Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their service. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers. read more

This Antioch T-Mobile location really needs to take a hard look at its staffing model. Every time I have been here, the line is long and the wait feels excessive, usually around 30 minutes. At that point, it no longer feels like a one-off busy day. It feels like an operational issue. If customer traffic is consistently this high, then the store is clearly understaffed. What makes this especially frustrating is that it feels preventable. The main issue is simple: this location does not seem to respect customers' time. And in retail, that matters. read more

Chris Cellar at T-Mobile provided outstanding customer service. He took the time to carefully research the best plan for my parents as we transitioned them from Verizon Wireless to T-Mobile to join my family plan. Chris walked us through all the available options and made sure we understood the amazing deals and savings available. He was incredibly patient, thorough, and knowledgeable throughout the entire process. What really stood out was how kind and caring he was while helping my parents feel comfortable with the switch. He made what could have been a confusing process feel easy and stress-free. Highly recommend working with Chris if you visit this T-Mobile location! read more

Bad service - my Auntie bought her phone here in Feb 2026 thinking it's better than Verizon and we had problem since. She wasn't able to use the phone but kept paying for it. I'm back again trying to fix it due to SOS on the phone. read more

Review for Alexus Dungan at T-Mobile (Slatten Ranch location) Last week I came to T-Mobile with my dad, and at first, I felt unsure about the help we were receiving. After dealing with customer service, I realized the first representative we worked with had their own interests in mind rather than ours. Thankfully, I was later assisted by a manager, Ninopailo Buendía, who listened, documented everything clearly, and made sure my concerns were taken seriously. When I arrived at the Slatten Ranch T-Mobile, I had the privilege of being helped by Alexus Dungan. She was empathetic, honest, knowledgeable, and genuinely cared about helping us. Alexus went above and beyond to make sure we were taken care of. She is truly an asset to T-Mobile, and the company should feel honored and privileged to have someone like her representing them. Thank you, Alexus, for turning a stressful situation into a positive experience. read more

T-Mobile - TMobile - Mobile Phones Near Me - Antioch, California

Perfect location, staff and store. The T-Mobile team was extremely kind, patient and helpful with every person in the store that I seen while waiting and of course myself. I finally bought myself a new phone and needed a lot of help on how to get that started, keep all my important information and finished correctly so I had no worries. Leo and Crystal made it such a pleasant experience and it meant a lot to me on my only day off this week to get it done right. Thank you T-Mobile team. read more

This exact store has to be the worse place of business I have ever walked into, there is 7 workers on the floor and it's completely unorganized. Beyond rude NO customer service at all, they entertain each other as a group of young kids over helping the 15 plus customers waiting. Having to wait isn't the problem it's their customer service . Biggest mistake I made was transferring to T-Mobile read more

I was told by Omar that I could upgrade my iPad for $25. He said he refunded 122 to my account but on the receipt it's saying negative like he was trying to charge my account $122. I've been spending money all dayand I told him what we agreed on. He wanted to say it's refunded and took the iPad and didn't even upgrade me to the iPad he had promised read more

T-Mobile - This is a receipt of a transaction that did not go through not a receipt of the money that was supposed to be refunded - Mobile Phones Near Me - Antioch, California

This review is for Alexis. She helped me switch from ATT to T-Mobile and get a new number. She made my experience fast and super easy! She was so friendly even though she very busy, and she was extremely professional, knowledgeable and good at her job. I left feeling super impressed and relieved. She made T-Mobile look great and I hopes she gets a great raise and promotion! read more

There's no such thing as customer service in this establishment. No one greets or acknowledges customers entering the store. Been waiting for an hour, there's no professionalism or courtesy to ask customers what they need. All I came to do is pick up phones that has been ordered, a simple barely 5 minutes task, and it's past an hour. This is why we need robots and AI to speed up the process. read more

My Phone number was suspended , I came in and Crystal helped right away , she was quick and restored my phone service back

Maria provided great customer service ag the lone tree way T Mobile store. Very competent and got straight to the point on the service I needed. She can be a future manager read more

