Place is a dive, from the inside out. Horrible customer service and just a trashy place overall. read more

UScellular & T-Mobile - Nice signage... - Mobile Phones Near Me - Asheville, North Carolina

Keep in mind this is not about this particular store but about corporate as a whole. i had a bill of $90 and they cut my phone off. I had just gotten a new job and wouldn't be paid for 2 weeks. I asked if they could extend my service until I got my first paycheck and they said sorry, can't help you. to me, that's not a company worth being loyal to. read more

Alfred Caldwell is a very friendly, helpful, knowledgeable associate. We ALWAYS ask for him because he gets it done & he knows what he's doing! THANKS ALFRED! read more

If you're going to have people waiting for over 2 hours, maybe invest in a public restroom.

i've been a customer for 20 years and i've never had service this bad. i do not like being treated like a dog jordan is the biggest ass i ever seen read more

So I have been a long standing customer with US Cellular. It's time for an upgrade. I wanted the Samsung Galaxy S7. I pre ordered the phone in Feb. Mon March 7th the money for the phone came out ($320.99) of my account. So I kept waiting and waiting for my phone. Today Thurs. 3/16/16 I called to find out when it is expected to be here. Long story short it was shipped with a different address. Ups says it's a different address and of course US Cellular isn't taking the blame they don't know what happened. I have to jump through hoops over their shipping error. The bad thing is I had to file a report with the local sheriff's dept I have to wait 3 business days possibly then fax that report to US Cellular. Then they will get me a replacement order. Why is it that companies won't take care of their long term customers?? It's to the point now that I might leave them for another carrier. They have my history of payments not being late and large account. Not to mention the fact that why do I have to fix an error that they made? read more

Worse experience I have personally had when it comes to dealing with cell phones. The sales rep was rude and condescending. First off we switched services from verizon 5 weeks ago, Whereas we were told our bill for the five lines would be only 297.00 a month. Today we awoken to no phone services. Apparently for non payment of a bill in which we never received. We have been awaiting it's arrival. Since my daughter was working I went to see why we lost service. The rep could tell me it was due to non-payment and I am like why? We haven't gotten a bill. He said looks like you were set up for auto pay and when they attempted to put it through it failed, so service of the five lines was turned off. I said we did not set up auto pay, we explained to the original sales rep that we do not auto pay on any accounts. We either pay our bills on line or by mail. In fact we never gave our bank info to do auto pay. He said that it was what happened. Now my thoughts are how is it they can try to charge a account for a bill without the routing number being given to them. When we bought the phones we paid for the service in cash. So when I tried to continue asking questions about the bill he decided he could not discuss it with me as the phone account is in my daughters name. I asked how much was the bill and he said $467.00. When I asked why, He again said he could not discuss it with me. I said when we bought the phones we were guaranteed our bill would not be anymore than 300.00 in my opinion 5 weeks does not add up to $467.00. He said I could go ahead and pay it however we would incur additional charges to get them turned back on. Yet he could not say to me how much it would cost extra, He would only be able to give my daughter that information. Therefore I have to take her back up there when she gets off work. I wrote this review as I hope if your thinking of going to them for service, You will think again. The fact that we live just 3 miles from their office and have to go outside our trailor to get a bar for service is ridiculous. Other people send us messages and we usually do not receive them til the next day if at all. My job requires I have a cell phone and unfortunately in this day and time people have to rely on these services provided by companies who simply take advantage of their customers. I can already see we will be miserable for the 3 year term we entered with this company. And guess what since it is a contract and they can collect by law, they could care less if we are happy with the service they give. I will tell anyone who wishes to know, They should not go with this company. The follow up on this post was they ball face lied to us, as from past experiences with cell phone companies we clearly asked about hidden charges. He failed to tell us it was a promotional deal and the first bill would be 467.00, second month would be 425.00 and then the 3rd month it would start being 300.00 a month. All I can say is I am very angry and people should clearly beware of this company's ethics. read more