I have used SGM several times and they have always done a great job and taken care of me!

Customer service post install is HORRIBLE. I had a reflective burn and have been trying for over 3 months just to get a repair quote - still NO RESPONSE read more

Synthetic Grass Masters - Sun damage - Artificial Turf Near Me - Scottsdale, Arizona

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Be very careful using this company. I had them do a large job and was pleased at first. THEN there were issues that needed serviced........and I have been trying since December to get them taken care of. I have been told a crew was coming on 5 different occasions and not once has anyone shown up. No call that they aren't coming, no text , no communication whatsoever........they just don't show up. I was ready to go to the Registrar and thought I'd give them one more chance........called the office and talked to Sarah, who seemed sincere in trying to solve my issue. Set up a service date to do the repairs last Friday with her..........surprise, surprise no one showed, no call , no text. My experience with companies that just out and out tell you things and then don't do them means they won't be around long.............I would be very careful doing business with this company. read more

Originally I was pretty satisfied of the work done with my back yard. The crew that was hired by Matt (the one leading the project) was very fast and they made quick work of breaking up my concrete walkway and patio and laying pavers and turf. I paid what I thought was a really good price for this project. Upon inspection of my yard I noticed lots of strands of long black pieces along the edges, longer turf in some spots and not in others, nails sticking up around the pavers, missing infill in spots around the turf, large gaps between paver walkway and turf, uneven pavers and big gaps all throughout the pavers where the crew didn't put any polymeric sand in between the joints. So I reached out to Matt who was leading the whole project who assured me he would come and take a look at it while also making sure the crew did a good job and if there was anything else needed and he also said he would bring polymeric sand. It took him two days to do this. He brought a $5 bag of paver sand (which is not the same as polymeric I found) with him from Home Depot and I think just pretended to sweep it into my pavers? There looked to be no effort in filling any gaps. He told me there's no need for the joints to have sand in between them. And also grass being higher in random spots is normal and apart of helping it look natural. I decided to do a little of my own research and found that it is in fact a vital part of laying pavers to fill them with polymeric sand. So I went into my yard and found the sand he brought had a ton of small rocks in it. Not knowing it was the wrong sand I took it upon myself to sift out all the sand from the rocks and fill the voids. That was a ton of extra work on my part. Now knowing that this sand was the wrong type and also will require maintenance and me topping it off just adds to my frustration. He told me if there's anything I need to contact him and he can help. I decided against contacting him because I feel he is just a good salesman and takes advantage of people knowing they don't know what's right and what's wrong. Although I initially felt I got a good deal on this project, I fear I may have got what I paid for. It's still a huge chunk of change with the frustration i am left dealing with. I also am concerned with the integrity of their work read more

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We worked with Matthew on our project. We give 5 stars because everything turned out quite nicely and we are pleased with the result. The only thing we would say is that if told your project will take 2 days, plan on it being four. We compared notes with the people who referred us and they said the same thing. The project took twice as long as what was promised. The quote was very good so if you plan for this, you will be happy with the results. read more

