It's been awhile since I've been is this store. But it was time for another phone upgrade. The…read morestore looks the same nothing has changed except for now they actually have a couple more benches to sit on. That's a plus. We waited about 30-40 mins which is not bad considering there were a few folks in front of us. We were assisted by Gino and, Sebastian (who was training) did very well. They were both so patient and friendly. Last but not least they were knowledgeable. They also kept us entertained. Excellent customer service. So we did get upgraded to the iPhone 17 pro's and we got the free Apple Watches with subscription of course. Can't beet that. I can't say we got out of there quickly. The longest thing that took us was the data transfer. I have to say they have an easier way of doing the transfer however not any faster. But maybe it depends on how much data you have on the phone. That's why it takes long. Anyway, I'm glad we came in when we did and the two gentleman had the best attitudes by far in any T-Mobile I've been to. Thanks guys! Customer Service and products purchased gets five starts!!!! The store overall receives a four star because the wait was long and there were not enough seats for the customers waiting in line.

Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their…read moreservice. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers.

Great service for my IPAD. Replaced port which fixed my charging problem. When the screen did not…read morerespond well afterward, he also replaced the screen at no additional charge. Mr. Telephone Man stands behind his work.

The owner offers professional services for phones, tablets, iPads, MacBooks, etc; who listens to…read morethe needs of his customers and responds accordingly. They even offer a as mobile service for special scenarios.

I paid a premium price for a phone protection film because I was told that if it ever cracked, I…read morecould simply return to Verizon and have it replaced. When the film eventually cracked, I went to this Verizon location expecting that replacement process to be straightforward. Instead, I was told that I first needed to contact the protection film company, file a claim, and bring in documentation before Verizon could replace it. I explained that it had been about a year since the film was installed and that I did not remember the name of the protection film company. I asked if the salesperson could look up the information using my account history. He told me he could not do that. The entire experience was extremely disappointing. I previously purchased similar protection plans through Best Buy, and their staff could simply look up my phone number, verify the product I purchased, and complete the replacement on the spot. After waiting in line for nearly an hour, I was ultimately told that Verizon could not help me. The salesperson's response was simply that he "just works here." As a customer who paid extra for what was presented as a convenient replacement service, I expected much better support and a smoother process.

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

First I want to clarify that I went to the store on Lone Tree Way near Petsmart and Dollar Tree. I…read morewanted to change my service from T-Mobile to Metro since T-Mobile just raised my rate again. Metro is owned by T-Mobile so basically same service for a much cheaper rate. Estefania was very helpful and did everything she could to change my plan to Metro but couldn't complete it because my phone had to be unlocked by T Mobile. I went directly to T Mobile and was taken care of there quickly and professionally and then went back to Metro. Estefania was not able to complete the transaction until the phone was unlocked by T Mobile so I left and went back the next working day and Estefania completed the transfer and I got a great rate from a special Metro was running that I qualified for. I was in and out in ten minutes with the same phone and a much better monthly rate. The whole experience was great and I'm a very happy customer!!

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

If I could give more than 5 stars, I would. I haven't been to this location in a long time, I mean…read moreyears! Stephanie is the new manager and my new friend! She didn't try to sell me anything I didn't want and when I told her my lil budget, Miss Stephanie came threw. Thank you so much. I'm Never leaving Metro

Metro PCS Store location: 1852 - A Street, Antioch, CA 925-778-5100. This store takes advantage of…read morethe customer. They jack the price high a** hell!! Then don't give you no receipt. They "Dayana" hand written a receipt that don't add up. No supervision and she "Dayana" pockets the money. How because there is no receipt generated from the machine. Dayana says the machine is broke and can't generate an actual receipt that shows the purchase itemize list. If this happens to you in a Metro PCS store, run!

I went to the Riverside,NJ store and the nicest young man,Angel help he took the time to explain…read moreeverything to me. I am 73 yrs old I couldn't thank him enough he was helpful in every way for me .A terrific young man Thank You again Angel

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best…read moreMUSIC! I will be coming back to this metro!keep rocking Martin!

The people here are always honest and kind! I love the way they treat me and give me fair prices…read moreand I feel like supporting a small game store is more important than supporting big chains.

Omar installed screen protectors for my new iPhones. He took extra time to meticulously clean each…read morescreen and professionally applied the screen protectors. They are perfectly centered and there were no air bubbles and no bumps from dust particles! That's perfection I appreciate because I couldn't have done as good myself. Omar also offered a good price for my old iPhones, but gave me even more in trade.

Omg, I'm here in a Wednesday because coming here on the weekend is crazy. I thought a week day is…read morebetter. NOPE! I put my name down 1 hour and 3 minutes with only 3 people ahead of me. Still not seen. There is literally 1 worker. This is crazy. Go somewhere else.

worse service , absolutely headaches only one sales guy after the 5th visit was helpful my first…read morevisit i wanted to get phones for my business , and personal by the 5th visit i wanted to switch to verizon or any other service

This is my go to store whenever I have issues or problems with my cell phone lines or Internet…read morehouse plans they always have amazing service when they're not too busy. I love the Internet plan because if you have Medi-cal, you get a huge discount and they always have a wide selection of iPhones in stock if you're looking for a multi line plans you might save a lot if you switch to AT&T and I think they buy out your contract right now if you owe On your current phone. If you are a aarp member you also get a legacy discount adding more value!

worse service, absolutely headaches only one sales guy after the 5th visit was helpful my first…read morevisit i wanted to get phones for my business, and personal by the 5th visit i wanted to switch to verizon or any other service