I had a great experience upgrading my iPhone last Friday, I will give thumbs up for the customers…read moreservice and both two salespeople very knowledgeable about product and highly recommend to visit this store at LIC.

This store is under new management, so old reviews don't apply to them. One of the owners, Javier…read morehelped me a lot. He is knowledgeable, courteous and hard working. I had a couple of problems with the account that Verizon couldn't straighten out after 5 calls of speaking with different customer service personnel. Javier took time to listen and diligently work it out for me. It took an hour, but he didn't rush and patient. When I left, all my problems with Verizon was solved. So happy! He also helped me get a rebate that I didn't think apply to my situation. He is really good at thinking in customers' point of view and I am glad that Javier and Roy are in the neighborhood.

I didn't have a long interaction here. I just came in to turn in a router after I got an upgraded…read moreone. Service was friendly and it wasn't crowded (which hasn't been the case in some Spectrum locations I've gone to). It's also very close to the Court Square subway station and right near the exit to go to Trader Joe's over there so I also like that aspect. This would probably be my go to location for Spectrum matters.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 23-20 Jackson Avenue. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Long Island City Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Disclaimer: I'm not here to discredit anyone personally. However, as someone with over 46 years of…read moreexperience serving the community, government agencies, and local city and law enforcement with technology advice, I feel obligated to be honest. Unfortunately, my experience at Jay Repair was inadequate and unprofessional in several key areas. While the conversation began respectfully, the service itself fell short of reasonable expectations. I had to wait over an hour to have my screen replaced a second time because the first display installed was not designed for the iPhone 14 Pro. It was a screen intended for the iPhone 14, not the Pro model. This mistake should not happen at a repair shop, especially when model-specific hardware differences are well documented. This exact issue happened to me previously with an iPhone 11 Pro in 2023, and unfortunately, it has now happened again. For clarity: There is only one correct display type for iPhone Pro and Pro Max models--the Super Retina XDR display. There is no legitimate "lower HD" version for Pro models. Apple does not promote or support such distinctions on their website. Anyone familiar with Apple technology understands that software and hardware are tightly integrated, and Apple updates each device specifically. That's why repair shops must provide accurate, up-to-date information about replacement screens--especially for newer models like the iPhone 14 Pro, 15 Pro, and 16 Pro, which require Super Retina XDR displays exclusively. As a certified technician myself and a long-term Apple user since the iPhone 3GS, I am well aware of how Apple operates. Despite the inconvenience, delay, and incorrect installation, I was still charged full price, when a price adjustment would have been appropriate--at minimum as compensation for the error and time lost. This is why I'm deducting two stars. I also made the technician aware of excessive heat generation after the screen installation, which is a serious concern. While the shop policy states that a 15-minute repair is not guaranteed, I had already waited far beyond that and should not have been charged again under these circumstances. To be fair, the technician remained calm and mindful, which is why this review stands at 2.5 stars rather than lower. I had also called 20-25 minutes in advance to let the shop know I was on my way, yet the correct display was not available in-store, causing an additional 49-minute delay. I documented this on video as well. I don't want to discredit you as a person, but the service itself reflects a lack of up-to-date technical understanding, which is concerning for a repair shop owner. Technology evolves constantly, and repair practices must evolve with it. We all learn every day--but staying current is essential in this line of work.

I had a great experience here with these 2 brothers, Osmond & Ash-they were both very accommodating…read moreand professional. I needed my screen on my iPhone replaced and only had to wait about 15 minutes. Excellent customer service! They were friendly and meticulous and offered great value! This place is a GEM and will be my new GO TO for all of my electronic needs...I will be using them for my laptop upgrades as well!

I wish there was a way to leave zero stars…read more There is no reason to go to this store. The return policy is terrible, on any new phone you are stuck with it whereas Verizon gives you 15 days. Then, if there is a warranty issue they refer you to the manufacturer and claim they can't do anything (even though a VZ store could in the same situation). Basically, they're ingrates and offer nothing other than being open in Queens and ready to take your money. Making Verizon Stores look good since whenever they opened.

The people there had no idea about their own products. Very unhelpful. One of the Clerks (Sikun)…read morewas extremely rude and completely clueless about everything. Don't not buy a phone or any other product here. Please only use this store as a last resort.

TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

Came to get an upgrade and came out with two new devices…read more Just needed an upgrade on my phone and the dude sold me a tracker without me not noticing! Now paying two separate bills and one of them that I don't even need!

Dear Cricket Wireless,…read more My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!!

Pretty happy with the customer service I received here. I didn't get the man's name that helped us…read more But there was a small wait because he was the only one working. He was very helpful and answered all my questions. He will take his time talking to you even if there's other customers. The store itself is a smaller branch. Some of the items I needed for my phone were not in stock. They do offer curbside pickup. Overall due to the growing population in this area of course you have to choose the right time of day to go. I found that between noon and 2pm is the best time. Do not come here on the weekend.

The guy working here in July 2023 scammed me and literally doubled my phone bill. If you're offered…read morea second phone line, don't say yes. I kept saying I didn't need one. The guy kept saying it was free and was so insistent that I eventually just agreed to it. Turns out, he was lying...and he charged me for other things I didn't sign up for. Don't waste your time here--go to a proper AT&T store instead.

Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!

Dallas (UID#: DG5769) is outstanding. He is, without question, the best employee I've ever worked…read morewith at AT&T. Thanks to his knowledge, expertise, and professionalism, I've decided to remain with AT&T rather than switch to another provider. He reviewed my account, adjusted my plan to one that's both better and more affordable, and made the process seamless. His capabilities and customer-first approach truly impressed me. Dallas knows his job inside and out, and because of him, AT&T has retained a loyal customer. He's a true asset to the company. A+++++++ service! Please recognize him for his exceptional work and elevated level of care.

Employees seem more focused on the playlist than on assisting customers promptly. There is a lot of…read moreback and forth, with miscommunication and a lack of skill for working at an AT&T store. They frequently need to check with the manager for answers, and other staff members struggle with simple questions. Service quality declined after COVID.