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EXTREMELY DISAPPOINTING RESULTS! We hired Synthetic Grass Masters in February 2022 to do a complete exterior hardscape remodel at our home. The scope of the project included new artificial turf (front and back), removing the existing flagstone pool deck and replacing it with limestone pavers, replacing existing travertine coping around the pool perimeter with limestone coping to tie in with the new limestone pool deck, replacing travertine waterline tile around the pool's interior with tile that matched the remaining existing pool waterline tile, adding a deck drain along the back of the house, adding limestone paver walkways where none existed at high-traffic areas in the backyard, removing and replacing existing front courtyard concrete pavers with limestone pavers, and replacing existing concrete paver driveway with new concrete pavers. The total cost of the project was around $78K. The project was scheduled to take 2 weeks to complete. The project took 7-1/2 weeks for a multitude of reasons - all of those reasons were due to poor performance by this contractor. There were numerous problems with this contractor. A few of the major issue highlights are: 1. This contractor caused significant damage to our pool's interior (the pool interior was completely remodeled in 2020 and in 100% pristine condition prior to this hardscape renovation). Damages included significant areas of missing grout under the spa coping, cracking grout elsewhere, damaged pebble-sheen on the pool floor caused by the carelessness of the contractor's crews while the pool was empty, and numerous (30+) chipped and broken pool waterline tiles from further carelessness by this contractor's crews. 2. There were many large gaps in the artificial turf where it met other hardscaping. Some seams are now clearly visible where sections of artificial turf are joined. 3. Numerous limestone pavers began to settle just weeks after the project was completed along with a few cracking and rocking pavers. These conditions have worsened over time with more pavers settling, rocking, and cracking to the point it is now excessive. 4. When we interviewed this contractor, we specifically asked if the crews on our project were his direct employees or subcontractors - he told us they were his direct employees. We later discovered (during the ROC complaint process) that every one of the workers on our project was a subcontractor and they were NOT licensed by the ROC or insured. Beware! 5. When the backyard artificial turf installation began, we noted it was different than the sample turf we had chosen. Upon inspection of the manufacturer's product tag affixed to the turf being installed, it said it was a 50oz turf and we contracted for a 70oz turf. We immediately contacted this contractor and he told us the turf being installed was mislabeled and it was indeed 70oz turf. A quick trip to the local artificial turf store with a sample of what was being installed confirmed it was 50oz turf being installed. It was eventually replaced with 70oz turf. Was this a "bait-and-switch" attempt by this contractor? We'll never know. Buyer beware! 6. In reconstructing the 2 steps from the ground-level pool deck to the elevated pool deck with the new limestone pavers, there were numerous issues caused by the gross incompetence of the crew. 7. The deck drain that was first installed was not connected to any further drainage plumbing to move any collected water away from the house. Also, the drain was not anchored in place. As a result, within days of installation, the drain began to shift further away from the house. Pictures also highlight some of the issues. Expanded details about these problems, and others, had to be omitted due to review length limits imposed by Yelp. In July 2022, we filed a complaint against Synthetic Grass Masters with the AZ Registrar of Contractors (ROC) and have worked thru that lengthy process, which recently just concluded. During the ROC complaint process, we discovered this contractor was not licensed to do interior pool work, yet he told us he was and he signed a contract with us that included tasks inside the pool. At the conclusion of the ROC complaint process, the ROC cited this contractor for poor workmanship and for working outside the scope of his license, among other things. His contractor license was temporarily suspended and a small fine was imposed. The Disciplined Case listed for this contractor on the AZ ROC website is the result of our ROC complaint. You may request details of the discipline action thru the AZ ROC website as a public records request. We waited to post this review until the conclusion of the ROC process earlier this month. A year later, these issues have worsened. The cost to properly correct all the shortcomings of this project caused by this contractor is VERY expensive! Further legal action against this contractor is under consideration. Based on our experience, I would NOT recommend this contractor to anyone! read more

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five star installation five star material glad i picked these guys for my $15,000 project read more

We were looking for a reputable synthetic grass installation company, as it was our first time installing a synthetic putting green in one of our multi million dollar custom home projects. When we first met with Sina, who is the owner of the company, we were immediately impressed with him and his calm, professional manner and work ethic. The amount of time he spent with us to explain any questions was top notch professionalism. Everything was completed in a timely manner. As a matter of fact, the project was completed ahead of the estimated schedule that he gave us! To summarize, the backyard putting green turned out beautifully, much better than we anticipated. It looks better than real grass!! So 2 BIG thumbs up for his professionalism and the quality of the work! We will recommend this company to anyone!! Awesome job!! read more

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After about a year of sod in our new home, my wife and I decided to look into synthetic grass. We had a few quotes, but Sina came to us with a fantastic product and competitive price. He was able to exceed our expectations and have our yard done in a very short amount of time. The job was done while I was at work during the week, so I came home to our backyard looking like something from a magazine or a resort. I honestly am still in shock at the beauty of it almost a week later. The process was easy and fun. The whole project only took two days, and we were never left without a question unanswered. The crew was very detailed, friendly, and cleaned as they went. Our putting green turned out fantastic as did the other side of the yard. I love it, my kids love it, and so does our cat and dog. Even the neighbors love it! My only regret is not giving Sythetic Grass Masters a call a year ago. read more

