If you live out in Maple Valley and need to go to the airport in the morning, Please save yourself…read morethe time and trouble. Do not call them! You can also look over the reviews and see for yourself that this is not a reliable company to hire. Maybe if you live in the Auburn/Kent area and going within a 5-10 mile ride....Say the Muckleshoot for Example they "Might" be your first call.

Are you guys open today? I've been calling all morning and still not getting anyone to pick up. I…read moredepend on taxi rides to literally get anywhere. I missed work. Also I was stranded at work for 2 1/2 hours before I could fine a ride. I normally have a pick up time for work and a pick up time after work. I could mess up my braces process and I have an appointment every week. And I could lose my job. I'm trying to keep my job by struggling to even make it to work and then worry if you guy are going to pick up or keep your guys word. And come when you guys say. Also a lot of time lately I feel like my calls are being ignored. Which is upsetting because I've been a loyal customer for 12 years to this taxi. I know there is constantly new owners but this is the most I've had trouble with a taxi.

I am furious! COMPLETELY DECEPTIVE PRICING! BEWARE!!!…read more Just got off a cruise ship and was heading to a hotel by the airport. I was being rushed by the attendants toward a cab. When I said we wanted a flat rate ($40), I was assured that the orange cab in front of us was flat rate to the hotels by the airport. The attendant pointed to the pricing on the side of the cab. We got to the hotel and were charged $52.10 the driver said the flat rate is only for the airport (less then 2 miles away). Do not be fooled. Go to the yellow guys!!!

The drivers are great but trying to get someone to answer is a big issue. This company is not…read moredependable when trying to schedule something quickly. VERY Disappointing and you would think that they would be on it with all of the competition

Excellent service in every way except for the price. It said on the app the "estimated " price…read morewould be 7-9 dollars to go 1 mile which I thought was fantastic. But then I got the bill and it was $19!!! I called customer service and they said it depends on traffic etc. why would you put an estimate that is less than half the price of the real bill?

The driver did not come to my location even though I shared it immediately when scheduling the…read moreride. We had to walk a block up to find him. Very inconvenient. The cab was dirty. Just nasty inside. I felt like I needed a bath to wash the scum off me. And they charged $15.00 for a 5 block drive. Totally and completely overpriced. I would not recommend this company for any reason. If I could give them zero stars I would have.

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

I made reservations online and called three days before and the day before to confirm our ride…read more The first time I called, I was quoted $105 for SUV service. The second time I called, I was told it would be.$120. Both times, I was assured of our pick-up. At 5:00am, our scheduled pick-up time, there was no car. I called several times and was sent to voice mail. At 5:10, we loaded into our car, drove to the airport and found last minute, expensive parking. I would not recommend this company as we were left stranded at 5:00 in the morning. We never received a call of any sort from them.

I did an online reservation two days before my schedules after founding them on Yelp. I did not…read morereceive an email confirmation and did a follow-up call the day before. The gentleman I spoke with was not very professional but did have my details and confirmed that they had the reservation and would be there a few minutes early. Day we are scheduled to fly out and 10 minutes past my appointment time, guess what? They are a no show. I called the phone number provided but was sent to voicemail. Tried a second time and again, was sent to voicemail. This is the first time I have used their service but the second time a local taxi company has failed to show for a confirmed fare. Now I am stuck paying $140 for parking my vehicle at the airport. Thanks! Moving forward I will just stick to Uber.

As much as we love using this company to help our guests. There was a dispatcher that I was trying…read moreto confirm the address to and at first he started off nice asking questions that I had the answer to but when I tried to confirm the address again due to it being hard to hear him at times it sounded like he had an attitude and was rushing me off the phone. This call was made at 01:06am. If you don't like your job and have no patience for others I would advise that you find a new job that doesn't involve you speaking to people if you can keep the attitude to yourself. Great drivers & company but the dispatch person I had just needs to work on their customer service. PERIOD(.)

9.11.19. I had a…read morepre-scheduled pick up for this morning. Wednesday 9.11.19. Between 7:00 AM & 7:30 AM. I was watching from my from my front door/balcony for the Stita Taxi & the driver was punctual, but, extremely rude. I live on the second floor of my apartments. As I stood in front of my door waiting I saw the Taxi driver on the main road. A few cars were still passing him, so, I ran inside my apartment & grabbed my bag & ran back downstairs to get into the vehicle. It wasn't even 2 minutes at most. It was less than 2 minutes. The taxi driver was irate & upset. "No. No. Get out. I already called & cancelled your ride." He said. "You took too long. Get out. Get out, NOW." He screamed. "Get out." He demanded as he was shooing me away. He was very disrespectful. He didn't give me a chance to inquire about the situation. He talked over me anytime I tried to ask questions or say something & he was very unprofessional and rude. In the end he just left me standing there I was late for my doctor's appointment.

Great at first, scheduled multiple pick ups with no problem. Last driver asked move up the pick up…read moretime, no problem. Then back, then got lost. Barely made it on time. Tried to schedule one last pick up over a week out. Response was, "No, we are short drivers." Disappointed

This taxi business used to be okay but now this taxi business is insanely expensive and very hard…read moreto get rides from.

This taxi service is a hit and miss. My husband and I have called in past and sometimes there is no…read moreavailability. We usually use this mode of transportation if someone needs to go to a hospital in the late hours. But it was useless and dispatchers were rude. I do not know if it changed much but I would call for taxi with caution. They are connected to the Yellow Cab too.

We just took this taxi from Pier 91 to Westlake Station. Our driver tried to tell us that the light…read morerail did not leave from Westlake Station. This is absolutely not true! Lines 1 & 2 both leave from this station. He said the information on Google was inaccurate and there is only a monorail to the Space Needle from Westlake Station - NOT TRUE!! He then tried to get us to go in the taxi the rest of the way to the airport rather than the light rail. They are taking advantage of people from out of town.

About as perfect as the ride could get! Pricing was a little expensive but the travel was also…read morepretty far (Aberdeen to Olympia in WA). My taxi driver was well kept, vehicle was clean, driver arrived early, and was very courteous and friendly. The customer service team too, friendly, responsive and understanding while trying to reserve in a low cell service area. Kudos to the team and please treat them well! They all earned it! (I believe the team was Ashley as the service rep, and Williams as the driver. 10/10 would recommend both for their interpersonal skills!)

Dennis was on time, very friendly and when we got to our destination waited to make sure we were…read moreable to gain entrance to the building. That was important since a call had to be made in order for someone to unlock the door and let us in. It took a while before the person came out of a back room and opened the door so we weren't sure for awhile about being let in. We appreciated very much that he waited for us to gain entrance. We would definitely use his service again! Teresa 3/25/2023