Sales vs. Service…read more This is not the first time I've walked out of Leslie's feeling like their "customized treatment plan" was more about selling me extra chemicals than actually getting my pool balanced efficiently. My recent visit was yet another example. What Leslie's Recommended * Add nearly 9 lbs of Alkalinity Up to raise alkalinity. * Follow immediately with 7 lbs of Dry Acid (pH Down) to lower pH. The problem? Alkalinity Up raises both alkalinity and pH, and then Dry Acid lowers both alkalinity and pH. In other words, they tried to sale me a product to push my water one way, and another product to push it back the other way. The net result? My water chemistry ends up about the same, but I've bought twice the chemicals. What the Test Results Actually Showed * Free Chlorine: 0.2 ppm (dangerously low) * pH: 8.3 (too high, chlorine won't work well) * Alkalinity: 75 ppm (slightly low, but not critical) The real problem was high pH and no chlorine. The most direct solution was simple: * Add a moderate dose of pH Down (2.5-3 lbs). * Wait an hour, then shock with 4 gallons of liquid chlorine. This addresses the core issue immediately, allowing chlorine to sanitize effectively. Only after the pool clears and stabilizes should alkalinity be fine-tuned and in this case, it would take far less than the 9 lbs they prescribed. Why This Feels Sales-Driven Instead of recommending the one step I needed most (lowering pH so chlorine could work), Leslie's plan layered in unnecessary products, driving up cost. It's a pattern I've seen before: solve a minor issue (slightly low alkalinity) in a way that creates another imbalance (raising pH higher), then sell the counter-chemical to "fix" it. The Smarter Approach By following the simpler path, pH Down now, chlorine shock after circulation, then retest tomorrow, I'll know right away if the problem is under control. From there, I can decide if alkalinity even needs adjusting. This avoids chemical waste, unnecessary expense, and keeps the focus where it should be: on actually clearing the pool. Look for results tomorrow, I will follow up post. Final Take Leslie's missed the opportunity (again) to give advice that put my pool back on track quickly and cost-effectively. Instead of being a trusted partner in pool care, they came across as pushing product. The practical, stepwise approach works better and future testing will prove that good chemistry doesn't require buying half the aisle of chemicals. STAY TUNNED FOR UPDATED TEST RESULTS

Very helpful staff. Recently got a spa and they were very helpful with information on what I need…read moreto get it set up regarding ph, sanitizing, and overall cleaning.

Chance got my pool clear in three weeks where my other pool service had tried for six months…read more Chance actually takes chemistry reports and will send them to you so you know exactly what the chemistry is in your pool. Every single week! Chance was even willing to show me how to do some of the items myself and explain every single thing that he was doing. I really trust Chance and his team. It is hard to measure up when your name is Integrity, but Integrity Pool service measures up!

Called several pool services but they do not work on pools with liners. I called Chance Johnson, of…read moreIntegrity Pool Service, came out and did an amazing job!! He worked his magic, the pool is beautiful! Thank you Chance!!

My pool needs a deep clean - to the point of draining everything, then cleaning to start over. Pics…read morewere sent and I asked for a quote. The response that I received was that they would treat the water, but don't have any chemicals..... So, they wanted me to leave chemicals (purchased by me) for them to use to do a job that wouldn't work.... Unreal.

From the owner: I'm a local swimming pool technician who offers routine repair and installation services. I've done…read moreeverything shy of pool construction. My top priority is you and your pool. I want your pool to stay a fun and exciting experience for you and your family.

We had the worst experience with Jamie and his company. Shortly after getting our pool resurfaced,…read morecalcium nodules began to appear indicating that the concrete failed to bond correctly. They used an incorrect mixture that unfortunately ruined the surface and will inevitably cause cracks throughout the pool. This information was brought to Jamie's attention while it was under warranty and he agreed to make it right. Then he started playing the blame game. It was the concrete workers fault (that he hired). It was the new saltwater filter that caused it etc. All laughable excuses. Now Jamie is not returning calls and messages after agreeing to resurface the pool under the contracted warranty. My next steps are legal action against JBR pools. Do not hire this company under any circumstances if you want a pool job done right!

JBR pools did an excellent job. They were very efficient and…read morecompleted the project in a timely manner and charged a fair price. Would highly recommend them.

Accurate leak detection, fast repairs, great communication. Negative reviews are from clients who…read moredidn't have work done.

Quality questionable, lack of follow through, poor communication. Overall bad experience that is…read morestill occurring.