I came in for an issue regarding my plan and Leo the manager was very receptive and helpful with everything. Sat with me until everything was resolved and overall a great experience. read more

jessica did a great job breaking everything down. customer service and she work with an attitude of gratitude

I'm not sure if they're hiring sociopaths or criminals here, but I went to handle something concerning a prepaid account. The first guy walked up to me and got very close to my face. Like a hostile bouncer at a nightclub. I watched him do this with each person who walked through the door. Also, instead of just telling me right away that they don't handle prepaid accounts in store, he not only made we wait, but skipped over me in line. Finally, another guy came out to pretend like he was going up help me, but came out only to lie to get me to join a $55 contract plan. Instead of being honest and not wasting my time, he also falsely acted like they handle prepaid accounts there. He boldfaced looked at me and lied and told me their cheapest prepaid plan is $40, which would only save me $5 from a contract plan. Then he said he couldn't help me that I'd have to contract the call center to inquire about prepaid accounts. I was there for almost an hour for nothing. Oh but it gets worse.... There was something disturbing going on in their store involving a minor. When I made them aware of it at the end of my fake appointment, the sociopath guy looked right through me like he wasn't even human. I'm being serious here. He had no soul in his eyes. It was very eerie. He didn't care at all to address it in their store, and let's just say the disrespect and stonewalling was crazy. These 2 guys were lazy, shady, mean and doing dirty business. Just so you know- prepaid accounts start at $15, then $25, then $35, the lowest anywhere. Save yourself the abuse and waste of time by dealing with everything on the phone. Or go to the T-Mobile store on Balfour. read more

Was told one thing up front by representative Maria Edwards, and then something completely different after she switched us over to T-Mobile from Xfinity. We wasted three hours here thanks to the misrepresentation of Ms. Edwards. The store manager Leo B. was also of no help. AVOID THIS STORE! THEY ARE SCAMMERS! read more

So the store retailer finally responds to a review done on 3/22/2019? This response is too little, and too late.

They quote you a price and then when your bill comes it's completely different. They are horrible and scammers. Avoid them

Gino was very unhelpful only doing the same things I already did on my phone. His attitude made it seem like he didn't want to be there or help. I'm an authorized user on my account and was unable to get any assistance to get a new phone. read more

Visited the store today and two workers (didnt get their names) were very dismissive and not helpful at all! They had me going in and out of the store while customer service was on the phone with me trying to communicate with them! They seemed to be annoyed to help! However, benito and crystal approached me and were super kind and helpful! They took care of me right away and solved the problem for me asap! Big thanks to them as i started stressing out going in and out! THANKS AGAIN BENITO AND CRYSTAL! You guys were GREAT! read more

Amazing customer service by Benito. As a senior citizen, he was patient to explain the internet box and iPhone 16 Pro I got. Thank you.

Before heading out to Best Buy to get your new phone on, I implore you to check out T-Mobile for better deals if you are with this carrier. I was already committed on getting a mid-tier phone at Best Buy but fortunately they were out of stock. We went to T-Mobile and had the same phone for free. Even better, our guy suggested upgrading to a Google Pixle 6 at no cost. Our expreiemce was seamless and our guys was equally happy my daughter is getting her first phone. read more

T-Mobile - Mobile Phones Near Me - Antioch, California

Service is nice but this review is for the convenience of the waiting people. Nothing to do with the staff who were very helpful. It would be nice to have a seat/bench for people who wait, not all of your customers are young so a little bit of consideration will be nice. read more

Awful, rude, unprofessional staff all around. Hisband and daughter went to buy new phone after hers was broken, the female staff member workong the night shift on 11/3 couldn't be bothered. Refused to assist, told them they needed to have me make the purchase through my app on my phone ( while I was not there) because I was the primary person on the account. Husband is also an authorized user and has purchased every other phobe for pasr 21 yrs. Staff member stood around screwing around on her own phobe and Ipad, then once d3vice was ourchased, refused to set up or do the Smart Switch, said " We don't do that, go home and power it on". Once home we discovered she was so preoccupied with her damn phone she disconnected the wrong phone and wiped out the SIM card on my phone ( which wasnt in the store) instead. Took 3 hrs on the phone w 611 to get this fixed. Currently tryi g to call this store to tell manager how awful this employee was, not to mention her racist undertone comment to abother customer, but they refuse to let me speak to a manager or give me a managers name. Called bsck and was able to find out a manager currently working by the name of Leo or Omar is tgere, but theyve put me on hold bc " he's busy". I've been on hold for 36 minutes......and they just picked up, and hung up. read more

