Be very careful and get things in writing if you decide to upgrade equipment! Sales staff are not…read more100% transparent and did not fully disclosed all financial information. I ended up with a bill for almost $500 . Their advertising gets you in the door but read the fine print. Serious flaws on the business accounts side. Customer service varies with each employee (some good and so not so)...not consistent... don't agree to web virtual online meetings. We waited over an hour for a meeting set by staff and the sales staff never showed up... got a series of text messages of why he was delayed. So much about making an appointment for set time. Don't trust them! However... during Hurricane Helene Verizon kept us up and connected! Just beware and get things in writing and don't agree to verbal promises.

Needed a jet pack for our home and stopped by here yesterday. Lots of parking and nice inside…read morefeatures. Like all other places in the category of phone shops, they felt very inauthentic and scammy upon entering. I hate comments like " hey there how are you? let me take your name and number as you wander the store" and "oh you have to come back? We don't have any appointment slots left but I will squeeze you in and make an exception for you...." That all aside (the nature of the game right?) the service we received from Ru was exceptional. He was kind and approachable. He didn't try to oversell us and he listened to our needs. He was knowledgeable and professional. I hope we don't need to return but if we do, I hope we get him. Actually many of the employees were pretty kind it seemed. Appreciate that.

Awesome customer service... If I ever need my phone repaired again or need any phone wise I will be…read moreback

Went in with a damaged phone, broken screen, camera lens and crappy case. In less than 10 min. I…read morewalked out the door with a fixed brand new looking phone. Speedy and great customer service!

Great fast service. Went in thinking I needed to spend $200 to replace glass that turned into a $15…read morepart out the door. The owner seems like a real honest and good person.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

On Monday 9/2 I went to the Brevard Rd store to add a line to my account and to purchase an…read moreexpensive flip phone for my elderly father-in-law. I had done research online and knew exactly what I needed. I was greeted by an employee, I told her what I needed. She said "oh I just clocked out. You'll just have to wait" I left and went to the store on Smoky Park highway. I was greeted immediately and told them what I needed: to add to my account and to purchase a cheap flip phone. The employee proceeded to try to sell me a $400 phone instead of an $80 phone. I explained this was for an elderly person with minimal phone needs. it felt like he was trying to swindle me, dismissing the purpose of my visit. I ended up returning home and purchasing the phone online.

Andrew is the man!! 10/10!! he helped me out so much!! his customer service was on point and wasn't…read morepushy when i said no! loved the store, will be going back to purchase my next phone!

First off, GO. TO. THIS. STORE! Drew, Brad, and Von will absolutely take care of you!!…read more Initially, I went with T-Mobile for a deal to get Starlink, however, to get the deal I had to do everything over the phone. Doing everything over the phone turned out to be one of the worst experiences with a business I have ever had. I spent 4 hours the first night to try to get a problem resolved (they shipped the wrong phone to me), talking to 5 people with no resolution. The second night I talked to 4 people (3 hours) with no resolution. Customer Care was worthless. The Promotions department was worthless. The Online order department was worthless. So, to give T-Mobile one last chance before I cancelled everything, I found a store that had the correct phone and was told I could exchange it there for the incorrect phone shipped to me. In comes Drew, Brad, and Von. The Dream T-Mobile Team. They spent 5 hours to work through all the immense problems and incorrect things done by the online/phone people at T-Mobile. I can't even tell you how many problems they found with the order, and they saved me money on top of that! These dudes are legit. Don't screw around going to other T-Mobile stores! Run, don't walk to this store, they will do right by you!

I visited and inquired about the error message that kept appearing on my phone, thinking it might…read moreneed a complete replacement. To my surprise, Justin immediately identified what my phone actually needed. I was incredibly grateful for his expertise and knowledge, especially since he didn't try to sell me a new phone when my current one was still fixable. THANK YOU JUSTIN!!!

No one reads delivery notes. We are now waiting on the 3rd delivery attempt for our stove. I gave…read moredetailed instructions how to find our house when I bought the stove. Told them what "not" to do regarding gps, told them gps was incorrect... no one reads the notes. still waiting.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Place is a dive, from the inside out. Horrible customer service and just a trashy place overall.read more

Keep in mind this is not about this particular store but about corporate as a whole. i had a bill…read moreof $90 and they cut my phone off. I had just gotten a new job and wouldn't be paid for 2 weeks. I asked if they could extend my service until I got my first paycheck and they said sorry, can't help you. to me, that's not a company worth being loyal to.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Ordered a new iphone that arrived dead. They won't replace it without having to pay a restocking…read morefee.

Liam working at this store could frankly give two craps, charging a restocking fee for a phone i…read morejust from them over the phone credit in person $50 about helping me was extremely rude and was basically at 6pm telling me they were about to close so there's that. By the way they close 8pm. He had checked out mentally after 20 years with this company it just gets worse - horrible service and worst employee 0 stars would've been a better choice - charging a restocking fee for a phone i just from them over the phone credit in person $50 -