I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

I brought my HP Envy laptop in after having issues with it booting up after a windows update…read morefailed. I spent hours trying to get it to work when I finally gave up and figured I needed to call someone that was more tech savvy. I found these guys as a recommended business through HP's website. They gave a quick diagnosis about noon on Monday and was told at that time it could be up to a week to get it back to me. I was completely okay with it as it was of no use to me in its non-working state. After about 2 hours I received a phone call from them with a more thorough diagnosis walkthrough describing what they'd found to be the issue, what they would like to do to fix it and what I wanted backed up and saved. They were able to backup all the files I requested and reinstall an uncorrupted Windows 10 on my laptop. They later called me that same evening about 6:30pm informing me that they think they had everything ready to go and I could pick it up before 7pm when they closed or Tuesday anytime after 10am. I went in today to pick it up and they had an issue getting the laptop to let them login using the password I gave them for the login that hasn't been changed. I likely had a virus that did something to the password. The guy that was working with me today was not the individual that fixed the laptop yesterday evening, but he was able to work around my login and password issue and get that reset for me. I still am so appreciative of the guys that worked on my laptop and the fact that they were able to get it working in less than a day. True lifesavers! Best thing is that I was quoted $29.99 for the fix and my laptop is working how it was before the issue Sunday! Took less than a day to fix and at an excellent price! Thanks guys!

Can I give this place a zero? We gave them out laptop on June 29th to fix. Finally today we had hit…read moreour limit. Excuses of being short staffed. The thing sat for a month and nothing was done because they "couldn't get around to it" and the laptop "wasn't their priority." I'd hand my device to a Russian Hacker before I'd take my business here. Excuses, excuses. Also, avoid their Asurian home plans they push. Wouldn't recommend this place to my enemy.

SAN failure after firmware update. It took a bit longer than i hoped (around 2 weeks) but they…read moredelivered all the company project folders in perfect condition.

They recovered my data, yes. But i wish the communication had been a bit more responsive during the…read morefirst few days. I was anxious. That said the results were solid and I'd still consider using them again if needed.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

Very helpful. They put my questions first and called the jail to find out the info I needed…read moreimmediately.

I just bought a new car and I decided to replace the battery just to be safe and not only did they…read moresell me a battery they installed it for me. The battery was more expensive than I like but they were friendly and professional.