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Sina came out to give us an estimate for our 900 square foot lawn and beat the competition. He was very friendly, knowledgeable, and customer service oriented. We decided to use Synthetic and we were able to schedule the install for a little over a week later. We now have a great looking yard that the kids and the dog love to play in. It's a night and day difference of what this synthetic grass does to the aesthetics of a yard. The grass is soft, lush, durable, and enhances the landscape. I would definitely recommend Sina and his crew. They were all courteous and professional and we are extremely pleased with the quality, price, and installation. read more

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They were here a week ago to install but never finished the job! Instead there is one excuse after another....and just a giant pile of dirt that no one is coming to get. I had to hire a separate company to come remove their debris because they never finished the job. It is a very disappointing way to run a business! read more

Synthetic Grass Masters - The pile of debris that sat outside my house for a week until I hired another company to come remove it! - Artificial Turf Near Me - Scottsdale, Arizona

I could not be more happy. Sina was early for his estimate and very courtesy and knowedgeable. His price was almost half of the other estimates. We agreed to terms and he didn't ask if a deposit upfront which was frankly shocking. His crew came out on time and did a great job. We did the back yard and am now awaiting hoa approval for the front yard. I would highly recommend Sina for your turf needs. read more

Synthetic Grass Masters - Artificial Turf Near Me - Scottsdale, Arizona

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Great service, worked fast, cleaned. Up nicely! Quick to respond...everything looks wonderful!! read more

Synthetic Grass Masters - New grass looks wonderful!!! - Artificial Turf Near Me - Scottsdale, Arizona

I had another great experience working with the gentleman over at Synthetic Grass Masters. I have referred them to 4 people already and will continue to as people ask about my grass. read more

Synthetic Grass Masters - Kids water park on our synthetic grass. - Artificial Turf Near Me - Scottsdale, Arizona

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I cannot believe how great my backyard looks now! Sina and his crew did an amazing transformation of our yard! They hauled away our old yucky Bermuda, adjusted our watering system, and created a green, pet-friendly haven for us! Sina came to our home on a Friday to give us an estimate. He gave us several samples to choose from. Tuesday afternoon we were admiring our new yard! The turf is beautiful, looks so real! Was afraid of it being too hot to walk on, but after walking on it these last few 114 days in direct sunlight... not hot at all!! My allergies (Bermuda) have been horrible ever since we moved to this house. My dogs would track in dirt, mud and grass every day. The morning after the install was the first in years that I did not wake up all sneezy and stuffy! No more watering, mowing, sneezing! I couldn't have even imagined a better experience. I wish we had done this years ago! We will be moving to a new home in the next year, will be using Sal and his team again! I highly recommend this company!! I give SyntheticGrassMasters.com 5 Stars Reneé C read more

Synthetic Grass Masters - We love being in our backyard now! - Artificial Turf Near Me - Scottsdale, Arizona

They Installed turf at my work and did a great job, so we hired them for our backyard project at home. We were very happy With our finished project and how quickly the installation was. Wish we wouldn't have waited so long to do this! read more

I recently had Synthetic Grass Masters install artificial grass and pavers in my backyard and I cannot express how happy I am with the results. I had received excellent reviews from several other people that had used this company and choosing them was the best decision I made! They exceeded my expectations at every level. The grass is extremely natural looking and feels comfortable when I walk on it barefoot. The quality of their product is absolutely the best. I have a small yard but after they did their magic, my yard seems so much bigger! They were extremely professional and polite and make sure that all of my questions were answered. They offer great prices and stand behind their work and so I will continue to recommend them highly! If you need artificial grass and/or pavers, go with this company- you will not be disappointed! read more

After a friend recommended thgot our little townhome backyard done a few weeks ago with turf and pavers and are very, very happy! Our toddler daughter especially is loving it. They definitely nailed our vision- exactly what we wanted. We even got 2 other quotes from other companies to compare quotes but Synthetic Grass Masters were way more reasonable. Sina was really great communicating and very responsive to all our questions, which I really appreciated because I can be very picky with details. Once we decided on our plans, they got us scheduled in less than 2 weeks. Actual installation was less than a day. There were a couple tiny little things with the less visible edges of the turf I didn't love, but seriously overall we are SUPER HAPPY. They did a great job and I'd recommend them to anyone. read more

