My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.

3 friends and I used this service for a girls weekend trip for wine tours. We can no say enough…read moregood things about our experience. Joel was our driver. As 4 female passengers, we all felt safe. Joel was a great communicator to coordinate our trip, on time, and knowledgeable about the area. Highly recommend!

This service was great. Everything you want from a car service: friendly, punctual, communicative,…read moreflexible, and safe.

Dial A Ride is one of Dowagiac's only, and I mean only, public transporation. I do not know what…read morethe requirements or the price is to use the Dial A Ride, but for those who don't have a car, it is one of the only ways to get around town and local areas without trying to find a taxi.

Bjorn was recommended by our hotel. I connected with him a week in advance of our trip…read more He was so knowledgeable, patient, and professional. He shared his local recommendations for everything from wineries to restaurants, etc.. We were dependent on his services as ridesharing was available in New Buffalo. Bjorn picked us up from Amtrak, and we were in communication with him throughout via text. He is very responsive and accommodating . He offers more than just transportation but true concierge type services..

I tried to set up airport service for a 50th birthday celebration…read more I sent an email inquiry with our zip code and general flight details (minus flight numbers) a month before our trip asking for a quote and I never received a response after 4 business days. I sent another email asking for an update a week later. Two days pass and I finally received an email saying to text our flight details and home address to him. Ohm, no. I replied that I preferred email and wanted a quote in-writing. Two days later, I finally received the quote via email and instructions to text our flight and house details. I sent the details via text, but again, no response for 4 days. I asked again: are we confirmed? Two days later, I finally received a text confirmation of our trip details and a note saying oh, by the way, I am adding another $50 to the quote due to "traffic". Dude, you knew our flight times from the beginning. If you don't want the business - just say so. Don't try to scam people. Do not use this service. His lack of response, shady business practices and jacking up prices after you already receive a quote is shady at best. I don't even trust him to show up for the trip at this point. Cancelled.

Our van broke down on a recent trip to Michigan. After stuggling with AAA in the late evening we…read moreknew we had to figure something out or we would be sleeping in a van on the side of the road. I called Acab and they were able to pick up my family and take to a motel. Then later after AAA did not respond when they were supposed again- 12:15 AM, the cab co was able to come pick me up and take to the motel. The owner/driver was able to find one of the local constables and we relayed to them that our van was broke down and we would be taking care of it tomorrow and to not have us towed. They also gave me quick run down of the city and where the fine eating establishment were. They know the area well. Big thanks to them.

Great customer service , comfortable ride and quickly arrived to my destination. (:read more

Gail and Terry deliver incredibly reliable, timely and reasonably-priced transportation services…read more They are both really good and impressively safe drivers, and they are two of the friendliest people I know. I would (and do) recommend them wholeheartedly to anyone who needs to get from Point A to Point B, and wants to enjoy the ride!

From the owner: Providing exceptional transportation services to the South Bend and Michiana area. Specializing in…read moreChicago O'Hare and Midway airports as well as Dowtown Chicago. We are a locally owned company with years of experience. We strive to achive 100% repeat business through great cutomer service.

She is amazing. On time and very reliable. Her Jeep had plenty of room for 6 adults .read more

Requested a quote and received very prompt response with a good rate. Would recommend!read more

Paid over the phone. Stole my credit card info and tried to rob me with a $6000 purchase. Beware!!read more

Owner of the company sets up our ride, immediately brokers it to another woman who politely reaches…read moreme, confirms the ride for 8 people via text. Sends driver out, all good, except the AC was not working on a 90 degree day, until about 15 minutes into the 20 minute ride. All good, everyone survived. Arriving at the restaurant, the young woman driving pulls out a Credit card reader and quotes triple the price, and tells me she will only get paid on tips. Fortunately I had both ( owner and brokered agent) numbers. called them both--got yelled at by the broker, repeatedly thrashing me, and telling me she had us down for 12 drivers, attempting to add another 50% onto the fee. I felt like an ass arguing in front of clients, but was forced to square up with this woman, adding almost $200 to the original price to ensure that I would not get stranded, 20 miles away from our resort. Tough to find the silver lining in this one.

DO NOT USE THIS COMPANY!!! I've used this company a few times when I was in town over the weekends…read moreand the owner Rochelle is extremely rude on the phone and charges more than agreed upon at the end of the night. I also figured out that she was the owner of "A Call Away Transportation" which I've used in the past and the company had a lot of bad reviews. Probably why she changed the name. But If you do have to use this company since there's only a few in town, ask for her other driver. I believe his name is Mitch. He drove us around the last time I used her company and he was great. Always on time, kept us updated, and played great music. He was amazing and the only reason she's not getting one star.

From the owner: If you have visited the New Buffalo Michigan you already know that transportation is so hard to…read morecome by!’ Thats why our company is the best in town because we are always just a call away! We can accommodate large groups up to 15 in our 15 passenger vans and we can pretty much get to you within a hour notice! We also do wedding shuttles and wine tours beer tours and also weddings!! So don’t delay and call us today.