AMAZING CUSTOMER SERVICE!!! The HVAC unit at my house stopped working approximately 2 weeks ago. Sergio came out and diagnosed our issue. Not only did the unit have a Freon leak but there was also an issue with an internal computer board that needed to be replaced. Unfortunately, the part we needed was on back order from the manufacturer so Sergio was able to go ahead and repair the Freon leak but without the part my wife and I along were our 3 fur children were left without A/C until the part came in. I called the main office at Haynes and spoke to Mary who is an integral part of this company. I explained to her the situation we were facing. No A/C, humid in the house, with our indoor thermostat showing temps in the 90's, 3 dogs and my wife who has an autoimmune disease that can go into crisis mode if she gets overheated. Mary told me not to worry and that she would have someone bring us a portable A/C unit we could put in our bedroom until the back ordered part came in! Mary even called me later that evening after she was home to confirm someone delivered the portable unit! The back ordered part came in late yesterday evening and Mary was able to get us on the schedule for this morning. Sergio came out today, replaced the part and now we have a working HVAC unit!!! Mary and Sergio both went above and beyond to provide OUTSTANDING customer service and I am convinced that there is no one more knowledgeable and capable to diagnose and repair an HVAC system than Sergio! Fantastic people, Amazing customer service and I highly recommend Haynes Heating and Air to anyone looking to repair or replace an HVAC system in their house or place of business!!! read more

After wasting time with another local HVAC option who claimed that our only option was an entirely new unit and couldn't even install until days later. I found Haynes via search and I called, and I sure am glad that I did! My initial visit was a couple of hours later with Sean Spratt and based on his initial inspection and the age of the unit he wanted a tech to verify that it couldn't be repaired versus a new install, good start right there! This honest assessment SAVED US thousands! Need HVAC service HIRE HAYNES! Then our tech was Adam Ooten, who arrived early during the window that they gave us and confirmed that if we wanted a new system we could get it, but that wasn't our only option, confirming it could be repaired. In the time the last company was fumbling and figuring he had assessed, went to get additional things required to fix it, and got it done! I will not call another company for HVAC work as long as we are in this area! They have earned my respect and will get the call for future service. From the quick and friendly call back for scheduling with Gina to assessment, pricing, then the work, 10/10! read more

Haynes Heating and Air has exceptional technicians. Most recently, Technician, Elbert Tate came out to our home to discus replacing our 2.5 ton dual fuel Goodman with a 3 ton Goodman 17.2 SEER, 80,000 BTUs (straight gas) along with some duct work modification. Prior to meeting with Elbert, I knew nothing about HVAC system. I'm still no expert but I have a general understanding of the machinery and available options. Elbert's patience and understanding of my lack of knowledge in this area was much appreciated. He thoroughly explained things in lay person's terms and increased my understanding exponentially. Elbert earned my trust and respect, you can't go wrong with Haynes Heating and Air. Peter Lyell Rome, Georgia read more

I had to replace my entire HVAC system for my rental property, which is my old childhood homeplace, after 32 years and had to have some ductwork replaced and repaired. Klayton Sproles, with Haynes, oversaw the entire project and did a fantastic job of making sure everything went smoothly. He came back to the house a week later to re-inspect the project, which I was very impressed with. Klayton is one of the most knowledgeable, talented HVAC experts I've ever encountered. I was very pleased with the whole project, from the purchase, pricing, timeliness of the installation, quality of the product and installation, and follow-up customer support. I certainly recommend Haynes Heating and Air! read more

We just had 2 new units installed in our home by Haynes and we couldn't be more happier. The guys that came out to our home were very kind and professional and you could tell they were very knowledgeable about the work they done. They cleaned everything up before they left and it looked as if they had never been there. We also talked with the owner of the company and she was very kind as well and went out of her way to help us in anyway she could. From start to finish with everything we were very pleased and would definitely recommend them.our house is nice and cool now! Thank you to everyone that helped us from Haynes y'all are great! read more

We had an entire central Heating and air unit installed last year. About two weeks ago we started having an issue with the house getting warm and error codes popping up On the thermostat. Elbert came out and started troubleshooting. We thought it was a sensor so he replaced that but then the air unit wasn't connecting or communicating with the thermostat. So he came back a few days later with a new thermostat which also wasn't the problem so under the house he went and ran a new wire which fixed the problem. His patience and persistence in figuring out the problem was much appreciated. So glad we went with Haynes for our new unit. read more