Synthetic Grass Masters - Long view of turf - Artificial Turf Near Me - Scottsdale, Arizona

Sina Came out and gave an estimate. Unfortunately Sina and team never returned any of my calls and messages. They must be so great that they are too busy to take on jobs and ignore clients. Will not recommend to anyone. From reading other reviews sounds like it was for the best. Buyer beware, read more

We were given Sina's info from a friend who had Synthetic Grass Masters install fake grass at their house. They called back to schedule for a quote promptly and once they gave us our quote and we accepted, they were out the next day and done by end of day. They were clean, efficient, knowledgeable and nice. The grass looks fantastic and we have zero complaints read more

Worst company, Sina is a con man. They get your money and never back up their warranty. They are absolutely horrible. read more

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We are so impressed by Sina and all the employees involved in our grass installation. They took their time to ensure our project was completed in a professional manner. It was a quick and easy process. The results are fantastic and we are now spending all our time outdoors. 100% recommend this company!!! read more

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Sina and his crew did a great job on our front and backyard. We had 5 estimates for our project and we liked Synthetic Grass Masters price, quick availability to get started, and warranty the best. I made some changes and added an extended sidewalk to my front yard and Sina was very accommodating and worked out a good deal. We had one minor issue with the placement of the walkway from the patio but I just addressed it to the crew and Sina and they promptly fixed it and moved it over a good foot to my liking. There was a lot of demo with this project and they made sure the street was cleaned up when they finished the job. We are very pleased with Synthetic Grass Masters. read more

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We had both our front and backyard done with Synthetic Grass Masters and couldn't be happier with both results. Timely from start to finish, and both turned out absolutely gorgeous. Sina was very easy to work with and delivered a very gorgeous final product- both times. If you are in the valley and looking for synthetic grass this is your place! Peep the before and after pics! Can't beat that read more

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Highly recommend. Sina the owner personally came out to my house and gave me a quote that blew away the other 4 estimates. 2 days later check out my new back yard We rescued 2 cattle dog puppies and they tore up our already depleted back yard grass. Now they have s beautiful clean playground. Thanks Sina! read more

Synthetic Grass Masters - B4 - Artificial Turf Near Me - Scottsdale, Arizona

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Definitely recommend they did an awesome job. Customer service is extremely prompt and the craftsmen ship is professional worth every penny! read more

Synthetic Grass Masters - Artificial Turf Near Me - Scottsdale, Arizona

I have nothing but good things to say about Sina and his crew. I did my research and got a lot of quotes and he beat the competition hands down on price and actually doing what needed to be done. His crew was on time and while on site worked very efficiently. This day in age it's very hard to find a company that is true to their word. I would have absolutely no issues recommending them to anyone. Thanks again for taking what I had in my brain and making it a reality in my backyard! read more

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Wow! So happy with my new synthetic grass - beautiful product. Sina and his team were timely, communicative, and installed with perfection. I would recommend Sina anytime. read more

Our backyard was dirt and we weren't sure on what we wanted to do with it. We knew we wanted a turf, pavers and a pool but we're really sure how to design it. We contacted several companies to come out and help us with design ideas. Sina was the ONLY one who gave us ideas and didn't say "well it's really up to you. What do you want?" That statement from every other company frustrated me because if I knew what I wanted, I wouldn't be asking for help. Sina was patient and took his time to explain things. He never look at the time or made me feel I was keeping him from another appointment. He even recommended a pool company for us. We knew before he left we were going to use Synthetic Grass Masters and we didn't even have a quote yet! Sina was great with communication and always answered or returned my call within mins. He even came out again because we decided not to do a pool and needed to make some changes. I even asked to add a drip system last minute and Sina made it happen. They even noticed some plants sitting off to the side (that I was going to plant once they were done) and asked if I wanted them to plant them for me. Of course I said yes! The crew did an outstanding job and had such an eye for detail (and I'm very OCD). They cut the brick to fit perfectly up against the fence line and around our pipes (which I wasn't expecting). Sina also knew I was on a tight deadline and he was able to get the work completed in time. The work was completed within a week! I would highly recommend Synthetic Grass Masters. Thank you Sina and to your crew! We couldn't be happier! read more

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Was 1 of the quotes we received and they had the best price and I liked how he went he to great detail explaining how they would install. We went with Synthetic Grass Masters and couldn't be happier. Great quality product and amazing customer service. We love our new yard!!! read more

Synthetic Grass Masters - Artificial Turf Near Me - Scottsdale, Arizona

Sina and the team did a great job. They finished our house faster than we thought it and it looks amazing.

