately, they installed it in the wrong location. Instead of installing it upstream of a Y-junction, they installed it in one of the branch circuits of the Y. The problem with that is instead of boosting the air coming from the evaporator fan, it sucks air out of the other side of the Y branch. In effect, creating an endless loop of air that never gets cooled (or heated). When I notified AA of their mistake, they inspected it and quoted their full price for such work, saying it was over a year and why did I wait so long. I don't know why that should matter since it was still a faulty installation on their part. After much haggling, they finally agreed to do it for half the original quote. I then tried to schedule the work, but after many phone calls over a period of weeks, I could never get them to come out. It is clear to me that they had no intention of standing behind their work. In the end, I'm glad they didn't because I never would have seen the shoddy workmanship of the wiring mentioned earlier. I'm glad others seem to have had good experiences with Affordable American, but based on my experience, I would at least have someone knowledgeable check their work for code violations and safety issues. And don't pay them without an independent inspection as they do not stand behind their work.

Unfortunately, I was told that my compressor was out when it actually wasn't! I asked for the…read moreowner to call me and he never did! First, the repair guy said $1700, or $2500 for a new one! The next business day I asked if it was under warranty? He said yes - but it would cost $1000 and 10 to 15 days! Idk but my gut isn't buying it!

I'm a long standing customer. Douglas installed my AC, 8 yrs ago and when the evaporator coil went…read moreout in August, they replaced it under warranty. This past weekend we had a hard freeze in Houston. My 19 yr old furnace died. Within three hours of my accepting their quote on a new Trane furnace, it was installed and running. I've never had a problem with their customer service or equipment. I trust them to do it correctly and stand behind their work.

I am filing a complaint against Douglas Mechanical regarding the installation of two Trane XV20i…read moreHVAC systems in my home in May 2025. The downstairs unit worked properly from day one, but the upstairs unit never functioned correctly. The company also failed to obtain the required permit for the installation, which can be verified through the City of Bellaire permitting website. Since installation, the upstairs unit failed to properly cool the home, could not maintain the thermostat set temperature, and leaked water into my attic. The owners, Justin Turner and Jared Hatfield, sent technicians to my home more than 30 times attempting repairs, but the issues were never resolved. By September 2025, after months of ongoing problems, I informed Jared Hatfield that I no longer trusted Douglas Mechanical and requested they remove the defective system and refund my money. Although their website advertises a one-year installation guarantee, they refused to honor it. Douglas Mechanical also sold me a 10-year labor warranty, but when I hired another HVAC company, I learned Douglas Mechanical had never properly paid for or secured that warranty. I hired Northwind AC to inspect the system. Their service manager stated it was one of the worst HVAC installs he had seen. They discovered the upstairs system did not have sufficient supply airflow due to improperly installed ductwork, which Douglas Mechanical had charged me extra to install. After spending additional money with Northwind AC to repair the ductwork and correct the installation issues, both systems now work properly. I have filed a complaint with TDLR and the better business bureau.