Today was the first time I've ever used Haynes! Very happy customer! Called to get an appointment yesterday (ceiling was leaking from unit in attic) spoke with Sean. So nice and professional, got me scheduled for the next morning. My slot was from 10-2, Elbert called and showed up by 10:30. He was nice and respectful of my home and very knowledgeable. Walked me through the process of what had happened and what he was going to do to repair it. Also, preventative ways to hopefully never happen again! Will be signing up with Haynes to get the service plan so they can maintain it twice a year! Thank you Elbert and thank you Haynes! read more

Bradley Wood replaced my dryer duct vent line from the original home built flexible line to the proper rigid line. I had interviewed another company that tried to oversell me and recommended things I did not need (they wanted to rerun the new line completely through the roof and that was not necessary - which I knew from having a similar repair at the last home I owned). All went well on the correction and I had no hesitation with calling them for future duct or HVAC needs. read more

Libraldo, Chris, and Drew did an excellent job installing my Daikin heat pump. Very professional company. I was really impressed with their hard work. I would like to recommend them and the company for taking care of me. I would also like to thank Stone, Scott, and Josh for their dedication to the company. I will definitely be using Haynes for my heat pump maintenance. I will also recommend Haynes to all of my friends and relatives. Thanks again. Jon Simms read more

My AC unit gave up just a couple days ago. I called Haynes Heating and Air and got a technician out the next day. unit was 27 years old--it was done. Owner Josh came out and went through options with me. installation coming soon! Bradley came back out today and set up portable room AC so we can be comfortable until the install. Thanks, Bradley and Josh! great service, professional, knowledgeable. definitely recommend! read more

This was a scheduled service that was handled promptly and professionally. I'm not concerned that my system will do anything but what it's supposed to. Joseph Vanderpool was right on time and and explained every task that he was doing so there were no surprises when the service was complete. I felt I received exactly what I needed at a very fair price. I'll not use any other company for my heating and A/C system. read more

Quick, efficient, and professional. Other companies were offering appointments, up to and including, 4 weeks out. I received same day service. I'm very happy about this. They don't offer any discou to or incentives, for 1st time customers. However, I wasn't unhappy with the cost of needed repairs. I would definitely use and recommend this company, when future needs arise. read more

this is my first experience with this company and they were on time and they did work very quickly and promptly, and the guy was very nice and went out of his way to help me because I am crippled in a wheelchair and he came in and made sure that everything was taken care of before he left, I will definitely always use them for all my needs including Plumbing read more

Haynes service is exceptional, we had a complete duct replacement. Gabe was our tech, he's knowledgeable, really takes pride in his work, and made us feel taken care of. The job was done great and we are very happy. Price point was reasonable and scheduling was quick. Will be recommending and will continue to have Haynes and Gabe as our AC go to. read more

Librado Nunez was my tech for this visit. I had a new unit installed I was impressed with how professional and friendly he was. Very respectful of not made sure all is clean before they left. Librado and Cody were very informative, arrived and did an excellent job! I would highly recommend Haynes Heating and Air for servicing your HVAC. read more

Adam came out to look at our AC and was great ! Our ac upstairs was not cooling , he came out and cleaned our unit, walked us through everything and gave us quotes and options to further help our unit cool that area. He was very informative and made sure we understood what was going on with our unit. We definitely recommend Haynes ! read more

Cole was awesome! He came out to replace the capacitor on our AC unit and couldn't have been more professional. He explained everything clearly, didn't waste any time, and made sure the system was running smoothly before he left. You could tell he really knew his stuff, and he was super respectful the whole time. Thanks again, Cole! read more

Tate came out and did a wonderful Job of getting our house cool again it was 90 degrees in our home. Explained what he did and was very professional.I would recommend Hayes HVAC for your AC work PS He told me he would be back to let it the unit unthaw and sure enough he showed back up Now that's what you call Great customer service read more

I awakened one morning to find my AC system down. In the current 90 plus degree temperature this was concerning. Haynes heating and air was quick to respond. The technician was knowledgeable and efficient. He could easily have sold me some unnecessary parts but instead resolved the problem. I was happy with the results read more