I brought my HP Envy laptop in after having issues with it booting up after a windows update…read morefailed. I spent hours trying to get it to work when I finally gave up and figured I needed to call someone that was more tech savvy. I found these guys as a recommended business through HP's website. They gave a quick diagnosis about noon on Monday and was told at that time it could be up to a week to get it back to me. I was completely okay with it as it was of no use to me in its non-working state. After about 2 hours I received a phone call from them with a more thorough diagnosis walkthrough describing what they'd found to be the issue, what they would like to do to fix it and what I wanted backed up and saved. They were able to backup all the files I requested and reinstall an uncorrupted Windows 10 on my laptop. They later called me that same evening about 6:30pm informing me that they think they had everything ready to go and I could pick it up before 7pm when they closed or Tuesday anytime after 10am. I went in today to pick it up and they had an issue getting the laptop to let them login using the password I gave them for the login that hasn't been changed. I likely had a virus that did something to the password. The guy that was working with me today was not the individual that fixed the laptop yesterday evening, but he was able to work around my login and password issue and get that reset for me. I still am so appreciative of the guys that worked on my laptop and the fact that they were able to get it working in less than a day. True lifesavers! Best thing is that I was quoted $29.99 for the fix and my laptop is working how it was before the issue Sunday! Took less than a day to fix and at an excellent price! Thanks guys!

Can I give this place a zero? We gave them out laptop on June 29th to fix. Finally today we had hit…read moreour limit. Excuses of being short staffed. The thing sat for a month and nothing was done because they "couldn't get around to it" and the laptop "wasn't their priority." I'd hand my device to a Russian Hacker before I'd take my business here. Excuses, excuses. Also, avoid their Asurian home plans they push. Wouldn't recommend this place to my enemy.

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

I've used their services when I had my own business. They helped me their with virus issues and…read morecomplete upgrades to my systems as the business grew. I also have continued with Ed and Shelby with my home computers, and just completed a upgrade of hardware that Ed did with a very smooth conversion. We have their monitoring program for our home computers and have never had issues. I would recommend them to anyone looking for compter help. Mark R.

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I rarely have problems with my phone but when I do they make it easy to understand saves me a…read moreheadache.

Probably the best tech support/repair experience I've had. Unlike other repair shops, I didn't have…read moreto schedule an appointment so they could make a good chuck of change off of me, but I was given an alternative to help me save some money!

Blown Away. A few…read moremonths back I broke my laptop with a fingernail. That's right, a fingernail. I tried to fix it multiple times myself but keyboards have tiny parts that require precision and patience, I have neither and I also like patience, the kind of lacking that involves foul and nasty words emanating from deep within gut. The kind of lacking that normally ends up costing me more money than if I had just out professional help to begin with. Enter Ankeny PC Repair. Not only did Rob agree to fix my keyboard issue he did it with lightning-fast speed and at a very reasonable price. Let me define fast. I dropped off my laptop a bit after 7pm which of course is outside regular business hours. I got an email the next morning, even before I was awake saying: "Laptop is all ready to go. Let me know when you would like to pick it up." I had my laptop back in my hands within 30 mins after getting his email. This being Thanksgiving week, I was not expecting that fast of a turn around. I wouldn't expect that quick of a turnaround in a normal week. Color me impressed. I can't recommend Ankeny PC Repair any higher than the 5 stars that Yelp allows. 5+++ is more appropriate. Another plus to Ankeny PC Repair is that it is a local company run out of the owner's house. Appointments are required so don't show up at Rob's house with your virus laden computer at any old hour because you were surfing those naughty websites again and your PC is now as full of viruses as a Wuhan Lab. Have a little respect will ya. Make an appointment. Thanks Ankeny PC Repair for an amazing experience.

I literally stumbled upon Meade Computing 6 months ago when I had some issues with an elderly…read morelaptop. Pat fixed it and even cast a few "magical spells" on the old computer to see it through an extended trip for me. A month ago, the laptop gave up the ghost again and Pat suggested that it was not worth fixing. I bought a new laptop from him, at a more than competitive price, and he did a superior job consulting on what suited me best and transferring all files, data and misc. from the old unit to the new one. I am now an official Meade Computing evangelist and would highly recommend Pat for any repair, replacement and/or consulting.

I know great computer professionals and I also know some unethical ones. I've worked with some who…read moreare plain lazy and then just the select few who are dangerous. I've seen first hand what hackers can do to a business or an individual. So, when I come across a business with questionable practices and with access to do lots of damage the risk is too high to do business with them. Perhaps Meade just likes to overcharge. Perhaps they just like to sell used equipment to senior citizens at astronomical prices. I worry if this is the extent of it. If you want an honest computer consultant / networking processional this isn't your place.

I stopped into Staples today to take advantage of their Amazon return center…read more The location is tucked right in between to very popular home maintenance stores. The parking is well marked and convenient for access to their store without fighting with the surrounding areas. The toughest part is getting into or out of the shopping center! The outside is clean and well maintained and the automatic doors make it easy to walk in or out with merchandise. They not only have Amazon but also have a fed ex and ups counter, so they offer many other conveniences. Another great thing they offer is electronics recycling. So if you have old phones, computers, printers, etc. they have a free drop off service for you here. The floor is well marked taking you straight to the return counter. Where today Sam was extremely helpful and courteous! It only took a second to scan my return and get a receipt.with the printing of the receipt they offer you a coupon towards a purchase of any item from their store. My coupon today was worth 20% and is good for a few days.

Manager in Waterloo shouldn't have that job. Store is always dirty on the outside and she wasn't…read morefriendly to 5-6 of us after waiting in line for Amazon returns. Abruptly told us it was closed and wouldn't help us.