Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their…read moreservice. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers.

This Antioch T-Mobile location really needs to take a hard look at its staffing model. Every time I…read morehave been here, the line is long and the wait feels excessive, usually around 30 minutes. At that point, it no longer feels like a one-off busy day. It feels like an operational issue. If customer traffic is consistently this high, then the store is clearly understaffed. What makes this especially frustrating is that it feels preventable. The main issue is simple: this location does not seem to respect customers' time. And in retail, that matters.

Today I had to go to Verizon on lone tree. I was not…read morethrilled since my previous visit was horrible, so needless to say I was not thrilled today to come today. But to my surprise I had the best Verizon salesperson @ Verizon ! Emily is amazing, honest, Knowledgeable and patient. I would definitely come back and get an upgrade for all four phones.

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

Do NOT buy a phone here! They will find any reason not to refund u even with a valid reason! I got…read moremy 85 yr old grandfather a phone here and was told i could return the phone within 14 if it didn't work out for him. My grandpa just couldn't learn to use the phone so I went to return the phone 12 days later but they wouldn't give me a refund! First the lady at the desk tells me it's because we changed the number which makes NO sense because we changed the number the same day we got the phone and was told we couldn't return the phone then the lady says it's because the phone isn't active! We had to reactivate my grandpa's old phone in case of an emergency in case he falls or has a medical emergency so because we didn't keep the phone active we don't get the refund so what happens when u return a phone!? It is then deactivated! I'm beyond upset!! Very very poor customer service! Shame on them for taking from the elderly! I could see if we weren't in the 14 day period or if our reasoning wasn't legit but that wasn't the case and we had our receipt! Definitely will NEVER be doing business here again! Also I asked for the corporate number because the lady says she was the manager and she gave me the wrong number! Crooked!? Smh

I upgraded my devices at Best Buy yesterday and was told I could return my old devices at the…read morecorporate store to complete the current offer. I verified with AT&T customer service and made an appt with this location. Cristina was very helpful and professional, but stated she couldn't accept the devices because employees were notified by management recently that if the new devices weren't purchased at this location they couldn't accept them. I requested to speak to the manager, CJ, who took over 20 minutes BEFORE coming over to assist us. He explained that a recent policy change from ATT prevents returns of devices bought online or from authorized retailers, but he could accept my husband's device as his was previously on "ATT next". He claimed he couldn't process mine due to system restrictions. After some back and forth, he eventually accepted both phones. The takeaway: Don't let a manager refuse service based on where you purchased your device. AT&T corporate office states as long as you go to a "corporate store" they will take care of your needs, even if the device is purchased from an authorized dealer. Because of CJ's refusal in the beginning, we wasted just about an hour of our time while other customers were waiting to be helped. **BEWARE OF THE RULES THE MANAGEMENT IS MAKING AT THIS STORE ON THEIR OWN THAT ARE NOT NECESSARILY FROM ATT CORPORATE OFFICE NATIONWIDE**

Thank you Kyle. You are the absolute greatest example of kindness and customer service. I am…read morestaying with AT&T because of you!!! 10 stars to you and your customer service.. #TEAMKYLE

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.

We just went in here after getting our phones from the lone tree store and we kept not getting…read moreanswers and them staying they would fix it. Jorge explained everything to us so clearly and made sure we had all our questions answered. Great Customer Service also big plus there was only one other person in there.

The manager AJ is a SCAMMER. DO NOT USE THIS T-MOBILE store.. the manager Aj runs a scam here... he…read morewill also sell you things and don't tell you the full details and your bill will be way higher and when you go back to talk to him, he will act STUPID.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

This a long overdue review for Tony aka The Phone Whisperer…read more I reached out to him to inquire about repair for 3 gadgets: macbook air with water and milk damage (y'know, kids!) ipad 6 mini with a broken charger port and ipad 2 with a severely broken lcd. We were so close to getting slivers from it! He responded quickly, and was able to pick up the gadgets from our home, the day after. His pricing is fair and also is honest to say that if the gadget is too old, it may be cheaper to just get it replaced than have it repaired. He needed to order some parts but was able to fix my hopeless ipad air and my son's ipad's charger port, in no time. He also added a screen protector for free. My son was ecstatic! He is also able to pick up anywhere in the bay area! So don't hesitate to reach out to him!

Fast and cheap, but you get what you pay for. Replaced…read moreiPhone X screen in ten minutes for $87. Yay! Screen malfunctioned three weeks later. Boo! Kept receipt and came back for a replacement. First - they accused me of dropping it. Pulled off pristine screen protector to show ZERO damage underneath. Then - they stated only a SEVEN day warranty, and refused to fix their faulty hardware. Went to more reputable shop that had a ONE YEAR warranty, and they were dumbfounded at the hardware (screen) that Smart Tech Ready tried to use for a repair. Said the LCD was "leaking" and this happens with junk hardware. Don't buy anything here. They will be out of business soon, and they deserve to be...

We went to ATandT and Best Buy and then finally here. I was getting estimates on how much to repair…read moremy cell phone. Apparently, it was just the screen although Best Buy did leave it open once they diagnose it, it may cost more than the 200. original estimate. AT and T where I bought the iPhone didn't even have techs to fix it. Best Buy was booked for the next two days and had to wait for the Apple tech and not the Geek Squad. So I remembered a place I went to last time in Brentwood's little shopping mall. This place fixed it in 20 minutes! Did it for almost 1/3 of the other estimate. I fixed two phones and looked brand new. They were so great that I bought the covers too to give a small business some business during Covid times where most businesses are struggling I am sure. It saved me a couple of thousand dollars from buying a new iPhone which I was dreading or at least 600.( total estimate from Best Buy for 2 cells)! So I am happy, I paid 1/3 of the Best Buy estimate. It made me a bit nervous going to a small place as opposed to a big box store, but they did a great job! Plus I could observe them fixing it whereas the big box store takes it away to fix and you don't know if info can be compromised! So I liked this much better! Very nice place and friendly staff! Afterwards, I went to check other reviews and was surprised. They did say it was different ownership than before because I mentioned I went there before and they were different people from what I remember. So maybe go by the newer reviews. But also always go by your own gut feeling when you go to a store- I took the chance compared to the other places I went to( mainly because of the price and convenience and that he fixed it in front of me), andI am happy with the outcome!