My company and I have used T&C Heating and Cooling over the past several years. Up until this year, they have provided good services. Unfortunately, on Wednesday, June 25, I called them and described the problems I was having with my HVAC System. I was told someone would be at my house on Thursday, June 26, 2025 or Friday, June 27, 2025. Since they were unable to make it, I called them Friday morning, June 27, 2025. The Office Manager confirmed Rick had my ticket and would call me today when he was on the way to my house. As a result, I was unable to attend a funeral of a friend that was scheduled on this day. At 2:19pm, I received a call from someone named Todd. He left a message stating I needed to find someone in Douglasville to service my HVAC System. I tried to call him back for about an hour but I kept receiving a message stating "User Blocked."
If I had been told on Wednesday they no longer provided services in Douglasville, I would have had time to find someone else. However, to wait until a Friday afternoon to inform me they were backing out is totally unprofessional in my opinion, especially when the temps are do high. Considering how T&C treats their customers, neither the company I operate nor I will use them in the future. Thank God, Abrams Heating & Air in Cedartown agreed to come to my house tomorrow, Saturday, June 28, 2025 to repair my HVAC system. read more