Couldn't even show up to quote. Scheduled, text running late with an immediate text saying will need to reschedule because they are busy and headed to another job. Told would come another day that week, no response for days. Finally schedule for next week and then he also doesn't show & wants to try again. There are other companies that will at least show up for a quote - can't image the nightmare it would be to get the job done. Person apologized but couldn't commit to actually showing up. read more

We had a putting green installed in 2001. It needed to be replaced, desperately! Neighbors had had their back yard done by Synthetic Grass Masters and they were totally delighted with the result! We contacted Sina, the owner (the nicest and most hard-working person we have ever met), who came out personally to view our back yard and give us ideas and an estimate for the work, including not only ripping out the old putting green but also renovating the rest of the back yard! We had the BBQ island covered in travertine which will eliminate the constant repair and painting of the stucco. It looks fantastic! We also had all the concrete patio removed and replaced with pavers. What an amazing difference. It has opened up the whole back yard and the ground is level now. I note that with the day long rain today, it has managed the rain water perfectly - no puddles! I also want to commend the guys in the crews who worked hard all day and were impressively knowledgeable of the processes throughout. They had pride in their work and did an excellent job! They made a point of cleaning up after themselves during and after the process. The yard, the green and the area out front of our house was swept and hosed down to remove the dust and debris from the removed concrete and the travertine installation. I would highly recommend Synthetic Grass Masters, without reservation! You will be glad you chose them! read more

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In these days it seems even more difficult to find people and companies that do what they promise . We couldn't be more impressed by not only the workmanship but the crew that installed our turf The owner Sina Ehteshami was awesome. He was extremely attentive, he came by the job several times during the installation to make sure we were getting a professional job We love how our lawn turned out If you are looking to installing artificial grass we highly recommend Synthetic Grass Masters read more

Sina and his team did a great job with our backyard turf and pavers. Sina came out the day after I contacted him for a quote and was able to start/finish the project within a week. The finished product looks fantastic, and I highly recommend him. Sina is very easy to coordinate with and does a meticulous job. read more

Not a reliable company, to many other turf companies that value customers as clients.

We went through them to install travertine and synthetic grass. First of all. They were late getting to my house the first day and provided no update. They ended up not starting the day they were supposed to work with us and they came a day later. We had to order extra 12x12 piece tiles through this company last minute (and we are very grateful that they had the same one that we were using). However, at the end of the day we were only getting 170 sq ft of travertine installed (plus the synthetic grass and the border) when it came to pay them after installation they charged us extra for the installation of the extra pieces and they stated they installed more than 170 sq ft. We have a 12x12 ft patio and a 6x4 ft walkway (168 sq ft) so there is no way they installed more than what we were originally quoted for. I told him I would be happy to pay for the extra product but the installation charge didnt make sense to me because they already charged us for 170 sq ft of installation, and he fought me saying they are charging for the installation for it as well because we didnt have enough. So we ended up paying for 170+ sq ft of installation (when they installed no more than 168 sq ft) and the owner said they would call us to discuss what they could do to correct this but they never contacted us back. Im giving 2 stars because the work looks good, we even wanted to get a quote to see how much it would be to finish our backyard but they never got back to us on the quote nor the payment issue we had. read more

Sina and he is crew were great! Sina came out to give us a quote and took the time to explain the process to us and how it would all work. The day we were scheduled for install it rained but he kept in contact with us about when they would be out, which I appreciated. His crew was hardworking and professional, and they cleaned up after themselves. My grass looks amazing! We had multiple people come out to give us quotes are his was the best! I highly recommend Synthetic Grass Masters! read more

We can't be more thrilled with our new lawn .Wow ! does it look beautiful .Why did we wait so long to do this .The whole process from start to finish was great and more than we expected. I would highly recommend this company to neighbors , friends and family were very happy customer . read more