Extremely rude, not helpful and when I try to ask for help three different times, they blew me off so I would not recommend this location

I'm a service member and I recently had the T-Mobile team help me with my phone as I'm overseas , this is the best service I've received and I'm staying loyal with them ! read more

I had an issue that 2hrs on the phone with customer care couldn't solve, customer care suggested I go to the T-Mobile store. The in store rep I got was Luis. Luis was great he went out of his way to solve our problem when nobody else could! Grateful to him and the time he spent helping us. Thanks Luis! read more

Parking, plenty Had issues with service, didn't know what the issue was, but this review is for Jana who was friendly, quick & super helpful in explaining how to resolve the issue. read more

T-Mobile Slatten Ranch Antioch. I want to express my sincere thanks to Alexus and Benito for their knoweldge and willingness changing us from Andriod to Apple at our request. As you can imange 20 years+ with Andriod to Apple was not an easy task, but they accoumplished. read more

This is for (I hope I get their names right) Brian and Jacob who helped me resolve an issue I was having with a stolen phone today. Management needs to give the older gentlemen a raise (he was like a supervisor or has been there long because he knew exactly what he was doing) and he went above and beyond to help me. I was literally out of there in less than 10 minutes. Thank you guys again. read more

Today my husband and I received excellent assistance from Mariah. We were able to take advantage of a great deal thanks to Mariah's knowledge! She was friendly, efficient and professional. Never had a visit to the phone store go so quickly! Thanks again Mariah The Schoenfelds read more

Vanessa was great and was so patient with me. I didn't have to wait at all everybody was very friendly and helpful. Went in the next day to hook up my auto pay and Paul was very friendly and very helpful great job read more

Good service so far over 2 years. I rarely miss a phone call or text message, even when only 1 bar is showing. read more

I don't usually take the time/effort to write reviews but I had the best experience ever with a T-Mobile (Antioch) store today! We have been Sprint/T-Mobile customers for years and I have always dreaded having to go into the store or over the phone for fear of walking out having been pushed to get more than I wanted and/or not having my issue resolved. Not this time, between Adrian in store and Alex over the phone, I was well taken care of. They understood my issues and went over and above to rectify my problems. Thank you Adrian and Alex! read more

Great customer service, all of my questions were answers and i was helped in a timely fashion

Came in to upgrade a phone. Herb Gough was the manager on duty and told us we couldn't use the promotion because it was expired even though customer service told us we can still use the promotion. He refused to call customer service to confirm this information. He was very rude and started pounding on the counter and raising his voice saying he's not going to call customer service because he knows the promotion won't go through. He than started yelling at my wife and myself to leave his store. He was very unprofessional and very lazy. read more

I needed to have my phones transferred from Sprint to T-Mobile. The individuals helped in switching/installing new sim cards and activating my phones as well. The entire process only took about 20 minutes. read more

We were originally Sprint customers and had to deal with T-Mobile once they bought them out. After a year we finally decided to switch over officially and upgrade our phones. Jana M. was the associate that helped us and made the whole experience fun. She was really knowledgeable, helpful, fun and took great pride in what she was doing. read more

I came in yesterday because I was having difficulty filing a claim for a damaged phone. I dont know what I was doing wrong, its supposed to be easy. I arrived near closing time and felt a little embarrassed needing help with something simple. The employee Adrian was helpful, polite and professional. He patiently helped me gather the information needed and completed the process for me. I hope he receives recognition from his boss for his outstanding customer service. Although I wasn't an actual customer this time, ill be back because of this experience. Thanks Adian! read more

So I needed to replace my phone fast because it was stolen. The staff at this location was awesome, supper friendly & very helpful. They got me my phone quick and help me with making sure my lost device was clean of all my personal information. A special thanks to Gerson!! read more